Disappointed! The "Spa" is nice on the inside but the customer service is horrible. No one addressed me when I walked into the salon. I stood there until someone finally decided to make eye contact and I then had to "yell out" passed the 3 manicurists sitting right in the front who simply ignored the fact that I walked in. Service: Nothing irks me more than having to ask for my heels to be scrubbed. ESPECIALLY, when you're paying specifically for THAT treatment. The young lady who did my nails.... Long sigh! She nicked me with the drill the first time and the second time the drill fell out her hand and nicked me again. She then turns off the massager in the chair as if that was the problem. My issues with that is ... that is apart of the "spa treatment" and now you're shutting it off as if it's the problem and I can't enjoy the massager. I went in for SNS Nails. The color that I selected apparently had glitter in it (I asked her if it did- because sometimes you cannot see until it's on), she said no. I shut my eyes for a moment (while my feet was being massaged) and when I opened my eyes I see glitter on my nails. When I inquire with her about why she would continue with the process, when she noticed it had glitter .....she said "I thought you may have changed your mind". Why not ask me and confirm before you continue? I completely understand that mistakes and misunderstandings happen. However; I have a serious problem when customer service is not up to par. It truly baffles me. People work hard and come to spend their hard earned money to treat/pamper themselves....so it's only right that a business ensures that customers are treated a certain way and that they receive what they come in for. Needless to say..... That was my first and last trip to this salon. There are way too many Nails salons who would provide better customer service. Read Less

Awful experience! No one should come here because they'll ruin your nails. Lena couldn't do the coffin shape and broke my nail with the drill. Then, they laughed at me and spoke in Vietnamese while I was concerned and asking questions. Their unprofessionalism was extremely disappointing. DO NOT LET THEM RUIN YOUR NAILS!!!!! :( Read Less

I've been going to this salon since they opened and it is my salon of choice (although their other salon in Westlake Village is good - Ivy is great - she came from the Calabasas salon).  I agree that if you come in without an appointment,  you can receive different results each time.  If you use Bio-gel (which I do and I highly recommend), Yen is the absolute, hands-down best at this craft.  Tee is also great, but on maternity leave now.  The girls who do the pedicures are good - some are better than others - I like Diane.   I'm almost afraid to recommend Yen as she will be booked by too many others!  Dong is a great guy - he's built a nice "empire".  I'm embarrassed by hearing other clients complain - these are nice ladies, doing the best they can. Read Less

Before even thinking of coming here just stop. Go anywhere else than here. Unless If you want to learn what true lack of integrity is than dont stop continue to bcbc nails. One of the worst experiences ever. The reason why I'm posting this is because My girlfriend was upset because my toes were still sharp as nails. Lmao. Paid 60 for a PED and didn't get MAN. I DIDNT GET A MAN!!  AND STILL HAD NAILY TOES. AND I XXX TIPPED HER TOO. LOL. I was there for 25 min and I still saw the same girls when I first walked in as I was walking out. What were they doing? I should of asked. I feel left out and overcharged. Even the guy running the place looked at funny when I asked for change to tip the girl. What was he thinking ??  Lmao Read Less

The day after Christmas I wanted to do one thing before returning back home... was to get my nails done at my favorite place. I set an appointment at 11:15. I specially choose a color that would match my nails and toes.... 2 hours later I walked out with mismatch polish. One color was tan gold the other was silver. Was very unhappy and tried explaining it to them about what happened but they tried to convince me otherwise so I gave up because I didn't  want to deal with the BS and was tired of being there. Dont know if I'll return... in my experience the customer  is always right and in this one the color is not a match. Picture PROOF! Read Less

