I called and made an appointment after being referred by a great friend who said that Stash House was not stuck up or rude like many nail salons. I was excited. The day of my appointment was a rough o... Read More
I called and made an appointment after being referred by a great friend who said that Stash House was not stuck up or rude like many nail salons. I was excited. The day of my appointment was a rough one, and I was running too late for my appt. due to a series of crappy events. I received a call at 14 minutes past my appt. from Summer, who pointed out I was late. I apologized, and as I was trying to tell her I live one minute away, literally, she stopped me, stating "We have a very strict policy and I can no longer accommodate you" I had such a bad day, I just said, oh, okay, that's a little harsh, bye. After thinking it through, I called back and left a message, letting them know I felt uncomfortable with the lack of compassion and unreasonable tone and message that Summer spoke to me, without allowing me a word- of course I was going to offer to pay a late fee or whatever- but it was not an option. After that, Summer texted me a bit, and I was unhappy with the texts so I wrote her a really bad review. After that, she texted a bit more and was more willing to make it right, and although I am not interested in services at Stash House anymore, I changed my review to attempt to be more reasonable to a local business. It may not be a good fit for those of us with multiple kids that have a busy life, like me.So, this place does great nails on my friend, but it was not a good fit for me as I was unhappy with their late policy, and the response I received when I tried to discuss it with the manager. Read Less