Went today , took a lot of time over a perfect acrylic set of nails very happy. I will be back. Lovely calm atmosphere lovely people
Danielle
7 Oct 2020
REPORT
AWFUL. DO NOT GO HERE!!
so I went in asking for a simple pink and white lined design. I confirmed with them both they were able to do this they said yes.
The man did my nails ( infills from somewhere... Read More
AWFUL. DO NOT GO HERE!!
so I went in asking for a simple pink and white lined design. I confirmed with them both they were able to do this they said yes.
The man did my nails ( infills from somewhere else), he didn’t cut my cuticles, didn’t wash his hands, didn’t ask me to wash mine either which to me is strange as my usual salon does all of the above. She does not wear a mask at all. He painted my hands in shellac which I did not ask for and they did not tell me they were using until it was time to pay!, it was the wrong pink. I made a point of saying it isn’t really the same pink as the photo. He just ignored me and carried on. He could tell I was not happy with them. However I am usually a person who will just pay and never return but, I left after being charged £30 and called them to say I wanted a refund as the work was just not what I asked for. I asked for square he did them with oval edges, the pink was wrong, the white line design was wonky uneven and nothing like the photo. ( wish I could upload all the pics so could see what I mean and how awful it was). She said no come back and I will fix it. I got there and stated that I just wanted simple french white tips. She was clearly agitated by me not being happy and was deliberately filing my skin leaving visible scratches all over them. The white tips as you can see are visibly LUMPY, uneven, thick And just NOT good enough. However I just wanted to go home as I had an hours journey to get back. I called them today ( next day) and stated I want a full refund. She shouted over me constantly refusing to give me any money. She offered me £5 or free toe nails. I stated I did not want to use their services again and as a consumer the service was not ok and I have a right to a refund. I turned up there and she handed me £10. I stated that I wasn’t being rude but I want atleast 50% of my money back, I pulled up the videos and photos of the work she had done and asked her if she genuinely thought it was fine. She went to go get the £5 out the till and as she did this her husband decided to get up from doing another customers nails, PULLED HIS MASK DOWN SHOUTING AND POINTING IN MY FACE!! telling me I said it was ok, I stated yes because I did not want to make him or his wife feel bad about the awful jobs they had done but that I feel I work hard for my money in the NHS, I went home feeling awful and I now have to pay double to get them fixed, again he carried on shouting in my face with no mask on and pointing in my face telling me to get out the shop and never come back. Only stopped because I stated if he didn’t I would call the police. Kindly advised them they have NO WORRIES of me coming back whatsoever!! Put the photos on my social media’s and was flooded with messages of these two shouting at customers that aren’t happy, making people’s skin bleed, etc etc. I have no idea how amazing businesses are going under but theyre still going! DO NOT EVER STEP FOOT IN THIS SALON!! Disgusting. Never ever experienced something like this in my life and pray I never do again! Read Less
Leyla
22 Jul 2020
REPORT
I went here for a basic manicure and the job was not done properly. When she was cleaning my nails, there were still dirty and when she filed them it was still edgy and rough. The customer service was... Read More
I went here for a basic manicure and the job was not done properly. When she was cleaning my nails, there were still dirty and when she filed them it was still edgy and rough. The customer service was not that great when it was payment time, she was just like... £12 please with her hand impatiently waiting. At first, she told me it was £10 so I don't know what was going on then. My mum had to finish my nails off because she didn't do the job properly. The nail varnish seemed to come off after a few scratches... Wouldn't recommend Read Less
Patrycja Demir
2 Jul 2018
REPORT
I went there with my daughter... Poor service and nails done really badly...
kocielada
19 Jun 2018
REPORT
They are nice unless you're not happy with their work , acrylic very thin, shellac all over my cuticle, very poor customer service unfortunately.
Sharon Rogers
30 May 2018
REPORT
Always a great service and nails that last, super efficient generally not having to wait as there is great team work.
Jess Vaughan
10 Mar 2018
REPORT
Been going here for a while now. My nail always last so well. I've tried many places in bournemouth and Poole and this is by far the best! Highly recommended. Thank you !
Katherine Alexander
4 Dec 2017
REPORT
I have been going to Anna’s since they opened two years ago, Ian and Anna are very welcoming and very friendly. I have always had amazing service, they remember my name and everybody I go with they al... Read More
I have been going to Anna’s since they opened two years ago, Ian and Anna are very welcoming and very friendly. I have always had amazing service, they remember my name and everybody I go with they always treat us brilliantly!
