Every year my husband gives me a spa day to finish up the school year. The anticipation truly keeps me going sometimes! I enjoyed a day of pampering and lunch that were amazing. I LOVE going to Santa Fe Day Spa for some me time. And if you go, get there early so you can enjoy the hot tub and sauna. Read Less

Santa Fe Day Spa is a beautiful salon and they are all polite and pamper you. The chairs you sit in for them to wash your hair recline into a lying down position and are the most comfortable I've ever sat it. No more being uncomfortable in awkward neck positions! I also LOVE that they always have coupons and discounts for referrals available. Its so expensive to get your hair done today so that is a huge bonus! Both Sheila and Sarah are amazing at hair color especially bayalage and cut. I would highly recommend both! Read Less

Not happy with eyeliner, I had upper and lower lids lined, the bottom lids were not a line they were dot space dot. Mary said to call in four to six weeks or later! I called to speak with Mary she was busy and they said she would call back. Mary sent a text and told me how busy she was and if I needed to have redone it would be$ 200.00.Very disappointed! I am not happy with results or the response. I had upper lids done a couple years ago and I went back to have upper lids refreshed and lower lids done. Wasn’t cheap but I will not be returning Read Less

Experiencing SFS was alright. Too pricey. The best part for entire 50 minutes was neck massage which is toward the very end. Felt like a beginner. Did not ask where my stress points or concerns were. Had the hot stone massage. No pressure applied at all. Literally, like a kid rubbing me with stones, no passion or enthusiasm. Overall, alright. I received better service at the school of massage by Brookwood hospital. Seriously. I’m pretty experience with receiving professional massages. This was for the birds. Read Less

My husband dropped me here for an Anniversary surprise massage. It's clean. Girl at front desk was very nice. Hot tub was weirdly foamy. My husband didn't tell them I preferred a woman, and of course a male comes out. They did nicely accommodate me & switched to a female. Wish I stuck with the male. My therapist smelled like cigarette smoke!!!  And it was by far the worst, weakest massage I've ever had. And it ended a few minutes early. Which was fine, I was tired of smelling smoke. Read Less

I came into your spa on 611 Dough Baker Blvd, Birmingham, Al. on February 26, 2017 at 4:00 p.m. I had a chemical peel. Within an hour after the procedure, my face had blisters (pic #1). I am taking no medication that would have interfered with the chemicals used in the peel. The esthetician used too strong of a concentration of the acid on my face. I spoke with and sent pictures to the esthetician the following day. Her name is Catherine. Her advice was to put cortisone on it and call her back Thursday when she returned to work. On Wednesday, my face was not getting better (pic #2.) I called the spa and ask to speak to the manager, Lori. The front desk personnel would not let me speak with her. I called Thursday and again, the front desk would not let me speak to her but I could speak with Catherine. For no better choice of words, I fell like I am getting the "run around" and the front desk is covering for the esthetician. I am very up set. I want my $130 returned to me and any medical expense I might incur. Teresa Chandler Glass Read Less

I usually do not use the words "poor" and "massage" in the same sentence, but today's 50 minute Swedish massage at Santa Fe Day Spa was a disappointment.  To begin with, it was less than 40 minutes.  My masseuse did not use both hands for most of the massage and did little more than gently rub my back, legs, etc. with one hand and his forearm.  He was very young and had almost no perceptible finger strength--- perhaps a temp for the holidays? --- but certainly a temp that is not properly trained in Swedish massage.  Could not locate the appropriate muscle points nor did he even touch my arms/hands below the shoulder. Seriously?  Also - small front desk misses.  We were told to come 15 minutes early but they didn't check the sign in sheet and we had to remind them we were there; they didn't offer refreshment until it was time to go for the massage and too late to enjoy.  My masseuse didn't introduce himself and didn't know which massage I'd ordered.   No one offered a robe or explained the option of using the small hot tub in the ladies room before or the massage.  "I'll meet you in the hall after you dress" was also a promise not kept by the masseuse and I had to find my way out, walking through the salon by mistake.  Small things, but completely unprofessional, especially given the $87 price tag for this 40 minute spa experience.  First time in my life I walked out of a spa feeling tenser than when I walked in. Read Less

Very relaxing massage in a pleasant environment. My only suggestion would be that the massage therapist not wear ear buds listening to music during the massage; he couldn't hear me the first time I requested lighter pressure. Otherwise, very nice. Followed up the massage with a cut and color by Anna. She was very nice and gave me exactly what I asked for. Overall, great experience. Read Less

