After reading all the fabulous reviews about Mooeys, I just had to book and give them a try. Going on holiday at the end of August, I wanted a shellac manicure and pedicure so I was holiday ready! I'v... Read More
After reading all the fabulous reviews about Mooeys, I just had to book and give them a try. Going on holiday at the end of August, I wanted a shellac manicure and pedicure so I was holiday ready! I've recently taken my acrylics off (after 4 years), so my nails aren't in the best condition. After reading the reviews, I presumed a place like this would be pretty busy around summer time, so I decided to be super organised and book early. Considering I am going away end of this ...month, I booked on the 1st July, so a month and a half in advance. On the day of my appointment, I had a phone call from Mooeys. They explained that the lady who was going to do my nails had called in sick, so they had to cancel my appointment. I completely understand there is nothing that they could do and obviously they had been left in a horrible situation. However, considering I had booked a month and a half in advance and was going to be spending Β£65 in there, they completely dismissed this. I asked if there was anything they could do for me, bearing in mind I was going on holiday in 2 days, being the weekend and summer most other salons would be fully booked. The lady was adamant in saying they were fully booked and there was absolutely nothing they could do, along with this a very half hearted apology and complete dis-regard towards me. Like I said, I understand they are fully booked and now short staffed.. but a sincere apology and an offer of a discount voucher for my next visit wouldn't have gone a miss. Extremely disappointed and afraid to say I won't be looking to re-book here anytime soon after how I was poorly treated, which is real shame. See more Read Less