Had the most frustrating clusterf!@#$%ck of a mani experience here. I was a walk-in for a classic mani for natural nails -- an easy thing, one would think -- and it was bad, start to finish. The manicurist they gave me didn't listen to anything I said,  would talk over me with "yeah, yeah," and argued with me the entire time. First she asked the normal, "just file?" and I said no, I'd like a very little bit cut. She cut my entire pinky nail off without asking me how much she should take off! I had to fight her to get my hand back to even look at it. I told her it was too much and she was more careful with the rest but left the right hand 1/8" longer than the left. I asked for very square, exactly like the nails I walked in with; she rounded the tip. I finally asked for the file and re-shaped them all myself. She forgot to use cuticle remover on the first hand and didn't push them back at all...  though she barely touched me with the nipper,  so it's not like it made much difference. I still have excess dry skin around my nails. As she began to polish, I showed her some oil left on a nail, she said "yeah, yeah," and put more alcohol on my still dry, shaggy cuticles, which didn't remove the oil. I guess she gave up the 2nd time I told her because she just put a dehydrator -- that's normally used under acrylic nails -- on top of the oil and applied base coat over it.The selection of lighter and sheer nail colors is very limited at this location. They have tons of gel but the regular polish selection isn't as good. I'd told her I wanted sheer, her reply was "yes, yes, very sheer." As I watched her apply it, not only was she putting on a fairly thick first coat, she left a noticeable space between the polish and cuticle. The nail looked like it had grown out already!! I asked her to please polish up to the cuticle so the mani lasted more than a couple days and she argued with me that it was up to the cuticle... but she knew I was correct, as she put the 2nd (and 3rd! -- more on that later) on a bit better. Apparently, she hadn't washed her hands after her previous client because somehow I ended up with someone else's glitter all over my skin that I asked her to please swipe away. I also ended up with blotches of polish on the palms of my hands and sides of fingers because as she would use her own nails to clean the enormous amount of excess polish from my cuticles, she wouldn't wipe it off herself and then got it on me. I was a sticky mess. Despite my telling her I wanted a sheer mani, she put on three coats of polish, making it very milky, almost opaque... which took forever to dry. She also bumped into two of the nails, so those had to be completely re-done. No offer of a fan or curing lamp, no thank-you at the end, she just said "okay, " and walked away when she was done. I'd paid before she polished and, even though I wasn't happy with the job up to that point, and had to talk her through fixing every step,  gave her a 20% tip because it's the holidays...the tip didn't inspire her to do a better job on the rest, though. All in all, just a bad experience start to finish. I took a chance on this place as I was picking something up at Erewhon and thought, "why not?" I realize not all the employees here are likely as bad as the one I got but I still won't be back. Read Less

Yesterday I Got a manicure and pedicure here which turned out great but something they used BURNED my skin. Paid for the $30 pedicure. They put some type of lotion or some thing on the bottom of my feet and covered my foot in plastic wrap. Somehow that "lotion" got on the top of my foot and literally burned my skin. This is what it looks like the next day Read Less

I was excited to come get a mani and pedi and catch up with a great friend and had very rude treatment from the lady doing my toes. She was pushy, barked at me, and was really rough.  I felt like an inconvenience to her- She gave the polish to another lady and polish broke the lady slammed the bottle down so hard. Since I wanted my toes and fingers to match- I was disappointed. The girl next to laughed, and said, "what's wrong, you don't want glass in your polish." The salon certainly want accommodating; They didn't have anything close to that color; If this is good, what's bad? Read Less

I've been to this salon 5 or 6 times because it's so close to my office. I really wanted to like this place. But it is absolutely awful. I walked out today bleeding and the manicurist didn't care AT ALL. First, I had to wait 20 mins, which I did patiently. Then the manicurist questioned why I wanted my nails so short. I work on a computer and I hate hearing long nails click on the key board. Then she quickly painted my nails and did a hack job. There's blobs of color in parts of my nail and gaps in other parts. Some nails she got the color down to my cuticle, other nails look like they've grown out for a week. When I brought her attention to a glob of paint on my skin she grabbed the cuticle trimmer and cut the corner of my nail off down into my skin. I started bleeding profusely and she didn't even acknowledge it. I will NEVER come back. Read Less

My overall service and the paint job on my nails was horrifying. To say the least, I will never return to this nail salon. On top of leaving with my nails completely ruined, I was laughed at by all of the staff because they told me my nails were dry so I could leave and I messed them up while grabbing my wallet. After kindly asking for my nails to be touched up, I gave my technician the tip and as I was walking away I see her hold it up in the air and start laughing and saying things in Chinese. I wouldn't refer this place to my worst enemy and will urge everyone I know not to go there. Read Less

This salon uses the Bio-Gel which I love. It last longer than other gel products. The white on the French manicure never fades or chips at the ends. As another Reviewer stated it does bubble up a bit especially when adding a few coats.  She was annoyed by the thickness of the coat. Gelish is a great alternative if the Bio Gel is too thick. I have three coats on to last through my vacation. My nails  feel a little like acrylics right now. Totally worth having nice looking manicure. I don't mind the slight bubble. From afar it hardly noticeable from a far.  Christine Ann does a great job with my nails and making them look natural. Not a long nails kind of a Gal.  Everyone working here has been very nice. Read Less

Service was very slow and many workers were sitting around instead of doing my nails while I was waiting. Manicure itself was decent, definitely not my best manicure, but also not the worst I've ever gotten. Average place. Read Less

If you are going to come here, book an appointment ahead of time, and ask for Thao. She is hands down the best nail tech here! I have been going to this location for years, and Thao is the only person I get my gel pedicures from! She is so meticulous, gentle, and friendly! Would recommend coming here, but be ready to wait if you're coming on a weekend. Read Less

I came in for a pedicure and a manicure with gel polish. They get credit for having two,people work on me simultaneously which saves a lot of time. They also get credit for being friendly and attentive. But...my nails are mediocre. They don't clean up around the nail so that you have a polished finish.  My nails also appear streaky and bumpy to me. You can pay with a card but you can't tip with a card. They have an ATM onsite which has a $1 fee. If you pay cash, you get a 5% discount. For the cost - $85 credit/debit $81 cash, it's not a good job and I won't return. Read Less