My husband and I received pedicures yesterday and were very disappointed with the quality of the service, especially given the high price charged. The massage was mediocre, the quality of the actual pedicure left a lot of be desired. As a runner, I often have the beginning of in grown toemails that pedicures easily take care of. I asked the lady to make sure she shaped my nails carefully to prevent that issue and she looked at me like I had grown a second head. She had no idea how to actually shape nails and turned to her coworker next to her and asked "is that something I'm supposed to know how to do? If I went to any classes they'd teach me that right?" Her co-worker attempted to help her and it was pathetic. I had to reshape my own nails when I got home. For one of the most expensive places in town, I would expect even the tiniest amount of training to be given to ensure a decent pedicure. They left my husband with oil all over his legs. He had to go to the locker room after the pedicure was over and wipe his legs off. We will not be returning. Read Less

I pondered long and hard about posting a review.Sadly, this seems to be the only way to be heard when there's a conflict between a customer and business. I was scheduled for a massage and facial this past Tuesday. As I'm driving to the appointment, a staff member calls to tell me that the young lady that was scheduled to perform the facial had been in a car accident(a week or two prior) and that they would find someone else to do the facial. I was more than willing to allow the staff to rearrange my service to accomodate all parties involved. Since my first appointment was canceled I lounged in the hot tub while waiting for the massage. The massage therapist introduced herself to me with a sad look on her face. I asked her if she was ok and she says and I qoute, "Well, this might not be the best massage you've had. I'm not feeling to well." She asked if I wanted to proceed with the services and clearly I said no. The massage therapist and I went to speak with the managers about the situation and I was shocked at their unconcern for the situation. I explained to her that both service providers have cancelled on me moments before my schedule. I mean, at this point both services providers have cancelled on me just minutes before my services were to take place. I understand that things happen but of all the conflicts that occurred on this day, the most disappointing was the level of unconcern expressed to me by upper management. I've been a customer for 8 years and felt that didn't matter at all. I will say that Lorie seemed GENUINELY concerned but all in all the level of service isn't what it once was. Read Less

So although the Spa isn't a top luxury spa, I will rate based on my service and not as a spa in general. Emily was superb!!! She was knowledgeable, gentle and a true professional. A gem for sure! I enjoyed my services with her. I did wish there was a relaxing waiting area with a sofa and tea or variety of juices etc. Also the reception desk is way too loud. After a service, you're in relax mode, when changing loud laughter could be heard for a few minutes and was consistent. Upon exiting staff were sitting and gathered talking and laughing. They need to do that in the staff break room not at the desk which is close to the areas where clients are, or speak at a lower tone. Overall 4 but with Emily 5, she would be my reason to return. Read Less

I have been to this spa a few times. I will say that the people here are very friendly ! Shelby who does the facials and Rah who does nails are absolutely amazing. I rate this spa 3.5/5 because it is so LOUD. I have told the host about this before, and they said to come back earlier in the week and during the mornings. I tried again today and it was not bad at first. There were less people so I figured okay this might be the best time to come. In the middle of my massage there was so much laughter and talking. It totally takes you out of your zone! I go from being relaxed to completely annoyed. I walked down the hallway, and in room four it was an employee with a client. There are signs that say quiet zone and even the employee is being loud back there?!! Take your client to the sitting area to converse and laugh.... that is not fair to the people that are in the back paying for a service. I normally go to Ross Bridge Spa Resort and I am trying to give this place a chance because its closer to where i live, they are reasonable priced, and a little cheaper than Ross Bridge. It seems like this spa is more for day parties or wedding parties versus a place to get some peace and quiet/ or some "you time". I will try to come back and visit one more time next month. I am told to come on a Monday or Tuesday in the evening or morning. They really need to do something about the noise. Insulate the walls or something. Read Less

This was one of the beat places I've ever been. But, recently I called and inquired about them being on Groupon. The lady assured me they were on Groupon and if I saw something I liked, just screenshot it and notify the spa, they'd be glad to offer it to me at a Groupon price. Well unfortunately, I couldn't find them on Groupon. Was very disappointed! I love their services, just too expensive. I can get a 30-50 dollar massage anywhere. Thanks but no thanks. Read Less

My cousin and I went with my mom to celebrate her 70th birthday in June. We opted to do pedicures and upgraded to the additional reflexology massage. Not only did they start late, but they gave me the wrong pedicure. I specifically requested the peppermint pedicure and was given the chocolate. Don't waste your money on the reflexology treatment. The therapists have obviously not been trained in reflexology. Not only was the treatment inadequate, it definitely wasn't fifteen minutes, even with the late start. Go elsewhere. Read Less

