15 Reviews

Serenity

Hereford, Herefordshire
Reviews
Jasmine Marine DaVeeta Jones
18 Jul 2018
REPORT
When I entered the salon although several persons were at the desk, no one acknowledged my presence. I waited patiently to be acknowledged and helped. There was a rough start however, Cindy did an AMA... Read More
When I entered the salon although several persons were at the desk, no one acknowledged my presence. I waited patiently to be acknowledged and helped. There was a rough start however, Cindy did an AMAZING job with my pedicure. The basin was very cute however, not so friendly for my size 10 feet. Liz did an amazing job on my threading for my eyebrows. I will return for another visit. Read Less
Michelle Kosar
27 May 2018
REPORT
I love this place and have been a loyal customer since they opened. Everyone there is friendly and professional. I have gone lots of places and their mani and pedis last longer than anyone else’s. It ... Read More
I love this place and have been a loyal customer since they opened. Everyone there is friendly and professional. I have gone lots of places and their mani and pedis last longer than anyone else’s. It is always very clean and I’ve never had a bad experience. I recommend this place to all my friends and family. Read Less
Dara Peaks
21 Apr 2018
REPORT
I was in this establishment for five minutes and no one said “hello” or asked “how may I help you”. Finally, after realizing no one was going to assist me because I wasn’t a “regular” nor “famous” (n... Read More
I was in this establishment for five minutes and no one said “hello” or asked “how may I help you”. Finally, after realizing no one was going to assist me because I wasn’t a “regular” nor “famous” (not yet) I finally asked someone for assistance. I ordered the Healing Therapy (most expensive menu item) for my hands and feet. Kathy did a great job on my feet and was very knowledgeable and friendly. The lady that did my hands (which she never told me her name) did not do a ...good job. I felt as though she was in a hurry to get home to her son. I felt she was trying to get into my pockets to see if I would be a “regular” or “passing through”. My Healing Therapy manicure was very rushed. I even asked for a product on my hands and she told me she didn’t have time and should come back Sunday. I’m new to Smyrna but Polished will not be my choice home for my manicures and pedicures. Be careful how you treat ALL people. You never know where blessing come from. PS I still gave a $20 tip of which I hope Kathy was the recipient because if the lady who did my hands received the tip then that would be stealing. See More Read Less
Rebecca Marie Penn
27 Oct 2017
REPORT
Kathy is AWESOME! !! Love the entire staff! ! They always make us feel so welcome. My father in law especially enjoys his mani and pedi!!
Susan Richards
29 Jul 2017
REPORT
I've been coming here for almost 10 years. Love the service and the quality of the products the ladies use in the salon. I always leave feeling pretty, pampered and above all, relaxed...this is not yo... Read More
I've been coming here for almost 10 years. Love the service and the quality of the products the ladies use in the salon. I always leave feeling pretty, pampered and above all, relaxed...this is not your run of the mill nail salon. Read Less
Chisa Johnson
13 May 2017
REPORT
Loved my experience!!! I will definitely come back my technician was Traci. She really made my experience wonderful. If you should come by ask for Traci
Patricia Ann Rech
5 Apr 2017
REPORT
Fantastically clean, good customer service, nice work on my toes. Will never go anywhere else. I have made an appointment before, but last visit I was a walk-in, went right in...it wasn't real busy,... Read More
Fantastically clean, good customer service, nice work on my toes. Will never go anywhere else. I have made an appointment before, but last visit I was a walk-in, went right in...it wasn't real busy, but nonetheless, it's possible if you pick the right time and day, I suppose. Read Less
charlotte mayo-evans
24 Jun 2016
REPORT
Despite not being a regular customer here, they always remember me and look after me so well. Beyond kind and reassuring, a really professional atmosphere and such lovely people work here too. Definit... Read More
Despite not being a regular customer here, they always remember me and look after me so well. Beyond kind and reassuring, a really professional atmosphere and such lovely people work here too. Definitely recommend this salon Read Less
Schonell Burroughs
11 Apr 2016
REPORT
Savonn did a fabulous job on my mani pedi and she has a wonderful personality, my appointment began on time and finished up in the hour. I will definitely return and recommend.
