I was using Kayla for a while, she was good but never had my polish color and she always wanted to charge extra for building up one side of a nail if needed on a fill. When I went in and even though a... Read More
I was using Kayla for a while, she was good but never had my polish color and she always wanted to charge extra for building up one side of a nail if needed on a fill. When I went in and even though an appointment was made I was always left waiting 15 to 20 min. I decided to try someone else, I tried Jennifer, she is good but very busy and hard to get into, so I tried a 3rd gal Lisa, I made the appt 3 weeks ago and today was the day. I went in said my appt was for Lisa, everyone looks concerned and begins the whole Vietnamese chit chat, next thing the owner comes to me and says Lisa is back in her hometown. ????? he doesn't know how long she will be but in ither words she isn't there. I asked him "you couldn't call me to tell me this or reschedule????" He had nothing, he said I have another person that can take you I was disappointed to say the least but decided I'm there, ok. 15 minutes go by, I walk up to the owner and ask, when is this person available, he said in about 40 minutes. I lost my sh*t,I said "you were just gonna leave me sit there the whole time and wait???" There is no customer service left in this place, I walked out and will NEVER go back here. I had been a great customer for over a year and an excellent tipper even when it wasn't deserved. They care nothing about the customer, only the mighty dollar, and how many people they can cram in, in one day. Stay far away from this place. inconsiderate Read Less