Would have given this place NO STARS but it wouldn't let me write a review!! My daughter is....was....excited to be going on holiday abroad tomorrow.....but after returning from this nail bar in tears... Read More
Would have given this place NO STARS but it wouldn't let me write a review!! My daughter is....was....excited to be going on holiday abroad tomorrow.....but after returning from this nail bar in tears from the way the disgusting, rude staff treated her, has lost her excitement for her holidays now 😥
Her regular nail bar, Nail Fantasy, was closed so she had to find somewhere today, hence finding Pinkies was a solution. After waiting 45 minutes, she asked for infills for her nails, mend a broken nail and then paint them. On noticing a few of her acrylics were also loose, the technician hooked her nail under and ripped them off, causing my daughter to wince in pain 😡 Cruel and rude are an understatement, but to add insult to injury, two 'regular female customers' had come in and were being very intimidating.
No, my daughter isn't a schoolgirl being bullied, but a 23 yr old, professional dancer with a degree who cares about her appearance.
It took just 25 minutes to complete the in- fills, filing, painting, bit of glitter and drying !! No time or patience was taken. No pride in their work or customer service was given 😡 Too embarrassed and upset to ask for a refund, she left in tears 😥 How, in this day and age of uncertainty with the economic market, can the owner of a business, be so flippant and rude to a customer. Maybe they didn't like the fact that my daughter usually goes elsewhere, but surely you would go out of your way to provide the best service to encourage customers to return to them.
Wouldn't ever recommend this nail bar to anyone. Read Less