I have never been more disgusted with a business. I spoke to a very pleasant girl on the phone at Santa Fe Day Spa the other day. I was not sure how the process worked and I wanted to plan something special for my wife. This girl gave me all the info and I told her I would call back to make my wife's appointment. So today I called and a very rude woman Answered the phone and when I asked for the Pleasant girl who helped me before , she was very rude and told me this was a business like I was making a personal call to this girl. First of all I know it's a business second I was about to buy a big Spa package for my wife the top of the line package. But your company must not like money it's obvious you all don't want my business. Thanks for saving me the money. Read Less

Went for a couple's massage and really enjoyed it. Laura and Cathy were wonderful and tailored our massages to what we wanted. I left off one star because the hot tub had a strange ring around it. Otherwise it was very enjoyable. Read Less

This  Spa was outstanding!!! From the greeting  right down to the very end. My massage therapist was the best I've had in years. My facial therapist was extremely informative and just a plain ole sweetheart. The entire experience was amazing! I will definitely become a repeat customer. Read Less

I've been a patron of Santa Fe Day Spa for the better part of 10 years, including using their services for my wedding hair, nails, and makeup. I have always enjoyed it and been pleased with my results, and lately I've been seeing Nicole Jones for my hair. I change my hair color often, and she is always able to pull off even the most dramatic changes beautifully. She has even saved my husband from a less-than-perfect haircut he received earlier that day from another place!Nicole makes you feel right at home, really listens to what you want,  and won't ever let you leave dissatisfied!  I highly recommend both Santa Fe Day Spa and Nicole for hair care in the Birmingham area. Read Less

Loved getting to spend some time at the day spa on my vacation last week! I had a Swedish massage from Robbie (female masseuse) who did a great job. I have only been here a few times but his was the first time I came early and remembered to enjoy the locker room. It's called a locker room but there is a nice hot tub in there, steam room, and showers you can use before your appointment. I got there an hour early and relaxed with a book so I was chilled out by the time my message came and really enjoyed it! My only complaint was that during my massage I could hear other spa employees talking and laughing outside my door. I thought that was pretty odd since there are quiet signs throughout the place. My masseuse turned up the music to drown them out though. Already planning my next trip! Read Less

For the price, I could have gotten better service elsewhere. They lost my appointment (even though I called twice to confirm it). I had informed them of my hair needs (i have really thick, really dark curly hair). They were able to "work me in" with a new hair stylist. I told her what I wanted (white highlights on my already dark hair) and showed her pictures of the hairstyle I had chosen. The stylist put the foils on my hair in the usual fashion, then set her phone alarm for 10 minutes while pacing back and forth opening the foils to check my hair. After 30 minutes of opening and closing the foils, she removed them. Although my hair was clearly orange all over, she rolled with it. Then, she cut my hair into a graduated bob whilst "thinning" the top of my hair. She also gave me bangs, although I strictly said "no bangs". I have naturally curly hair and now have Leeloo Dallas orange hair with an awkward curly bob cut and bangs. I will be paying the box dye a visit once the moisture returns to my hair :( The mimosas were nice though Read Less

When I moved back to the Birmingham area about 7 months ago, it took me a while to find a good place to get my hair done. After some mishaps, I decided to go to Santa Fe Day Spa, which is over an hour from where I live. I used to go there several years ago when I lived in Birmingham and always had a great experience...and I was not disappointed! I have been to Nicole 3 times now, and the experience is well worth the drive and the money. She always does a great job and genuinely cares about both my satisfaction and the health of my hair. It's so nice to have found a stylist I can trust! Read Less

Don't ever try to book any services based off their specials listed on their website! This is the second time I am trying to arrange an appointment, and when I called to get a deal listed on their site, they said those deals no longer existed and tried to sell me a current one, which of course was more expensive. When I went before, the actual service was fine, but trying to get any sort of deal seems to always be a nightmare. Seems they could be more administratively savvy. Read Less

My friend and I had the couple's package that included a massage, facial and pedicure. The changing room was very nice and clean. The water was a perfect temp in the hot tub. After a glass of wine and a mimosa we had an excellent massage and facial. We then ate lunch. I had a chicken salad sandwich and fruit. Way better than I expected...it was delicious! The ladies that did our pedicure were great, but it wasn't the best pedicure I've had. All and all it was a wonderful day relaxing. I would definitely go back for a massage and facial! I recommend it! Read Less

