26 Reviews

Vina Nails

Anchorage, Alaska
Reviews
Meher Ishrat
4 Jul 2018
REPORT
Love love love this place! I'm new to the area and I was really struggling finding a good salon that I felt happy to return to. This place is AMAZING! Every time I walk in, I feel taken care of and ha... Read More
Love love love this place! I'm new to the area and I was really struggling finding a good salon that I felt happy to return to. This place is AMAZING! Every time I walk in, I feel taken care of and happy with my service. Everyone is so nice!!! They're always busy - please help them by calling ahead! Read Less
Carol Smith
7 Jun 2018
REPORT
A cute and quaint nail salon, super intimate where it's kinda like everyone is participating in convo. They have these amazing and vast option of designs, colors, etc... Marry was super sweet and wor... Read More
A cute and quaint nail salon, super intimate where it's kinda like everyone is participating in convo. They have these amazing and vast option of designs, colors, etc... Marry was super sweet and worked hard to make sure my nail shape was on POINT. Me and my friend left very happy!! Read Less
Ashleigh Arnel
6 Jun 2018
REPORT
My husband and I showed up for our 6:00 pedi appointments after this place was recommended by a friend. My first thought upon walking in was "man, this place could use a makeover", but I knew that wou... Read More
My husband and I showed up for our 6:00 pedi appointments after this place was recommended by a friend. My first thought upon walking in was "man, this place could use a makeover", but I knew that wouldn't necessarily have anything to do with my nails. They didn't get us into our pedi chairs until nearly 6:30! The ladies tended to our feet and all was well for a while. When they finished, my toes looked great! An hour later, and I am now getting a repair done on a solar gel nail that had broken. She had gotten polish on my finger and I now had a wonky shaped nail that didnt quite match the others. I looked around to see where she went because I wanted her to file my sides in a little. She was working on another girl's nails already. She didn't end up charging me for the nail repair though, so hey. I saved $5 or whatever it would have cost. My analysis: Great pedicure, sloppy manicure. Pretty poor time management for a business. I would come back for a pedicure because not only was I happy with the end result, and it was cheap. Read Less
Tm Mack
24 Apr 2018
REPORT
Always wonderful service!!
Kelsey Hass
14 Mar 2018
REPORT
Loved this place! Had pedicures, and the ladies were so friendly. Had the deluxe, and it was so worth it. For sure coming again!
DawnRae D
22 Feb 2018
REPORT
Best place to get your nails done
Rosa K.
21 Oct 2017
REPORT
Good place to go especially as a walk in. Really nice people. Had a really cute idea and they communicated that they couldn't do the design. This was my second choice and the lady did an excellent job... Read More
Good place to go especially as a walk in. Really nice people. Had a really cute idea and they communicated that they couldn't do the design. This was my second choice and the lady did an excellent job. Will definitely be going back Read Less
Jamie Johnson
17 Oct 2017
REPORT
I love getting my nails done here. The staff is all so kind and they do a great job!
Stephanie Bird
7 Oct 2017
REPORT
I went today and was able to get in right away, however the job done on my feet and hands were not worth the 50 dollars I was charged! I ask d foe the classic mani and pedi and the lady kept pushing t... Read More
I went today and was able to get in right away, however the job done on my feet and hands were not worth the 50 dollars I was charged! I ask d foe the classic mani and pedi and the lady kept pushing to add on other stuff. When I declined the add one or the upgrades the service became more rushed. I had a French on both my hands and feet. When I let her know that it appears the lines were uneven she finally shed my polishing more quickly...placed me on next the dryer and walked away.Read Less
Aleesha Wood
10 Aug 2017
REPORT
they r the best Mary and Jimmy are fab, the do very good work, the girl the have work for them r great and fun, friendly. And Mary is the best. She dose the best nail art in Alaska. It stunning..
Elizabeth Marie D'Anza Bailey
15 Jul 2017
REPORT
The young lady did a awesome job..will come to anchorage and have nails done. ..
