Enquired about a skin treatment for an embarrassing problem and receptionist just laughed.
Tracey Tallett
9 Jun 2018
REPORT
I had a procedure by John, which needed a second one? John sssured me it would work, however it didnt!! I payed alot of money and had a very uncomfortable conversation to get some cash back? He did no... Read More
I had a procedure by John, which needed a second one? John sssured me it would work, however it didnt!! I payed alot of money and had a very uncomfortable conversation to get some cash back? He did not believe the customer is right and made the situation feel awkward!! He could of handled this in a customer friendly professional manner! but he didnt! He did not make me feel at ease with discussing the issue?
I felt happier talking to the beautician Emily. I suggest John goes on a training course, speacking appriopriately, customer service, how to deal with complaints!!!
Its not all about just taking customers money John with no results! Read Less
Michelle Guerriero
28 Nov 2017
REPORT
I had £400 worth of fillers in my forehead as I wanted a more smooth appearance on my frown line's, after a consultation I was assured this would be an effective method. After it was administered ther... Read More
I had £400 worth of fillers in my forehead as I wanted a more smooth appearance on my frown line's, after a consultation I was assured this would be an effective method. After it was administered there was no difference, I was informed that I may need botox on top of already having the fillers. This is something I really didn't want to hear as I'd already parted with a lot of money and botox was going to cost a lot more extra, two years previously I'd had botox at Seraphim with horrible side effects so this wasn't an option. I came back to Seraphim a few days later as my forehead was very bruised and had a lumpy appearance, I politely informed her I was very unhappy of the treatment I'd been given yet all she could go on about was botox despite me not wanting it. I eventually decided that maybe botox was the way forward and asked could I have the botox at a reduced rate as I wasn't happy parting with any more money. She refused and seemed very disinterested about my concerns. All she was interested in was taking more of my money. Now 10 days on my forehead is still bruised and still lumpy and there is no difference in my lines. I wouldn't recommend going to Seraphim Aesthetics to anyone, stay well clear all they care about is taking your money, they don't care about customer satisfaction or after care. Read Less
Anna Morgan
21 Jul 2017
REPORT
Good Job Alex Thankyou... so pleased with the result of my skin x
Elizabeth John
5 Jul 2017
REPORT
I was visiting Wales from the U.S and was lucky to be treated to a facial with the Alumiers line of cosmetics and my first day back at work was full of compliments for my skin!! Beautiful skin tone, d... Read More
I was visiting Wales from the U.S and was lucky to be treated to a facial with the Alumiers line of cosmetics and my first day back at work was full of compliments for my skin!! Beautiful skin tone, dewy skin and looking younger were some of the compliments I received . Thank you Seraphim and Alex for the great work. Wishing you all the success for the future!! Read Less
Alley Jacobs
4 Jul 2017
REPORT
Friendly professional service from the lovely Alex, pleasantly surprised to find everything you would expect from a traditional beauty salon (nails brows,wax etc) as well as the higher end therapies (... Read More
Friendly professional service from the lovely Alex, pleasantly surprised to find everything you would expect from a traditional beauty salon (nails brows,wax etc) as well as the higher end therapies (fillers, botox etc) A 1 xx Read Less
Lydia Roberts
21 Mar 2017
REPORT
I had the crystal clear microdermabrasion today with Alex. I felt so relaxed during and it left my skin feeling smooth and looking fresh Alex was very professional. Deffinately reccomend
Cheryl Gelona
9 Mar 2017
REPORT
I had the hot stone massage today and it was so relaxing I feel asleep , my back feels so much better. Brilliant service and so welcoming , I will definitely be rebooking for another massage :)
Rachel Jenkins
9 Dec 2016
REPORT
I just wanted to thank you and share my appreciation publicly to the entire team at Seraphim, who during 2016 painstakingly have helped to get a hair problem under control that had been a cause of fru... Read More
I just wanted to thank you and share my appreciation publicly to the entire team at Seraphim, who during 2016 painstakingly have helped to get a hair problem under control that had been a cause of frustration for many years.Read Less
Catherine Denham
13 Oct 2016
REPORT
I've had 3 massages at Seraphim Aesthetics , couldn't be more pleased . There's a very friendly atmosphere the minute you walk through the door . Salastina's massage is second to none . She's also ver... Read More
I've had 3 massages at Seraphim Aesthetics , couldn't be more pleased . There's a very friendly atmosphere the minute you walk through the door . Salastina's massage is second to none . She's also very friendly and bubbly, puts you at ease from the start 😀. Read Less
Tamsin Mathias
20 Aug 2016
REPORT
I won a pedicure through #winitwednesday and it was beautiful! Very friendly, calm atmosphere, and I came out feeling refreshed with beautiful looking toes!
