Appalling experience. There are far better salons in Canterbury such as B Salon on Dover Street. Avoid at all costs. I have only been to this place once before for a spray tan. Needed a pedicure and thought I’d try it out. Rang earlier this week to ask the cost and, after a long pause, the girl advise me a pedicure was around £35-38. Came in today for my pedicure. This was my second ever visit. All fine until I got to the till. The girl said, it’s £40 and you have a charge of £15 for a missed appointment, so a total of £55. I asked what the missed appointments was and she said a manicure from September last year. I don’t have manicures and would not book one so was not prepared to pay this random fee, so she got her manager. This is when the issues started. What an unprofessional, immature and unpleasant person. Blonde woman with glasses, in her mid fifties, so you can avoid her. The manager explained the charge and I again explained that this was not me, and was also nearly one year ago. She started pulling faces and being sarcastic. After some discussion she said, ok I’ll just charge you for your pedicure today. She said £45. I said, the girl just said it was £40, and when I phoned last week they said it was £35-38. She said, they’re wrong and that never happened. Continued pulling faces. To get away from this, I paid £45, which is a complete rip off for a very mediocre pedicure. I said very politely to her, I won’t be coming here again. To which she screeched, ‘You’re barred!’. Honestly, over £15 that was your own mistake? Times must be hard! What was a mediocre pedicure became a very nasty experience with this highly unprofessional and unpleasant woman. I can only assume she was a playground bully at school, and this is the behaviour she has continued through her life. If you think mine is an isolated experience or I’m making this up, look at the other poor Google reviews, where this woman has turned really nasty even on her regular customers. Shocking. Avoid this dreadful unprofessional salon at all costs. B Salon in Dover Street is excellent and I would heartily recommend customers go there instead. Read Less

The salon is central to Canterbury, close to a lot of car parks and the inside is insta-worthy. The atmosphere is relaxing, welcoming and like family. There is nothing these ladies won't do to make you feel appreciated. The thoughtfulness and time they put into treatments and customer service is unparalleled. Value for money every time due to their constant desire to be better and attend seminars, workshops and ensure they provide first class services. Love love love. Would never hesitate to recommend my favourite place and my favourite people in Canterbury. Read Less