Monique Renee Johnston
2 Jul 2017
REPORT
Love this place and the staff! Nails always look fabulous after a visit here!
stephanie pirot
5 Jun 2017
REPORT
the ladys there are always nice and willl expect a wonderful experience when you go
Lucy Untiet
28 May 2017
REPORT
I love Vina. The only place I will go to get my nails done. The people that work there are all friendly and caring. I always feel amazing after a manicure or pedicure.
Jennifer N Charles Montaño
23 May 2017
REPORT
Best service!!! I felt cared for and not rushed. Paid 55$ where the same services other places would have easily been over $65. I will continue to come here :)
Paul S.
28 Jan 2017
REPORT
They do a decent job on pedicures, but the attitude of their employees has gone into serious decline. Had been going there for years and usually had good experiences, but I ended up having to find a n... Read More
They do a decent job on pedicures, but the attitude of their employees has gone into serious decline. Had been going there for years and usually had good experiences, but I ended up having to find a new salon. They speak Vietnamese to each other and insult you (too bad they were woefully unaware that I know a little of their foreign tongue) right in front of your face. Don't try to make an appointment, they will seat walk-ins ahead of you knowing you will be there in 5 minutes. I complained about it one day to Mary, I think she is one of the owners, and she told me "Sundays are very busy for us". I replied, "Yeah, that's why I booked an appointment last week".  The only reason they get 2 stars is because they are cheap and the work is decent. Read Less
Adelina Allridge
21 Jan 2017
REPORT
I love this place. Excellent service. Jimmie is awesome.
Thresia Raynor
12 Jan 2017
REPORT
I have been getting my nails and pedicures done here for 12 years . Jimmy is an artist at nails , Mary and Upin are amazing at pedicures . I've cheated a few times and always come back here ! They a... Read More
I have been getting my nails and pedicures done here for 12 years . Jimmy is an artist at nails , Mary and Upin are amazing at pedicures . I've cheated a few times and always come back here ! They are professionals here that keep me returningRead Less
Alexa Stanley
6 Dec 2016
REPORT
I've been here before & it's always moderate at best. I came in recently for a full set & the women made my nails look so horrific that my new nail lady (Beauty Nails & Spa) saw them & looked appalled... Read More
I've been here before & it's always moderate at best. I came in recently for a full set & the women made my nails look so horrific that my new nail lady (Beauty Nails & Spa) saw them & looked appalled & all I could say was "I know". Every nail was a different shape, & my index & pinky nails were so much shorter than one another that I could tell anytime my hand touched something. The people are nice but I wouldn't recommend this place to anyone. Read Less
Trish Mack
6 Nov 2016
REPORT
I have been coming to this nail salon for almost 15 years and I love the work that they do. Jimmy and Mary are the owners and they are wonderful people with a wonderful shop very clean tidy and I alwa... Read More
I have been coming to this nail salon for almost 15 years and I love the work that they do. Jimmy and Mary are the owners and they are wonderful people with a wonderful shop very clean tidy and I always leave there feeling beautiful. The pedicures are awesome and there massaging chairs feel so good. Read Less
Jody Ellis
8 May 2016
REPORT
I have been coming here for a long time and I love it and all the people who work here. They are professional, friendly and do a great job. Not to mention being much more affordable than other salons ... Read More
I have been coming here for a long time and I love it and all the people who work here. They are professional, friendly and do a great job. Not to mention being much more affordable than other salons and never pushy about extras. Read Less
KC Jean
27 Apr 2016
REPORT
I used to go to a couple other nail salons before finding vina nails. I thought the places I went to were alright, until the owner over charged me on purpose twice. After that incident I decided I nee... Read More
I used to go to a couple other nail salons before finding vina nails. I thought the places I went to were alright, until the owner over charged me on purpose twice. After that incident I decided I needed to find another salon, and then I came across vina. I will never go to another place! The ladies are so nice and make sure you get what you want, and don't push you to get extra little things. Even my boyfriend wants to go get pedicures everytime I go lol and he doesn't like anyone messing with his nails! Highly recommended♥ Read Less
Lenora N.