The time absolutely flew by and I loved it... Read More
I won a pedicure through #winitwednesday and it was beautiful! Very friendly, calm atmosphere, and I came out feeling refreshed with beautiful looking toes!
The time absolutely flew by and I loved it! I'm very eager to try out more of their treatments - I might book myself a manicure next! Read Less
Hollie Jay Williams
25 Jul 2016
REPORT
I had an amazing set of gels done by the very talented Courtney & I could not recommend any one better! They have lasted beautifully & they are perfect! will definitely return time & time again!
Michelle Ridge
16 Mar 2016
REPORT
I had my make up done on Saturday by Courtney and I was so happy with it. Lovley and relaxing thank you so much. Highly recommended
John Chandy
15 Jan 2016
REPORT
Solutions to almost all problems skin related. Always searching for the latest, most effective treatments. Welcoming environment and the most knowledgeable staff.
Carey Eleanor Edwards
26 Aug 2015
REPORT
I cannot recommend this place enough warm and welcoming staff the lady that massaged me was fantastic so friendly and instantly made me feel welcome thankyou very much for such a wonderful experience ... Read More
I cannot recommend this place enough warm and welcoming staff the lady that massaged me was fantastic so friendly and instantly made me feel welcome thankyou very much for such a wonderful experience I will be back soon Read Less
Kristy Brown
6 Aug 2015
REPORT
Love my weekly Sterex Blend Electrolysis sessions with Salastina - my unwanted hair is finally diminishing and all whilst I have the highly professional treatment from a warm, friendly and always happ... Read More
Love my weekly Sterex Blend Electrolysis sessions with Salastina - my unwanted hair is finally diminishing and all whilst I have the highly professional treatment from a warm, friendly and always happy beautician! Read Less
Enquired about a skin treatment for an embarrassing problem and receptionist just laughed.
Tracey Tallett
9 Jun 2018
REPORT
☆☆☆☆☆
REPORT
I had a procedure by John, which needed a second one? John sssured me it would work, however it didnt!! I payed alot of money and had a very uncomfortable conversation to get some cash back? He did no... Read More
I had a procedure by John, which needed a second one? John sssured me it would work, however it didnt!! I payed alot of money and had a very uncomfortable conversation to get some cash back? He did not believe the customer is right and made the situation feel awkward!! He could of handled this in a customer friendly professional manner! but he didnt! He did not make me feel at ease with discussing the issue?
I felt happier talking to the beautician Emily. I suggest John goes on a training course, speacking appriopriately, customer service, how to deal with complaints!!!
Its not all about just taking customers money John with no results! Read Less
Michelle Guerriero
28 Nov 2017
REPORT
☆☆☆☆☆
REPORT
I had £400 worth of fillers in my forehead as I wanted a more smooth appearance on my frown line's, after a consultation I was assured this would be an effective method. After it was administered ther... Read More
I had £400 worth of fillers in my forehead as I wanted a more smooth appearance on my frown line's, after a consultation I was assured this would be an effective method. After it was administered there was no difference, I was informed that I may need botox on top of already having the fillers. This is something I really didn't want to hear as I'd already parted with a lot of money and botox was going to cost a lot more extra, two years previously I'd had botox at Seraphim with horrible side effects so this wasn't an option. I came back to Seraphim a few days later as my forehead was very bruised and had a lumpy appearance, I politely informed her I was very unhappy of the treatment I'd been given yet all she could go on about was botox despite me not wanting it. I eventually decided that maybe botox was the way forward and asked could I have the botox at a reduced rate as I wasn't happy parting with any more money. She refused and seemed very disinterested about my concerns. All she was interested in was taking more of my money. Now 10 days on my forehead is still bruised and still lumpy and there is no difference in my lines. I wouldn't recommend going to Seraphim Aesthetics to anyone, stay well clear all they care about is taking your money, they don't care about customer satisfaction or after care. Read Less
Anna Morgan
21 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Good Job Alex Thankyou... so pleased with the result of my skin x
Elizabeth John
5 Jul 2017
REPORT
☆☆☆☆☆
REPORT
