Positives: It's bright, appears clean, almost all the staff is friendly/professional (especially Jenny), the music is good, and the price is only more reasonable than other places if you get a plain, ... Read More
Positives: It's bright, appears clean, almost all the staff is friendly/professional (especially Jenny), the music is good, and the price is only more reasonable than other places if you get a plain, boring, single color. Were it not for these overwhelming redeeming qualities, I would've rated a two.
The four reasons I gave a 3 star: 1) I've had two manicure/pedicures and they do both at the same time, so I can't use the massage chair and it feels rushed in and out. This may be great if you're in a rush but not if you're on a budget and want to relax and use this as a way to pamper yourself. 2) All three times I've gone, the price quoted up front when I tell the front desk and the girl what I want before I start is different and the girls add more to the ticket for using 2 colors, a stamp, etc... which I'd be fine with if agreed upon up front. My last experience with Christy was supposed to be a $3 nail repair for a tip that broke a week after my last manicure. The front desk quoted it and I showed her my Ombre nails before we started and asked her to confirm the $3 price and she nodded and said the front desk handles the pricing. When done, she wrote the ticket for $5 and had the front tell me it was for the Ombre/two tone color (which is about 66% higher for something that only took about two additional minutes). 3) Christy clearly didn't want to do my nail repair, despite my repeated patronage, rushed through it and disagreed with me when I told her the powder repair over the broken nail was lumpy until I turned my hand around so she could see it from my view. She left a sharp edge on the tip of the powder nail that I asked her to file off and she just used the gel polish to smooth over it because she rushed in putting the tool away. Now the polish has worn off and it's catching on clothes. 4) I haven't had a pedicure all year until I had my last two at this place (since the start of June and it's now July 10th). When I removed the polish, I discovered early onset nail fungus growing near the center of both my big toes, which I've never previously experienced in my 30+ years. I had my doctor look at it since I was in for my physical and she scraped it off, advising a topical treatment and no painting until it's clear. Read Less