12 Feb 2016
REPORT
First time here, was recommended by coworker. Typical nail salon, got right in even 10 min early. Friendly girls too. Downside was I thought it was $30 for French full set as I was told on phone, then... Read More
First time here, was recommended by coworker. Typical nail salon, got right in even 10 min early. Friendly girls too. Downside was I thought it was $30 for French full set as I was told on phone, then they tacked on $20 I guess for the strip of glitter and because I picked purple tips? Don't really mind, they did good job. Read Less
Leah Jones
9 Feb 2016
REPORT
This was my first nail salon to visit after moving to Anchorage. I like that this place is so close to my house, but I will definitely try out other salons before finding my regular spot. I called in ... Read More
This was my first nail salon to visit after moving to Anchorage. I like that this place is so close to my house, but I will definitely try out other salons before finding my regular spot. I called in advance to make sure they were open and taking walk-ins. She said they were not busy and that what I wanted done was $25. I went in and everyone looked at me like they were surprised I was coming in or like they didn't want my business. The lady who ended up helping me stomped over like she was upset she was getting my business and barely said hi. She stomped back to her station and sat down, barely giving me enough time to pick out the color I wanted. She said maybe 10 words to me the entire time, which is fine- I'm not there to socialize, but what bothered me was that she seemed like she was either really unhappy or having a terrible day or both! I got a shellac manicure, which turned out....okay at best. She didn't ask me what shape or how long I wanted my nails, she just decided for me that she would sort of file the nails I had (all of different sizes) and leave them that way. So now I have an ok color and nails of all different sizes. When she went to ring me up, it was $35. Miscommunication/misunderstanding? I guess so. Also, the salon itself is not that nice nor a very relaxing atmosphere.Read Less
Tami Schurch
16 Jul 2014
REPORT
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and i... Read More
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and it is hard to find people you really like and can trust to do a good job. My regular lady was on vacation, so both my daughter and I went and had a fill and some great designs done (Lin really is creative in that sense). When we left there we were really happy and even considering... coming back again, even though it was quite a bit more money than where we regularly go. The problems started that night when my daughter broke one nail and another cracked, and the next day all of her polish was all cracked up, and two of my nails were also all cracked up. We called and Lin (the girl who did them) said to meet her there at 6:30. We waited until 7:00 when she finally called the salon to tell us she wasn't going to make it. Jimmy, one of the owners, then decided he would fix them, and did that by putting superglue on the cracked nail and a new top coat over all of them. The next day they all started cracking again and they were worse than they were to begin with. We had to wait a few more days to go back because my daughter has kids and couldn't get a babysitter until the weekend. My daughter had called earlier in the day (this was Friday) to try to make an appointment for Lin to fix them all, but was told weekends are very busy for them, and to just walk in. So when we picked up the kids and went over there that (Friday) evening, Lin said that they were trying to figure out why it happened, which caused us to ask for a refund so that we could have our regular lady do them right. First we were told that they put their time in to it too and they wouldn't give a full refund. Then my daughter said ok, give me what you feel is fair and then Jimmy said NO REFUNDS because we are willing to repair them. We told him we weren't interested because not only had he already tried and it got worse afterwards and they didn't even know why it was happening, which made us think the fix probably wouldn't work again, but when we had an appointment, she was a no show and at that moment we had all of the kids with us and couldn't let them try again right then. This is also when we found out that they used acrylic when we had gel, and were not even asked what we already had on our nails. I was really quite surprised and disappointed to know that they wouldn't make things right, and at that point, I realized that it was all about money to them and that I would never go there again, and we said forget it and walked out. Our regular nail lady says that happens when people use inferior products. Bottom line is this all could have been avoided with a little customer service. See More Read Less
Tami S.
