Very disappointed in my trip to Beauty Temple tonight.
This was my first time, and as I'm soon to go on holiday, I decided to treat myself to getting my nails done at a more upscale place. It was £2... Read More
Very disappointed in my trip to Beauty Temple tonight.
This was my first time, and as I'm soon to go on holiday, I decided to treat myself to getting my nails done at a more upscale place. It was £22 all together, £2 more than I'd usually pay (or so I thought) to get my gels taken off and new gels on my normal nails.
For starters, I'd booked my appointment for 5:45pm but had to wait 25 minutes. When I asked why it was taking so long, they had my appointment down as 6pm. I distinctly remember telling the lady on the phone that I finished work at 5:30pm and worked just around the corner, so she said they had a space at 5:45pm. This was clearly put into the system wrong and therefore I waited until almost 6:10pm. I was given no apology for this, but the situation was simply brushed off.
I didn't catch the name of the beautician who served me but she was lovely - the only positive aspect of my trip. However, my nails look so messy, it's as if I've sat and done them myself. The colour has spread onto my cuticles and the top of my fingers, and they clearly needed another coat as you can see some of the nails through the colour.
I then went to pay, and was told it'd be £27. They claimed it costs £5 to take gels off. I was completely baffled. Of all the nail bars I've visited over the past five or so years of getting my nails done, I've never known taking gels off to cost £5. It's ridiculous. Some tin foil, cotton wool and bit of nail polish remover apparently costs £5.
I left, still with no apology for my 25 minute wait caused by their booking mistake. Thankfully, they didn't charge me the £5 for the gel take-off as I was never made aware of this extra charge when booking. But that simple wasn't enough to redeem the experience. Read Less