Very upset we are here right now for our Anniversary trip and have been nothing but disappointed. 1st we get here and they tell us they are having construction above our room that of course no one said a word about this when we made our reservation. We can barely get a signal on either of our phones in our room which by the way is through 2 different providers. I almost had to pay to use their phone to check on our children but I was determined I was not so I walked around th...e room till finally I found a spot right in front of the window where I could kind of here my children. 1st time away from them and we aren't even going to be able to sleep as long as we want because of construction. If we would have known that we would have stayed in Biloxi where we went last night but instead chose to drive here and stay because it looked nicer...smh. Then we go to watch a movie at the theater here. A movie I've been so excited to watch and specifically waited to watch until we got here and in the middle of the movie the screen goes blank but it's ok because we could hear it (NOT) ughhh so we walk out to let someone know and guess what!!!! No one absolutely no one was there. Everyone including the manager left. Talk about pissed off and disappointed. Oh yea and btw it wasn't just our movie it was all of them. They said it was from a power surge which whatever I know they can't control that but what they can control is the employees being there to deal with the situation! What if something bad had happened in that movie theater. No one and I mean no one would have known. It took us 10 to 15 minutes just to find a security guard who then had to go search for a manager. Im glad the security guard was around and tried to be helpful but offering to give us the money we paid for the movie tomorrow does not in anyway make up for me feeling unsafe. This was not what I hoped for. This really sucks and I don't think we will ever come back. Looks like we are just going to be hanging out in the room our 2 days. Really don't want to give them anymore of our money by doing anything else here See more Read Less

I ordered Room service and wanted to get a comp...the lady never told me the total on the phone so I go downstairs to get a total so that I could get a comp...how about the lady at the desk says my order has not been put in yet and I am still standing here likev15 minutes just waiting on a total...that is ridiculous and does not make any sense at the Grill...come on get it together...doesn't take 45 minutes to cook it either. Read Less

I was very disappointed in the buffet. They lowered the prices, yes, but the all you can eat crab legs are no longer all you eat. You now have to pay per pound not knowing how many pounds you may eat. Also, I was expecting pasta but no pasta. They had crawfish advertised, but no crawfish. Very disappointed. Read Less

Just stayed two nights at the hotel. It is clean and super nice rooms. The people are fantastic. I happened to tell the young woman that took my reservation that I had just completed a year of chemo and wanted to get away. When I arrived there and checked into my room there were 5 big colorful balloons waiting for me. It made such a happy beginning to my trip. Everyone that works there had a smile and a hello for me. You can't go wrong staying at this hotel and the casino was fun too! Read Less

Absolutely horrible experiences here. The last time we came, the man working the new card window was incredibly rude to us. We gave it another chance today. On the Wolf Run, the blue wolves fly by you on the first column immediately and they never land on it again. They have four of these games and all four games did the same thing each spin. My husband and I never got anything going on any game that we played nor did the people that we talked to that sat around us. It's not... that we don't ever lose and we're sore losers, but it was quite clear that the games were rigged so that the winning combinations flew by immediately and then would never stop again. Sure, there are few people that win, they have to have some winners. It is quite clear, though, that they don't have the regulations that other casinos do because they are on an Indian Reservation. Totally would not recommend this establishment. I've heard it from other people, but it was closer than Biloxi so we came. Never again. See more Read Less

I have been a FANTASY ( black card) player for a few years now, and I have yet to see the rewards where it’s worth maintaining this status! I know you have to spend hundreds of thousands to maintain this status, so you would at least get a priority line of some sort. That’s not the case! The priority line is for 3 card levels when you check in- you wait forever if Ms Ruth isn’t there to check you in on the side. Then if you have to go to player services because Jason or Bria...n is on their break in the high limit room— you can forget about that priority line, they always have a closed sign on the priority line. Honestly it’s just poor managing of your guests who truly spend the money. I have been every weekend for the past few months, but this weekend I’m taking my money to Biloxi - even when I’m losing money , I feel appreciated there. I’m not wanting anything for free, but if maintaining my black card status isn’t worthy of a skip the long line pass, then my money will be spent elsewhere! ******if I’m waiting in your long lines, that’s less money I’m putting in your machines- think about it! See more Read Less

We’re totally disappointed that the AUCE crab legs is no longer happening . U now have to pay extra to have crab legs on Friday and Saturday night . We have went for years and the price is still 24.00$ to eat its ridiculous to charge that much and not have crab legs as well . We won’t be back to eat or gamble they really need to reconsider bringing them back . The business will hurt over this . We’re so disappointed !!! Read Less

I travel in between the coast and Birmingham regularly, Ive stopped in a couple of times to eat and play. I enjoy the seafood buffet but think its a little expensive if you are spending/donating in the casino. The liquor selection is a joke, straight well and the drinks are small take 10 minutes to get to you plus a extra 20 minutes in between drinks. Seriously 30 minutes for a $3-$4 drink. Overall I like windcreek but I would think the players should get more kickbacks. I give you a c+. #WineMeDineMeWindCreek #IWillBeBack Read Less

Slot machines were the tightest machines that I have ever played. Never saw anybody winning or could hear anybody cheering about hitting a jackpot. However, the hotel room was excellent and very comfortable! Also, the food at the buffet was fantastic! We will drive an extra hour to Biloxi for regulated gaming were the payback percentages are at least fair. I agree with all the bad reviews on AmericanCasinoGuide dot com concerning the slot machines. We will not be coming back. Read Less

I have been to the Spa a few times and its different every time. I actually had a someone fall asleep while massaging me, I also had one that kept stopping to text on her phone. I should have reported them when I had the chance, but I hope they are gone. I had facial for the first time and it was awesome. Read Less