15 Jul 2014
REPORT
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and i... Read More
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and it is hard to find people you really like and can trust to do a good job. My regular lady was on vacation, so both my daughter and I went and had a fill and some great designs done (Lin really is creative in that sense). When we left there we were really happy and even considering coming back again, even though it was quite a bit more money than where we regularly go. The problems started that night when my daughter broke one nail and another cracked, and the next day all of her polish was all cracked up, and two of my nails were also all cracked up. We called and Lin (the girl who did them) said to meet her there at 6:30. We waited until 7:00 when she finally called the salon to tell us she wasn't going to make it. Jimmy, one of the owners, then decided he would fix them, and did that by putting superglue on the cracked nail and a new top coat over all of them. The next day they all started cracking again and they were worse than they were to begin with. We had to wait a few more days to go back because my daughter has kids and couldn't get a babysitter until the weekend. My daughter had called earlier in the day (this was Friday) to try to make an appointment for Lin to fix them all, but was told weekends are very busy for them, and to just walk in. So when we picked up the kids and went over there that (Friday) evening, Lin said that they were trying to figure out why it happened, which caused us to ask for a refund so that we could have our regular lady do them right. First we were told that they put their time in to it too and they wouldn't give a full refund. Then my daughter said ok, give me what you feel is fair and then Jimmy said NO REFUNDS because we are willing to repair them. We told him we weren't interested because not only had he already tried and it got worse afterwards and they didn't even know why it was happening, which made us think the fix probably wouldn't work again, but when we had an appointment, she was a no show and at that moment we had all of the kids with us and couldn't let them try again right then. This is also when we found out that they used acrylic when we had gel, and were not even asked what we already had on our nails. I was really quite surprised and disappointed to know that they wouldn't make things right, and at that point, I realized that it was all about money to them and that I would never go there again, and we said forget it and walked out. Our regular nail lady says that happens when people use inferior products. Bottom line is this all could have been avoided with a little customer service. Read Less
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(907) 563-6640
9001 Jewel Lake Road
Anchorage Alaska 99502
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Vina Nails

Anchorage, Alaska
(26)
9001 Jewel Lake Road
Anchorage Alaska 99502
Meher Ishrat
4 Jul 2018
REPORT
Love love love this place! I'm new to the area and I was really struggling finding a good salon that I felt happy to return to. This place is AMAZING! Every time I walk in, I feel taken care of and ha... Read More
Love love love this place! I'm new to the area and I was really struggling finding a good salon that I felt happy to return to. This place is AMAZING! Every time I walk in, I feel taken care of and happy with my service. Everyone is so nice!!! They're always busy - please help them by calling ahead! Read Less
Carol Smith
7 Jun 2018
REPORT
A cute and quaint nail salon, super intimate where it's kinda like everyone is participating in convo. They have these amazing and vast option of designs, colors, etc... Marry was super sweet and wor... Read More
A cute and quaint nail salon, super intimate where it's kinda like everyone is participating in convo. They have these amazing and vast option of designs, colors, etc... Marry was super sweet and worked hard to make sure my nail shape was on POINT. Me and my friend left very happy!! Read Less
Ashleigh Arnel
6 Jun 2018
REPORT
My husband and I showed up for our 6:00 pedi appointments after this place was recommended by a friend. My first thought upon walking in was "man, this place could use a makeover", but I knew that wou... Read More
My husband and I showed up for our 6:00 pedi appointments after this place was recommended by a friend. My first thought upon walking in was "man, this place could use a makeover", but I knew that wouldn't necessarily have anything to do with my nails. They didn't get us into our pedi chairs until nearly 6:30! The ladies tended to our feet and all was well for a while. When they finished, my toes looked great! An hour later, and I am now getting a repair done on a solar gel nail that had broken. She had gotten polish on my finger and I now had a wonky shaped nail that didnt quite match the others. I looked around to see where she went because I wanted her to file my sides in a little. She was working on another girl's nails already. She didn't end up charging me for the nail repair though, so hey. I saved $5 or whatever it would have cost. My analysis: Great pedicure, sloppy manicure. Pretty poor time management for a business. I would come back for a pedicure because not only was I happy with the end result, and it was cheap. Read Less
Tm Mack
24 Apr 2018
REPORT
Always wonderful service!!