If I ever have an issue with my nails I go back and explain this is always rectified quickly! Not all shellac lasts over 3 weeks!! The selection of colours is fab and Ian is a perfectionist when it comes to nails, he understands the shape and everything I want!!
If you don’t want your nails filed with an electric file go to somewhere that doesn’t use them!!
I personally think this nail salon is the best in the area you don’t feel like you’re being pushed around a sweat shop like many others!!!
My friends go here my family go here, I wouldn’t go anywhere else.
Keep up the good work!! Read Less
Candice Lewis
25 Nov 2017
REPORT
Anna is a professional nail stylist and is such a lovely lady and I always walk out with a smile as my nails are gorgeous!! Such a beautiful range of shellac colours. Always makes me ready for my nigh... Read More
Anna is a professional nail stylist and is such a lovely lady and I always walk out with a smile as my nails are gorgeous!! Such a beautiful range of shellac colours. Always makes me ready for my night out with glitter nails and always giving me refreshments while being pampered! Highly recommend would not go anyone where else!! Read Less
Natalie Maybour
10 Nov 2017
REPORT
Absolutely awful experience. Came in for a £30 shellac treatment, my nails were filed terribly as soon as I arrived whilst the lady chatted to the man in their own language constantly making me feel ... Read More
Absolutely awful experience. Came in for a £30 shellac treatment, my nails were filed terribly as soon as I arrived whilst the lady chatted to the man in their own language constantly making me feel very awkward. I asked for a square nail and the lady was filing them in an oval round shape. I had to remind her that I wanted square and she went back over my nails, which we're left in a cross between the two. The shellac treatment was not shellac branded, but some brand I had never heard of. I was rushed through, my cuticles were not treated and my nails look like they have been painted by a three year old. lumpy, uneven polish all over the cuticles and after one day the polish has started to lift and chip. Would be very surprised if the technicians are trained at all. dreadful. Read Less
Chloe Lloyd
10 Oct 2017
REPORT
Worst nails I've ever had done!
This place was empty when I arrived, now I know why! Nails are super thick, the man rushed and barely filed them. I had to shape them myself when I got home as they we... Read More
Worst nails I've ever had done!
This place was empty when I arrived, now I know why! Nails are super thick, the man rushed and barely filed them. I had to shape them myself when I got home as they were so mis shaped. They didn't give me the choice of normal nail polish, I had to pay £25 for infills and gel polish. The lady put the drill under my nails, far too hard, I was bleeding, my skin is now split under my nails and extremely sensitive to touch anything. Nails are not smooth, they are totally awful. I am now needing to go somewhere else and have them put right! I will never return to this place again!! Don't waste your money!! Read Less
Alex Turner
4 Jun 2017
REPORT
lovely quality, best nail salon in poole! fantastic shellac colours to choose from
Sharon Tilley
25 May 2017
REPORT
the best nail salon i have ever been to!!!!! amazing quality shellac on nails and feet that lasted 8 weeks.over 100 shellac colors to choose from. love this place!
lynda Winter
5 Apr 2017
REPORT
Would recommend highly having your nails done at Anna's .Have been going since they opened 2 years ago . Always a great experience , my nails always look amazing and wonderful customer service .Go and... Read More
Would recommend highly having your nails done at Anna's .Have been going since they opened 2 years ago . Always a great experience , my nails always look amazing and wonderful customer service .Go and check Anna's Nail Bar out you will not be disappointed !!!!!! Read Less
Ilona Skladzien
2 Mar 2017
REPORT
Very inpatient staff. Despite that the couple there speaks to each other in their own language, which makes customers feel disrespected and uncomfortable, especially that they do it constantly while ... Read More
Very inpatient staff. Despite that the couple there speaks to each other in their own language, which makes customers feel disrespected and uncomfortable, especially that they do it constantly while serving their clients. Very unpleasant experience. Read Less
Siân Dodds
21 Jun 2016
REPORT
Fantastic best nail salon in Poole. I have pedicure and manicure. Very caring lovely people. So glad I have found you. Highly recommended.
