My experience at Pretty Nails next door to Big Lots was extremely disappointing, to say the least. Upon entering the salon, I encountered one man and two women, all claiming to be managers. Things took a turn for the worse when a young girl, who had her nails done before my nails got finished, left the salon. Just ten minutes later, her father stormed in, visibly upset about the subpar job done on his daughter's nails. He adamantly said he wasn’t going to pay $60 for the service unless her nails were fixed. One of the women, who wasn't initially attending to me, quickly intervened, declaring herself as the manager and offering to rectify the situation. However, it was evident that the customers were still dissatisfied when they left. During the course of my own nail treatment, the woman attending to me displayed a complete lack of attentiveness and disregard for my concerns. She repeatedly brushed off my explanations and insisted that my nails would look good once she was finished. As she neared the completion of the service, I expressed my dissatisfaction with the outcome and the overall appearance of my nails. I requested that a manager review the situation, pointing to the woman who had claimed to be the manager earlier. After examining my nails, she promptly started working on them. Upon completion, I informed the staff that I would only pay for the pedicure and not for the nail service. In response, the first woman who had initially worked on my nails began to shout loudly at me and even threatened to cut off my nails with nail clippers. Given that my nails were already cut quite short, this was an alarming and unnecessary threat that made me feel extremely uncomfortable. Overall, my experience at Pretty Nails was characterized by poor service, lack of professionalism, and an altercation that left me feeling disrespected and uneasy. I’m going to report them to the Better Business Bureau and Alabama’s cosmetology licensing. Read Less