Kelsey Hass
14 Mar 2018
REPORT
Loved this place! Had pedicures, and the ladies were so friendly. Had the deluxe, and it was so worth it. For sure coming again!
DawnRae D
22 Feb 2018
REPORT
Best place to get your nails done
Rosa K.
21 Oct 2017
REPORT
Good place to go especially as a walk in. Really nice people. Had a really cute idea and they communicated that they couldn't do the design. This was my second choice and the lady did an excellent job... Read More
Good place to go especially as a walk in. Really nice people. Had a really cute idea and they communicated that they couldn't do the design. This was my second choice and the lady did an excellent job. Will definitely be going back Read Less
Jamie Johnson
17 Oct 2017
REPORT
I love getting my nails done here. The staff is all so kind and they do a great job!
Stephanie Bird
7 Oct 2017
REPORT
I went today and was able to get in right away, however the job done on my feet and hands were not worth the 50 dollars I was charged! I ask d foe the classic mani and pedi and the lady kept pushing t... Read More
I went today and was able to get in right away, however the job done on my feet and hands were not worth the 50 dollars I was charged! I ask d foe the classic mani and pedi and the lady kept pushing to add on other stuff. When I declined the add one or the upgrades the service became more rushed. I had a French on both my hands and feet. When I let her know that it appears the lines were uneven she finally shed my polishing more quickly...placed me on next the dryer and walked away.Read Less
Aleesha Wood
10 Aug 2017
REPORT
they r the best Mary and Jimmy are fab, the do very good work, the girl the have work for them r great and fun, friendly. And Mary is the best. She dose the best nail art in Alaska. It stunning..
Elizabeth Marie D'Anza Bailey
15 Jul 2017
REPORT
The young lady did a awesome job..will come to anchorage and have nails done. ..
Monique Renee Johnston
2 Jul 2017
REPORT
Love this place and the staff! Nails always look fabulous after a visit here!
stephanie pirot
5 Jun 2017
REPORT
the ladys there are always nice and willl expect a wonderful experience when you go
Lucy Untiet
28 May 2017
REPORT
I love Vina. The only place I will go to get my nails done. The people that work there are all friendly and caring. I always feel amazing after a manicure or pedicure.
Jennifer N Charles Montaño
23 May 2017
REPORT
Best service!!! I felt cared for and not rushed. Paid 55$ where the same services other places would have easily been over $65. I will continue to come here :)
Paul S.
28 Jan 2017
REPORT
They do a decent job on pedicures, but the attitude of their employees has gone into serious decline. Had been going there for years and usually had good experiences, but I ended up having to find a n... Read More
They do a decent job on pedicures, but the attitude of their employees has gone into serious decline. Had been going there for years and usually had good experiences, but I ended up having to find a new salon. They speak Vietnamese to each other and insult you (too bad they were woefully unaware that I know a little of their foreign tongue) right in front of your face. Don't try to make an appointment, they will seat walk-ins ahead of you knowing you will be there in 5 minutes. I complained about it one day to Mary, I think she is one of the owners, and she told me "Sundays are very busy for us". I replied, "Yeah, that's why I booked an appointment last week".  The only reason they get 2 stars is because they are cheap and the work is decent. Read Less
Adelina Allridge
21 Jan 2017
REPORT
I love this place. Excellent service. Jimmie is awesome.
