I would love to write a glowing review of Escape Nails & Beauty because I like to support local small businesses where I can, unfortunately the only thing I can give them 5 stars for is aggressive rude and unethical behaviour. I was given a treatment voucher by my friend for a birthday present in April and as I saw there was no expiry date I decided to keep it for the party season. As it turned out I gave it to my visiting daughter-in-law to use as she was attending a function in Manchester with my son. She returned with the voucher saying it had expired and they expired after 6 months. I looked again at the voucher and saw there was no expiry mentioned and no website address printed on the gift card so I emailed, asking for an explanation. No reply to the email so I phoned and explained the situation. The woman, who I presume is the manager/owner was exceptionally rude and just shouted the fact that they expire after six months over the top of everything I tried to say. She then put the phone down on me, like a petulant teenager confronted with having their their hands in their mother's purse. She may or may not do great nails but her determination to steal my gift suggests business may not be booming. It would be easy to print "Valid for 6 months" on the gift card but then all the recipients of these gifts would turn up within the time frame for their treatments and my friend and other peoples friends and family would no longer be gifting the salon instead of the intended recipient. I would like to point out that the gifts are for a sum of money not a specific treatment so inflation doesn't enter into it from the salon's point of view. It is only the recipient of the gift who would lose out if prices went up.Read Less

I have been a client at Escape Nails & Beauty for the past 9 years and are always very polite i have also been given great service by the girls and left with fantastic nails i would recommend to anyone. i would definatley say the best salon in york by far!!!! thanks girls keep up the great work looking forward to getting my nails done again :) Read Less

I went with a few friends and we had a gelish manicure for a friend's wedding and it chipped within 12 hours. Knowing I wasn't going to be near York again as we had just been passing through, I tried a local salon to get it fixed, but they couldn't match the colour so I had to stay with progressively chipping nails. I contacted the salon by email the day after the wedding but got no response. When I called to follow up on my email I was met with aggression and blame and was told it was "unacceptable" to call a week later about the issue. Despite explaining that I would have called but their website said they were closed so I emailed and subsequently pointing out that they had then ignored this email, the staff continued to say that I was in the wrong and there was nothing they were prepared to do. I have never received such terrible customer service or spoken to someone so unwilling to make an effort to deal rationally with a customer about an issue. Having spent over £130 between us in this salon, "disappointed" and "bad service" don't event begin to cover my experience. Read Less