Went today , took a lot of time over a perfect acrylic set of nails very happy. I will be back. Lovely calm atmosphere lovely people
Danielle
7 Oct 2020
REPORT
☆☆☆☆☆
REPORT
AWFUL. DO NOT GO HERE!!
so I went in asking for a simple pink and white lined design. I confirmed with them both they were able to do this they said yes.
The man did my nails ( infills from somewhere... Read More
AWFUL. DO NOT GO HERE!!
so I went in asking for a simple pink and white lined design. I confirmed with them both they were able to do this they said yes.
The man did my nails ( infills from somewhere else), he didn’t cut my cuticles, didn’t wash his hands, didn’t ask me to wash mine either which to me is strange as my usual salon does all of the above. She does not wear a mask at all. He painted my hands in shellac which I did not ask for and they did not tell me they were using until it was time to pay!, it was the wrong pink. I made a point of saying it isn’t really the same pink as the photo. He just ignored me and carried on. He could tell I was not happy with them. However I am usually a person who will just pay and never return but, I left after being charged £30 and called them to say I wanted a refund as the work was just not what I asked for. I asked for square he did them with oval edges, the pink was wrong, the white line design was wonky uneven and nothing like the photo. ( wish I could upload all the pics so could see what I mean and how awful it was). She said no come back and I will fix it. I got there and stated that I just wanted simple french white tips. She was clearly agitated by me not being happy and was deliberately filing my skin leaving visible scratches all over them. The white tips as you can see are visibly LUMPY, uneven, thick And just NOT good enough. However I just wanted to go home as I had an hours journey to get back. I called them today ( next day) and stated I want a full refund. She shouted over me constantly refusing to give me any money. She offered me £5 or free toe nails. I stated I did not want to use their services again and as a consumer the service was not ok and I have a right to a refund. I turned up there and she handed me £10. I stated that I wasn’t being rude but I want atleast 50% of my money back, I pulled up the videos and photos of the work she had done and asked her if she genuinely thought it was fine. She went to go get the £5 out the till and as she did this her husband decided to get up from doing another customers nails, PULLED HIS MASK DOWN SHOUTING AND POINTING IN MY FACE!! telling me I said it was ok, I stated yes because I did not want to make him or his wife feel bad about the awful jobs they had done but that I feel I work hard for my money in the NHS, I went home feeling awful and I now have to pay double to get them fixed, again he carried on shouting in my face with no mask on and pointing in my face telling me to get out the shop and never come back. Only stopped because I stated if he didn’t I would call the police. Kindly advised them they have NO WORRIES of me coming back whatsoever!! Put the photos on my social media’s and was flooded with messages of these two shouting at customers that aren’t happy, making people’s skin bleed, etc etc. I have no idea how amazing businesses are going under but theyre still going! DO NOT EVER STEP FOOT IN THIS SALON!! Disgusting. Never ever experienced something like this in my life and pray I never do again! Read Less
Leyla
22 Jul 2020
REPORT
☆☆☆☆☆
REPORT
I went here for a basic manicure and the job was not done properly. When she was cleaning my nails, there were still dirty and when she filed them it was still edgy and rough. The customer service was... Read More
I went here for a basic manicure and the job was not done properly. When she was cleaning my nails, there were still dirty and when she filed them it was still edgy and rough. The customer service was not that great when it was payment time, she was just like... £12 please with her hand impatiently waiting. At first, she told me it was £10 so I don't know what was going on then. My mum had to finish my nails off because she didn't do the job properly. The nail varnish seemed to come off after a few scratches... Wouldn't recommend Read Less
Patrycja Demir
2 Jul 2018
REPORT
☆☆☆☆☆
REPORT
I went there with my daughter... Poor service and nails done really badly...
kocielada
19 Jun 2018
REPORT
☆☆☆☆☆
REPORT
They are nice unless you're not happy with their work , acrylic very thin, shellac all over my cuticle, very poor customer service unfortunately.
Sharon Rogers
30 May 2018
REPORT
☆☆☆☆☆
REPORT
Always a great service and nails that last, super efficient generally not having to wait as there is great team work.
Jess Vaughan
10 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Been going here for a while now. My nail always last so well. I've tried many places in bournemouth and Poole and this is by far the best! Highly recommended. Thank you !