Thresia Raynor
12 Jan 2017
REPORT
I have been getting my nails and pedicures done here for 12 years . Jimmy is an artist at nails , Mary and Upin are amazing at pedicures . I've cheated a few times and always come back here ! They a... Read More
I have been getting my nails and pedicures done here for 12 years . Jimmy is an artist at nails , Mary and Upin are amazing at pedicures . I've cheated a few times and always come back here ! They are professionals here that keep me returningRead Less
Alexa Stanley
6 Dec 2016
REPORT
I've been here before & it's always moderate at best. I came in recently for a full set & the women made my nails look so horrific that my new nail lady (Beauty Nails & Spa) saw them & looked appalled... Read More
I've been here before & it's always moderate at best. I came in recently for a full set & the women made my nails look so horrific that my new nail lady (Beauty Nails & Spa) saw them & looked appalled & all I could say was "I know". Every nail was a different shape, & my index & pinky nails were so much shorter than one another that I could tell anytime my hand touched something. The people are nice but I wouldn't recommend this place to anyone. Read Less
Trish Mack
6 Nov 2016
REPORT
I have been coming to this nail salon for almost 15 years and I love the work that they do. Jimmy and Mary are the owners and they are wonderful people with a wonderful shop very clean tidy and I alwa... Read More
I have been coming to this nail salon for almost 15 years and I love the work that they do. Jimmy and Mary are the owners and they are wonderful people with a wonderful shop very clean tidy and I always leave there feeling beautiful. The pedicures are awesome and there massaging chairs feel so good. Read Less
Jody Ellis
8 May 2016
REPORT
I have been coming here for a long time and I love it and all the people who work here. They are professional, friendly and do a great job. Not to mention being much more affordable than other salons ... Read More
I have been coming here for a long time and I love it and all the people who work here. They are professional, friendly and do a great job. Not to mention being much more affordable than other salons and never pushy about extras. Read Less
KC Jean
27 Apr 2016
REPORT
I used to go to a couple other nail salons before finding vina nails. I thought the places I went to were alright, until the owner over charged me on purpose twice. After that incident I decided I nee... Read More
I used to go to a couple other nail salons before finding vina nails. I thought the places I went to were alright, until the owner over charged me on purpose twice. After that incident I decided I needed to find another salon, and then I came across vina. I will never go to another place! The ladies are so nice and make sure you get what you want, and don't push you to get extra little things. Even my boyfriend wants to go get pedicures everytime I go lol and he doesn't like anyone messing with his nails! Highly recommended♥ Read Less
Lenora N.
12 Feb 2016
REPORT
First time here, was recommended by coworker. Typical nail salon, got right in even 10 min early. Friendly girls too. Downside was I thought it was $30 for French full set as I was told on phone, then... Read More
First time here, was recommended by coworker. Typical nail salon, got right in even 10 min early. Friendly girls too. Downside was I thought it was $30 for French full set as I was told on phone, then they tacked on $20 I guess for the strip of glitter and because I picked purple tips? Don't really mind, they did good job. Read Less
Leah Jones
9 Feb 2016
REPORT
This was my first nail salon to visit after moving to Anchorage. I like that this place is so close to my house, but I will definitely try out other salons before finding my regular spot. I called in ... Read More
This was my first nail salon to visit after moving to Anchorage. I like that this place is so close to my house, but I will definitely try out other salons before finding my regular spot. I called in advance to make sure they were open and taking walk-ins. She said they were not busy and that what I wanted done was $25. I went in and everyone looked at me like they were surprised I was coming in or like they didn't want my business. The lady who ended up helping me stomped over like she was upset she was getting my business and barely said hi. She stomped back to her station and sat down, barely giving me enough time to pick out the color I wanted. She said maybe 10 words to me the entire time, which is fine- I'm not there to socialize, but what bothered me was that she seemed like she was either really unhappy or having a terrible day or both! I got a shellac manicure, which turned out....okay at best. She didn't ask me what shape or how long I wanted my nails, she just decided for me that she would sort of file the nails I had (all of different sizes) and leave them that way. So now I have an ok color and nails of all different sizes. When she went to ring me up, it was $35. Miscommunication/misunderstanding? I guess so. Also, the salon itself is not that nice nor a very relaxing atmosphere.Read Less
Tami Schurch
16 Jul 2014
REPORT
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and i... Read More
