First, I LOVE Aveda products, so was super excited to try this salon - never had I had a bad experience in an Aveda salon. That being said, there's the old adage "you get what you pay for", and unfort... Read More
First, I LOVE Aveda products, so was super excited to try this salon - never had I had a bad experience in an Aveda salon. That being said, there's the old adage "you get what you pay for", and unfortunately for the high prices of this salon my expectations are higher than normal. I'll break this down into 5 quick categoriesHair Cut - I asked for a long angled (longer in front) bob, stating it was okay to cut hair much shorter to remove some of the previous cut layering that was uneven and I disliked. While my hair cut doesn't look bad by any means, it is absolutely not an angled bob I asked for, I got a trim at best. I could have gotten a trim anywhere for much less then they charge. I asked for a new style, not a trim.Bang Trim - Asked to straighten up bangs. Was not pleased. I mean, they are straight so not terrible in that regard, but there were layers cut into my bangs and some additional very uneven and far back on my head v shape, much too far to back to lay properly and will now be growing out this section for a good year or so. Not happy, but I'll live. I could have had bang trim for a few bucks pretty much at any salon, anywhere and not had the extra bits cut out.Color - Color was great, absolutely fantastic all over color touch up. Not a single complaint, shiny, rich, perfect.Highlights - I asked for some hidden chunky highlights above each ear, a couple foils for each. I ended up with highlighting all around the frame of my face. Again, this doesn't look bad, it's just not at all what I asked for so a pattern has emerged.Service - My hair washing was excellent, staff very friendly but I called in advance to get quoted and set up with an appointment. I had a budget to stick to. Quoted $120-150 or so, which was fine. Walked out paying $100 MORE than quoted. Not sure what happened, except I think I paid for the partial highlights that I didn't ask for? I don't know, I was in shock and just walked out after paying. I wrote the manager a private email to give them the option to reach out to me but after 3 days of not having heard back, I figured I'd go about it this way. I, again, have higher expectations. Three times I have my hair royally screwed up at other salons and management was very eager to resolve the matter, setting appointment for the following day to make any corrections I wanted. Crickets from this salon...Overall theme is not what I would expect from a salon that charges the prices they do. Tsk, tsk....I would have given 3 or 4 stars if someone had reached out to me to show they cared. Read Less