Cheryl Parker
19 Mar 2016
REPORT
Very poor customer service. The hours are clearly posted on the door (10-7pm). I am told at 6:27 pm, "we are closed. We close at 6. Are you sure it says 7 for Saturday?" I said"yes," while pointing at... Read More
Very poor customer service. The hours are clearly posted on the door (10-7pm). I am told at 6:27 pm, "we are closed. We close at 6. Are you sure it says 7 for Saturday?" I said"yes," while pointing at the door. I then said, "I will not be back." Okay was her response. CUSTOMER SERVICE's shift must have ended at 6pm. Read Less
Aisha Harrison
5 Jan 2016
REPORT
My team and I purchased a $50 gift certificate for our manager to get a pedicure for Christmas 2014. Shortly afterward, she had to have surgery on her feet and couldn't render services until her feet... Read More
My team and I purchased a $50 gift certificate for our manager to get a pedicure for Christmas 2014. Shortly afterward, she had to have surgery on her feet and couldn't render services until her feet completely healed. When she was ready, the certificate had already expired. I called to extend the certificate because I thought they would surely understand. To my surprise, they declined the extension...poor customer service, $ 50 lost and no customer satisfaction. Read Less
Laura Jiménez Avilés
21 Mar 2015
REPORT
I ❤️this place! The decoration, NO JETS, super clean, best color options. The staff is super friendly. This is not your regular nail shop, make an appointment. I usually go after work.
Kelsey Danielle
25 Jan 2015
REPORT
I love this place! You will need an appointment as this is not a "walk-in" estblishment. Ask for Christina or Christie, they are the best! I am very particular about my nails and both of them exceed m... Read More
I love this place! You will need an appointment as this is not a "walk-in" estblishment. Ask for Christina or Christie, they are the best! I am very particular about my nails and both of them exceed my expectations every time I visit. Read Less
Kelsey Hendrix
31 May 2014
REPORT
We had made appointments prior to our arrival, and were taken for our mani/pedi's right on time. Great color selection, extremely clean facility, and very nice stylists. I would highly recommend an ap... Read More
We had made appointments prior to our arrival, and were taken for our mani/pedi's right on time. Great color selection, extremely clean facility, and very nice stylists. I would highly recommend an appointment, especially if you are stopping in for eyebrow threading. There were about 6 girls in line for threading on a Saturday morning, and their technician doing the threading was fabulous! Read Less
A Google User
26 May 2011
REPORT
I spoilt my girlfriend to a load of treatments here and she loved it. Very professional and she loved all of her treatments. Would definately recommend it.
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01432 360020
23B Commercial Road
Hereford Herefordshire HR1 2BD
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Serenity

Hereford, Herefordshire
(15)
23B Commercial Road
Hereford Herefordshire HR1 2BD
Jasmine Marine DaVeeta Jones
18 Jul 2018
REPORT
When I entered the salon although several persons were at the desk, no one acknowledged my presence. I waited patiently to be acknowledged and helped. There was a rough start however, Cindy did an AMA... Read More
When I entered the salon although several persons were at the desk, no one acknowledged my presence. I waited patiently to be acknowledged and helped. There was a rough start however, Cindy did an AMAZING job with my pedicure. The basin was very cute however, not so friendly for my size 10 feet. Liz did an amazing job on my threading for my eyebrows. I will return for another visit. Read Less
Michelle Kosar
27 May 2018
REPORT
I love this place and have been a loyal customer since they opened. Everyone there is friendly and professional. I have gone lots of places and their mani and pedis last longer than anyone else’s. It ... Read More
I love this place and have been a loyal customer since they opened. Everyone there is friendly and professional. I have gone lots of places and their mani and pedis last longer than anyone else’s. It is always very clean and I’ve never had a bad experience. I recommend this place to all my friends and family. Read Less
Dara Peaks
21 Apr 2018
REPORT
I was in this establishment for five minutes and no one said “hello” or asked “how may I help you”. Finally, after realizing no one was going to assist me because I wasn’t a “regular” nor “famous” (n... Read More
I was in this establishment for five minutes and no one said “hello” or asked “how may I help you”. Finally, after realizing no one was going to assist me because I wasn’t a “regular” nor “famous” (not yet) I finally asked someone for assistance. I ordered the Healing Therapy (most expensive menu item) for my hands and feet. Kathy did a great job on my feet and was very knowledgeable and friendly. The lady that did my hands (which she never told me her name) did not do a ...good job. I felt as though she was in a hurry to get home to her son. I felt she was trying to get into my pockets to see if I would be a “regular” or “passing through”. My Healing Therapy manicure was very rushed. I even asked for a product on my hands and she told me she didn’t have time and should come back Sunday. I’m new to Smyrna but Polished will not be my choice home for my manicures and pedicures. Be careful how you treat ALL people. You never know where blessing come from. PS I still gave a $20 tip of which I hope Kathy was the recipient because if the lady who did my hands received the tip then that would be stealing. See More Read Less
Rebecca Marie Penn
27 Oct 2017
REPORT
Kathy is AWESOME! !! Love the entire staff! ! They always make us feel so welcome. My father in law especially enjoys his mani and pedi!!