Best pedicure I've ever had. So sad India has left, but they are all wonderful and meticulous in their craft. Complete with two mimosas, I was a happy camper! It gets busy, so make a reservation in advance. They also have an expert beautician who gives one heck of a wax! The massages are great and I love dipping into to hot tub after a treatment. Overall, 5 stars! Read Less

Hmmm...chocolate covered strawberries at the mimosa bar. They were wonderful! My pedicure was great and the experience was very relaxing. One star off due to employees trash talking co workers loudly in the salon. Not very mature. Read Less

My boyfriend made a surprise reservation for me to receive a $95 deep tissue massage.  After making the reservation online he never received a confirmation email or phone call as the website said he would.  He called a couple days later to confirm and to ask about adding services. He was told I could add a manicure and/ or pedicure while I was there but would not be charged if I decided I did not want those that day.  On the day I was scheduled to go I had to work and was not able to cancel 24 hours in advance. We knew he would still be charged $95 for the massage reservation but it was unavoidable. The following Monday he was charged $505!!!!!  When he called the receptionist was very rude and said he had  made reservations for all kinds of services he hadn't. When he asked why he never received and email for these reservations she had to answer. She would not let him speak to manager, Donna. She said his only option was for me to come have $505 worth of services. Horrible business practices, dishonest and unprofessional staff, fraudulent business practices. They must be desperate for the money. BEWARE!!!!! Read Less

On Christmas Eve my Fiancé and I decided to go and get a couples massage. We looked at Ross bridge and Santa Fe, we decided to go to Santa Fe to save an extra 30$. Turned out to be the wrong place to save money. Our therapists were amateurs, when I asked for more pressure, the therapist pitched a upgrade. As if she needed to be charge me for a little more pressure. The facility is mediocre at best, the staff was friendly but not accommodating. The locker rooms were trash, the steam room does not work and the hot tub blew out cold water. The price was entirely too expensive, but I would be glad to pay it for an actual spa. The moral of the story is don't waste money on this place, spend an extra 30$ and head over to Ross bridge. Read Less

Overall it was way more of a headache than a relaxing afternoon at the spa for my 36 weeks pregnant wife. She got there 15 minutes before her appointment (as requested) and got checked in. They told her to wait over in the seating area until someone came to get her. The appointment was at 1 pm for a 50 minute maternity massage but the massage therapist didn't come and get her until 1:15. When they got back to the room, she asked if my wife needed to use the restroom before they got started. Since no one had suggested this earlier or pointed out the locker room tucked away at the end of a hallway, she said yes and quickly used the restroom before changing in the massage room. By the time the massage finally started it was after 1:20 pm. The massage was over and the therapist was out of the room in time for my wife to check her phone and see the time was 1:49 pm. My wife was shocked, thinking there had to be some mix up and her appointment somehow must have been changed to a 30 minute massage. The therapist never once asked if there were any specific areas my wife wanted her to focus on or how the pressure was--it was basically a 25 minute moisturizing session. Unsure of whether this was possibly precaution and the norm for maternity massages, she asked a few other coworkers who were there the same day and heard similar complaints. Upon questioning the front desk about the brevity of the massage, they said they would talk to the manager and therapist. They came back saying the therapist claimed the late start was due to my wife having to use the restroom. While it was true, she did use the restroom, that didn't account for the late start. After talking to the manager again, a $10 credit was "awarded" to my wife. That's pretty laughable considering the $95 price tag for a 50 minute massage that only lasted 25 minutes.My wife called the spa so she could speak to the manager herself (not sure why this couldn't happen in person at the spa). The manager (Diane) was very sympathetic and said she wanted to make things right so she would check the security footage to confirm the late start and early finish. Once confirmed, Diane put a credit on my wife's account for another 25 minute massage to complete the time she was shorted. While that's a nice gesture, I think anyone who has had a massage before would agree that two, separate 25 minute sessions may equal 50 minutes TIME but do not add up to equal the experience and relaxation of one, solid 50 minute session. Driving to the spa for a 25 minute massage session is honestly not worth the hassle, especially at this point in the pregnancy and maybe even more so once the baby is here with having to coordinate baby sitter, etc.This experience solidifies that it really is worth the $20-30 extra for Ross Bridge, where they allow you to use all amenities (locker room, steam room, pool) regardless of the number of services or amount you're spending with them that given day. (Santa Fe said they reserve the extra amenities for clients who are doing larger/more expensive package deals) Read Less