Katherine Alexander
4 Dec 2017
REPORT
☆☆☆☆☆
REPORT
I have been going to Anna’s since they opened two years ago, Ian and Anna are very welcoming and very friendly. I have always had amazing service, they remember my name and everybody I go with they al... Read More
I have been going to Anna’s since they opened two years ago, Ian and Anna are very welcoming and very friendly. I have always had amazing service, they remember my name and everybody I go with they always treat us brilliantly!
If I ever have an issue with my nails I go back and explain this is always rectified quickly! Not all shellac lasts over 3 weeks!! The selection of colours is fab and Ian is a perfectionist when it comes to nails, he understands the shape and everything I want!!
If you don’t want your nails filed with an electric file go to somewhere that doesn’t use them!!
I personally think this nail salon is the best in the area you don’t feel like you’re being pushed around a sweat shop like many others!!!
My friends go here my family go here, I wouldn’t go anywhere else.
Keep up the good work!! Read Less
Candice Lewis
25 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Anna is a professional nail stylist and is such a lovely lady and I always walk out with a smile as my nails are gorgeous!! Such a beautiful range of shellac colours. Always makes me ready for my nigh... Read More
Anna is a professional nail stylist and is such a lovely lady and I always walk out with a smile as my nails are gorgeous!! Such a beautiful range of shellac colours. Always makes me ready for my night out with glitter nails and always giving me refreshments while being pampered! Highly recommend would not go anyone where else!! Read Less
Natalie Maybour
10 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Absolutely awful experience. Came in for a £30 shellac treatment, my nails were filed terribly as soon as I arrived whilst the lady chatted to the man in their own language constantly making me feel ... Read More
Absolutely awful experience. Came in for a £30 shellac treatment, my nails were filed terribly as soon as I arrived whilst the lady chatted to the man in their own language constantly making me feel very awkward. I asked for a square nail and the lady was filing them in an oval round shape. I had to remind her that I wanted square and she went back over my nails, which we're left in a cross between the two. The shellac treatment was not shellac branded, but some brand I had never heard of. I was rushed through, my cuticles were not treated and my nails look like they have been painted by a three year old. lumpy, uneven polish all over the cuticles and after one day the polish has started to lift and chip. Would be very surprised if the technicians are trained at all. dreadful. Read Less
Chloe Lloyd
10 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Worst nails I've ever had done!
This place was empty when I arrived, now I know why! Nails are super thick, the man rushed and barely filed them. I had to shape them myself when I got home as they we... Read More
Worst nails I've ever had done!
This place was empty when I arrived, now I know why! Nails are super thick, the man rushed and barely filed them. I had to shape them myself when I got home as they were so mis shaped. They didn't give me the choice of normal nail polish, I had to pay £25 for infills and gel polish. The lady put the drill under my nails, far too hard, I was bleeding, my skin is now split under my nails and extremely sensitive to touch anything. Nails are not smooth, they are totally awful. I am now needing to go somewhere else and have them put right! I will never return to this place again!! Don't waste your money!! Read Less
Alex Turner
4 Jun 2017
REPORT
☆☆☆☆☆
REPORT
lovely quality, best nail salon in poole! fantastic shellac colours to choose from
Sharon Tilley
25 May 2017
REPORT
☆☆☆☆☆
REPORT
the best nail salon i have ever been to!!!!! amazing quality shellac on nails and feet that lasted 8 weeks.over 100 shellac colors to choose from. love this place!
lynda Winter
5 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Would recommend highly having your nails done at Anna's .Have been going since they opened 2 years ago . Always a great experience , my nails always look amazing and wonderful customer service .Go and... Read More
Would recommend highly having your nails done at Anna's .Have been going since they opened 2 years ago . Always a great experience , my nails always look amazing and wonderful customer service .Go and check Anna's Nail Bar out you will not be disappointed !!!!!! Read Less
Ilona Skladzien
2 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Very inpatient staff. Despite that the couple there speaks to each other in their own language, which makes customers feel disrespected and uncomfortable, especially that they do it constantly while ... Read More
Very inpatient staff. Despite that the couple there speaks to each other in their own language, which makes customers feel disrespected and uncomfortable, especially that they do it constantly while serving their clients. Very unpleasant experience. Read Less
Siân Dodds
21 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Fantastic best nail salon in Poole. I have pedicure and manicure. Very caring lovely people. So glad I have found you. Highly recommended.