I never leave any reviews, but this place was just terrible. As soon as I walked in no one greeted me, you were just expected to know what to do. Finally I got sat down and eventually I got the fill and new nail color. Well, the girl who did my nails just ruined it completely. Midway I wanted to get up and leave. She didn't seal my nails correctly so there were pieces of the nail that looked dented. Never going here again. Read Less

I asked for a nice cubical cleaning without nail polish.I told the lady I want short nails because in my profession we can't have long nails. She chopped my nails so short that after two days my fingers still sensitive. The skin is tearing off and the cubical are not cleaned as should be. I Paid $36.- for 30 min. It was my first and last time to go here of sure. Read Less

Nice service...promised great things with the bio gels and only a week and three days later they are all peeling and chipping off. Actually crazy. Normal get gels at my usual studio and never have this happen. Read Less

TERRIBLE. i used to rave about how amazing this place is but no more. The people thy work their are more concerned with chatting so loudly to the person across the room than what color nail you want. They are so terrible.  They do not have the proper training and always make mebleed when cutting the cuticle. aiI just got gels and there is hell on my actual finger and it's so messy. my friend who i brought in hot a bio gel and the lady put THREE COATS of the thick biogel. She now has lifted bubble nails and they are gross. The shape she asked for was square now her nail tip is squiggly and not okay. NEVER coming back here. and if you want nice nails, i wouldn't suggest you come here either. Read Less

Unfortunately I had a very bad experience. Husband gave me a gift certificate here for my first pedicure since baby was born (4 months). Nail tech did minimum, barely massaged feet (I had added on 10 min foot massage for extra charge) and left my heels MUCH rougher than before she exfoliated. Then claimed my gift certificate didn't cover the price, when I knew how much was on there. Was able to straighten it out with the cashier, but didn't feel right to tip after she (they?) tried to rip me off. They also upcharged the customer next to me for a "deluxe" service when I overheard her repeatedly ask for the basic/standard gel manicure. To top it off, my toenail polish chipped within 24 hours. Too bad, as the big salon looks lovely and is quiet. I was hoping this could be my new nail shop, but they were dishonest and gave poor service. I will not be back.Read Less

I've gone to multiple nail techs here and have had all good experiences, Mia is who I've been consecutively seeing now and she works wonders on my Bio Gel manicure every two weeks!! She knows how to recommend great new looks for me to try and takes her time to make my nails look just how I want them! She's also so gentle I have sensitive skin! My nail color doesn't chip, they feel stronger and are the longest they've been naturally. Thanks great work! Read Less

This review is for YEN and her bionails. She is a master of Bionails, my nails are bee-u- tee-full!They have never looked so nice! Thank you Yen :)Oh by the way it's hit or miss with the rest of the staff but Yen is awesome and most of the staff is really sweet. Read Less

BCBC is a decent spot to get your nails done with good pricing, but patience is key. My friend and I had an appointment and we were not helped at our scheduled time. They were packed and it seemed as though they probably still gave priority to walk-ins because nobody handled us right away and my friend had to wait even longer for her pedicure to get started. In the beginning we thought hmm this place is quiet which is very unusual.. and then later we heard them chit chatting and talking hardcore Vietnamese a lot which usually happens at all nail salons. For the most part, I liked my nail tech as she did what I wanted and took her time on each coat, and shaping it to how I wanted it. Overall I'd give this place 3.5 stars.. so minus a star for the appointment as it didn't speed up anything. =/ Other than that they have cute decor inside and thanks Tammy for the fill!~ Read Less

Beautiful salon. I like your colors, they are so beautiful. I got gel manicure and pedicure and the a lady (I forgot het name) did a great job. She consulted me to pick the color and I’m happy with it now. Read Less

I got eyebrow and basic facial today. The eyebrow was good and the facial was wonderful. I really felt relaxed during and after the facial time. My face feels cold, smooth and so clean now. Thanks for good service. Read Less

This is a large and beautiful nails salon. They got clean and luxury furniture with beautiful decoration on the wall. When I came here, I felt like a luxury salon but the price that I paid was not expensive at all. Got a full set pink and white and eyebrow wax today, the technician was professional, she gave me an excellent service. Read Less

I like doing pedicure here. The salon is large and so bright. Everything is clean and neat, they make it like a luxury salon. And I was surprised that the price was not expensive at all. Their pedicure spa massage chairs are beautiful and I felt very comfortable on it. Every time I come to do pedicure , I just want to sleep on it a whole day. 5 star for their professional service, good attitude technicians, and cleanness. Read Less

DO NOT get an eyebrow wax here. The woman was nice but she pressed and pulled so hard on the wax paper that she ripped my skin off in several places. The one between my brows took off several layers of skin and will take weeks to heal. Very painful and embarrassing to walk around with big scars around my eyes. Read Less