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and it is hard to find people you really like and can trust to do a good job. My regular lady was on vacation, so both my daughter and I went and had a fill and some great designs done (Lin really is creative in that sense). When we left there we were really happy and even considering... coming back again, even though it was quite a bit more money than where we regularly go. The problems started that night when my daughter broke one nail and another cracked, and the next day all of her polish was all cracked up, and two of my nails were also all cracked up. We called and Lin (the girl who did them) said to meet her there at 6:30. We waited until 7:00 when she finally called the salon to tell us she wasn't going to make it. Jimmy, one of the owners, then decided he would fix them, and did that by putting superglue on the cracked nail and a new top coat over all of them. The next day they all started cracking again and they were worse than they were to begin with. We had to wait a few more days to go back because my daughter has kids and couldn't get a babysitter until the weekend. My daughter had called earlier in the day (this was Friday) to try to make an appointment for Lin to fix them all, but was told weekends are very busy for them, and to just walk in. So when we picked up the kids and went over there that (Friday) evening, Lin said that they were trying to figure out why it happened, which caused us to ask for a refund so that we could have our regular lady do them right. First we were told that they put their time in to it too and they wouldn't give a full refund. Then my daughter said ok, give me what you feel is fair and then Jimmy said NO REFUNDS because we are willing to repair them. We told him we weren't interested because not only had he already tried and it got worse afterwards and they didn't even know why it was happening, which made us think the fix probably wouldn't work again, but when we had an appointment, she was a no show and at that moment we had all of the kids with us and couldn't let them try again right then. This is also when we found out that they used acrylic when we had gel, and were not even asked what we already had on our nails. I was really quite surprised and disappointed to know that they wouldn't make things right, and at that point, I realized that it was all about money to them and that I would never go there again, and we said forget it and walked out. Our regular nail lady says that happens when people use inferior products. Bottom line is this all could have been avoided with a little customer service. See More Read Less
Tami S.
15 Jul 2014
REPORT
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and i... Read More
I went to this salon for approximately 5 years straight and then moved out of the neighborhood so I started going somewhere else. Recently I went there because my I have always really liked them and it is hard to find people you really like and can trust to do a good job. My regular lady was on vacation, so both my daughter and I went and had a fill and some great designs done (Lin really is creative in that sense). When we left there we were really happy and even considering coming back again, even though it was quite a bit more money than where we regularly go. The problems started that night when my daughter broke one nail and another cracked, and the next day all of her polish was all cracked up, and two of my nails were also all cracked up. We called and Lin (the girl who did them) said to meet her there at 6:30. We waited until 7:00 when she finally called the salon to tell us she wasn't going to make it. Jimmy, one of the owners, then decided he would fix them, and did that by putting superglue on the cracked nail and a new top coat over all of them. The next day they all started cracking again and they were worse than they were to begin with. We had to wait a few more days to go back because my daughter has kids and couldn't get a babysitter until the weekend. My daughter had called earlier in the day (this was Friday) to try to make an appointment for Lin to fix them all, but was told weekends are very busy for them, and to just walk in. So when we picked up the kids and went over there that (Friday) evening, Lin said that they were trying to figure out why it happened, which caused us to ask for a refund so that we could have our regular lady do them right. First we were told that they put their time in to it too and they wouldn't give a full refund. Then my daughter said ok, give me what you feel is fair and then Jimmy said NO REFUNDS because we are willing to repair them. We told him we weren't interested because not only had he already tried and it got worse afterwards and they didn't even know why it was happening, which made us think the fix probably wouldn't work again, but when we had an appointment, she was a no show and at that moment we had all of the kids with us and couldn't let them try again right then. This is also when we found out that they used acrylic when we had gel, and were not even asked what we already had on our nails. I was really quite surprised and disappointed to know that they wouldn't make things right, and at that point, I realized that it was all about money to them and that I would never go there again, and we said forget it and walked out. Our regular nail lady says that happens when people use inferior products. Bottom line is this all could have been avoided with a little customer service. Read Less
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