I've been coming here for the past 3 months. Each time I have been HIGHLY HIGHLY satisfied. I used to hardly ever get my nails done. Ever. 3 times a year at max. But this time is different. Why? Becau... Read More
I've been coming here for the past 3 months. Each time I have been HIGHLY HIGHLY satisfied. I used to hardly ever get my nails done. Ever. 3 times a year at max. But this time is different. Why? Because of the awesome job they do and each time they outdo themselves. I hardly treat myself, but the past 3 months as I have been treating myself, they did a fantastic job, & excellent customer service, and that's the main reason that's kept me coming back. My 4th Time here, I Originally I came here Sat the 23rd (my 4th time in 3ish months. First time walk in appointments, other times I called and made appointment, with no problem, no more than a 5 min wait while they finished other customers. No biggie, everyone gotta look good!). *This is the first time EVER an incident occurred with my nails chipping early. Other than that, my nails have lasted me a fabulous 3 WEEKS as my nail grew. Last night, my middle finger chipped/it came off like skin. I was heartbroken. It probably doesn't help that I'm taking engagement photos in a week and need everything to look perfect as possible. Of course anxiety occurred as I came out of the shower and saw my French tip gel mani coming off like nothing. I tried saving it by putting clear nail polish on it. It was no use. After I came out of work, I rushed down here for a walk in. They helped out TREMENDOUSLY! And the best part, they weren't mad at me. I walked in panicked if they were going to charge me. I informed them how I came in here Sat & then last night this happened to my nail. With a smile, they reassured me not to worry and they'll take great care of me. They fixed my nail, put an extra coat of gel on it to make sure it won't chip again, and measured my middle finger French tip to make sure it matched with the other French tips. 20 min later my nail was good as new (if not BETTER!!). I asked them about their policy and they told me you can come back WITH A WEEK IF your nail chips or breaks and they'll fix it. Hey, sh*t happens, and they get that, and that's excellent to hear from a business. This family owned business seriously knows how to take care of their customers. My only complaint: My compulsive anxiety. In fact, I'm even surprised that they're not "appointment only" because of how many people I hear call and make same day appointments. Win-win. Read Less