I was visiting Wales from the U.S and was lucky to be treated to a facial with the Alumiers line of cosmetics and my first day back at work was full of compliments for my skin!! Beautiful skin tone, d... Read More
I was visiting Wales from the U.S and was lucky to be treated to a facial with the Alumiers line of cosmetics and my first day back at work was full of compliments for my skin!! Beautiful skin tone, dewy skin and looking younger were some of the compliments I received . Thank you Seraphim and Alex for the great work. Wishing you all the success for the future!! Read Less
Alley Jacobs
4 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Friendly professional service from the lovely Alex, pleasantly surprised to find everything you would expect from a traditional beauty salon (nails brows,wax etc) as well as the higher end therapies (... Read More
Friendly professional service from the lovely Alex, pleasantly surprised to find everything you would expect from a traditional beauty salon (nails brows,wax etc) as well as the higher end therapies (fillers, botox etc) A 1 xx Read Less
Lydia Roberts
21 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I had the crystal clear microdermabrasion today with Alex. I felt so relaxed during and it left my skin feeling smooth and looking fresh Alex was very professional. Deffinately reccomend
Cheryl Gelona
9 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I had the hot stone massage today and it was so relaxing I feel asleep , my back feels so much better. Brilliant service and so welcoming , I will definitely be rebooking for another massage :)
Rachel Jenkins
9 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I just wanted to thank you and share my appreciation publicly to the entire team at Seraphim, who during 2016 painstakingly have helped to get a hair problem under control that had been a cause of fru... Read More
I just wanted to thank you and share my appreciation publicly to the entire team at Seraphim, who during 2016 painstakingly have helped to get a hair problem under control that had been a cause of frustration for many years.Read Less
Catherine Denham
13 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I've had 3 massages at Seraphim Aesthetics , couldn't be more pleased . There's a very friendly atmosphere the minute you walk through the door . Salastina's massage is second to none . She's also ver... Read More
I've had 3 massages at Seraphim Aesthetics , couldn't be more pleased . There's a very friendly atmosphere the minute you walk through the door . Salastina's massage is second to none . She's also very friendly and bubbly, puts you at ease from the start 😀. Read Less
Tamsin Mathias
20 Aug 2016
REPORT
☆☆☆☆☆
REPORT
I won a pedicure through #winitwednesday and it was beautiful! Very friendly, calm atmosphere, and I came out feeling refreshed with beautiful looking toes!
The time absolutely flew by and I loved it... Read More
I won a pedicure through #winitwednesday and it was beautiful! Very friendly, calm atmosphere, and I came out feeling refreshed with beautiful looking toes!
The time absolutely flew by and I loved it! I'm very eager to try out more of their treatments - I might book myself a manicure next! Read Less
Hollie Jay Williams
25 Jul 2016
REPORT
☆☆☆☆☆
REPORT
I had an amazing set of gels done by the very talented Courtney & I could not recommend any one better! They have lasted beautifully & they are perfect! will definitely return time & time again!
Michelle Ridge
16 Mar 2016
REPORT
☆☆☆☆☆
REPORT
I had my make up done on Saturday by Courtney and I was so happy with it. Lovley and relaxing thank you so much. Highly recommended
John Chandy
15 Jan 2016
REPORT
☆☆☆☆☆
REPORT
Solutions to almost all problems skin related. Always searching for the latest, most effective treatments. Welcoming environment and the most knowledgeable staff.
Carey Eleanor Edwards
26 Aug 2015
REPORT
☆☆☆☆☆
REPORT
I cannot recommend this place enough warm and welcoming staff the lady that massaged me was fantastic so friendly and instantly made me feel welcome thankyou very much for such a wonderful experience ... Read More
I cannot recommend this place enough warm and welcoming staff the lady that massaged me was fantastic so friendly and instantly made me feel welcome thankyou very much for such a wonderful experience I will be back soon Read Less
Kristy Brown
6 Aug 2015
REPORT
☆☆☆☆☆
REPORT
Love my weekly Sterex Blend Electrolysis sessions with Salastina - my unwanted hair is finally diminishing and all whilst I have the highly professional treatment from a warm, friendly and always happ... Read More
Love my weekly Sterex Blend Electrolysis sessions with Salastina - my unwanted hair is finally diminishing and all whilst I have the highly professional treatment from a warm, friendly and always happy beautician! Read Less