Susan Richards
29 Jul 2017
REPORT
I've been coming here for almost 10 years. Love the service and the quality of the products the ladies use in the salon. I always leave feeling pretty, pampered and above all, relaxed...this is not yo... Read More
I've been coming here for almost 10 years. Love the service and the quality of the products the ladies use in the salon. I always leave feeling pretty, pampered and above all, relaxed...this is not your run of the mill nail salon. Read Less
Chisa Johnson
13 May 2017
REPORT
Loved my experience!!! I will definitely come back my technician was Traci. She really made my experience wonderful. If you should come by ask for Traci
Patricia Ann Rech
5 Apr 2017
REPORT
Fantastically clean, good customer service, nice work on my toes. Will never go anywhere else. I have made an appointment before, but last visit I was a walk-in, went right in...it wasn't real busy,... Read More
Fantastically clean, good customer service, nice work on my toes. Will never go anywhere else. I have made an appointment before, but last visit I was a walk-in, went right in...it wasn't real busy, but nonetheless, it's possible if you pick the right time and day, I suppose. Read Less
charlotte mayo-evans
24 Jun 2016
REPORT
Despite not being a regular customer here, they always remember me and look after me so well. Beyond kind and reassuring, a really professional atmosphere and such lovely people work here too. Definit... Read More
Despite not being a regular customer here, they always remember me and look after me so well. Beyond kind and reassuring, a really professional atmosphere and such lovely people work here too. Definitely recommend this salon Read Less
Schonell Burroughs
11 Apr 2016
REPORT
Savonn did a fabulous job on my mani pedi and she has a wonderful personality, my appointment began on time and finished up in the hour. I will definitely return and recommend.
Cheryl Parker
19 Mar 2016
REPORT
Very poor customer service. The hours are clearly posted on the door (10-7pm). I am told at 6:27 pm, "we are closed. We close at 6. Are you sure it says 7 for Saturday?" I said"yes," while pointing at... Read More
Very poor customer service. The hours are clearly posted on the door (10-7pm). I am told at 6:27 pm, "we are closed. We close at 6. Are you sure it says 7 for Saturday?" I said"yes," while pointing at the door. I then said, "I will not be back." Okay was her response. CUSTOMER SERVICE's shift must have ended at 6pm. Read Less
Aisha Harrison
5 Jan 2016
��
REPORT
My team and I purchased a $50 gift certificate for our manager to get a pedicure for Christmas 2014. Shortly afterward, she had to have surgery on her feet and couldn't render services until her feet... Read More
My team and I purchased a $50 gift certificate for our manager to get a pedicure for Christmas 2014. Shortly afterward, she had to have surgery on her feet and couldn't render services until her feet completely healed. When she was ready, the certificate had already expired. I called to extend the certificate because I thought they would surely understand. To my surprise, they declined the extension...poor customer service, $ 50 lost and no customer satisfaction. Read Less
Laura Jiménez Avilés
21 Mar 2015
REPORT
I ❤️this place! The decoration, NO JETS, super clean, best color options. The staff is super friendly. This is not your regular nail shop, make an appointment. I usually go after work.
Kelsey Danielle
25 Jan 2015
REPORT
I love this place! You will need an appointment as this is not a "walk-in" estblishment. Ask for Christina or Christie, they are the best! I am very particular about my nails and both of them exceed m... Read More
I love this place! You will need an appointment as this is not a "walk-in" estblishment. Ask for Christina or Christie, they are the best! I am very particular about my nails and both of them exceed my expectations every time I visit. Read Less
Kelsey Hendrix
31 May 2014
REPORT
We had made appointments prior to our arrival, and were taken for our mani/pedi's right on time. Great color selection, extremely clean facility, and very nice stylists. I would highly recommend an ap... Read More
We had made appointments prior to our arrival, and were taken for our mani/pedi's right on time. Great color selection, extremely clean facility, and very nice stylists. I would highly recommend an appointment, especially if you are stopping in for eyebrow threading. There were about 6 girls in line for threading on a Saturday morning, and their technician doing the threading was fabulous! Read Less
A Google User
26 May 2011
REPORT
I spoilt my girlfriend to a load of treatments here and she loved it. Very professional and she loved all of her treatments. Would definately recommend it.
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know