ATTENTION: Those seeking beauty salon services for things such as GRADUATION/PROM/ETC: Don't go here. I drove to this seemingly fine establishment on June 14th to get a mani/pedi for the special occas... Read More
ATTENTION: Those seeking beauty salon services for things such as GRADUATION/PROM/ETC: Don't go here. I drove to this seemingly fine establishment on June 14th to get a mani/pedi for the special occasion of my graduation ceremony. Upon my arrival, the staff was very inattentive and indifferent to me although I had scheduled an appointment beforehand. I asked for the color palette of their gel nail polishes; very unimpressive colors. I saw that they had chrome available and they told me they could do it in gel also, so I went with that. I had two women working on my hands and feet. Told them I wanted rose gold chrome. They said okay. I noticed that they couldn't find the correct chrome powder and continued to cover my nails with whatever color they thought would work. They put red gel nail polish as a base and then proceeded to see if that would work with chrome over it. After multiple attempts in terms of trial and error on their end, I gave up trying to tell them what I want. It seemed odd for such a high-end nail salon to be messing up as bad as they were, so I let it go. The result of this was that: 1. The chrome was not chrome, (besides on one toe) it was a grainy metallic color instead of the reflective chrome color I wanted & intended to pay for. 2. It was not the rose gold shade I asked for3. It took 2 hours when they told me it would be 1 hour, making me late for something that evening. 4. The red color underneath began to show significantly the very next morning, meaning that the chrome came off in certain areas of my nails making it look like I had been eating hot cheetos all night. 5. My left toe nails & my right toe nails look significantly different: my left big toe has a notable chrome finish and my right toes have a sparkly/grainy finish, looking very odd. I am not one to write unnecessary reviews, but considering how extremely rude and indifferent the staff was in addition to the owner having a huge fit when I asked for a refund & complained about this to her, I was angry and said if they did not fix the issue, I will f*ck up their Yelp/IG reviews which she flipped out about. You'll understand why I ended up writing this as you read on. When I arrived to speak to the owner Jen, on June 16th, her & her employees berated me & did not want to hear what I had to say & at least attempt to understand why my nails were not done correctly. She took one fast look at my hands, not even paying attention to my toes claiming "it's not that bad". An irrelevant employee from the hair salon portion said I came in a day too late saying that they don't know where my hands & feet may have been & to that I say, I got "gel chrome" done buddy & it was messed up within a few hours in terms of chipping. The purpose of the more expensive gel nail polish is that it lasts from 2-3 weeks without chipping & besides that the color was wrong too. So as a rational and logical human being, I stand by my opinion of my complaints being justified. I made the drive when it was reasonable & soon enough. Got it done on the 14th and went back on the 16th, the busy day of my graduation ceremony (talk about inconvenient). Following this exchange, the owner told me that she "challenges" me to write a negative Yelp review & to see what happens if I do & that it will not be beneficial for me. I freaked out & apologized to them saying that I will not leave a bad review. However with all of these events occurring, I still do not find it acceptable in the slightest to stay quiet about this. I had a very strange experience at this place. I would not have addressed the issue as assertively as I did had the staff been more attentive & nice the first time around. I only requested a refund because anything else such as another service from this company, I simply could not trust that this establishment would deliver better results the second time around. This is an extremely awful nail salon. It isn't sanitary, they do not use a plastic lining for their foot spas, the water was not even on the hot side let alone lukewarm, they didn't soak my hands for the manicure (never been to a salon that hasn't). They are exceedingly overpriced solely due to the fact that their standards of quality for their service is equivalent to nails you'd get done by your 12 year old cousin in a garage. It is undeniably absurd to pay so much and receive this type of service and result. I am appalled at their deliberate carelessness in terms of resolving the issue. I do not hope to gain anything for myself from leaving this review, but only to be honest & let people who read the reviews for this business know the truth. I paid about $143 for what you see in the pictures. By the way, look the at Yelp review of the lady who got a scalp infection from this salon... I wish I had read that before booking an appointment here. Read Less