I went in a few weeks ago with a group of girls in a bridal party. Reservations had been made due to the size of our group, but when we arrived the staff acted as if they'd never heard of such a thing... Read More
I went in a few weeks ago with a group of girls in a bridal party. Reservations had been made due to the size of our group, but when we arrived the staff acted as if they'd never heard of such a thing. They rushed around trying to fit us in, completely ignoring one of the brides in our party, and even took a walk-in client in the middle of our party rather than accommodating the bride they ignored. My pedicure was done well enough, but it was rushed and the gentleman was a bi...t rude. When he asked me a question very quietly in a room with 8 other people, tv's, and massage chairs going, I asked him to repeat himself and instead of doing so, he assumed I said, "No" and continued on. I asked him again to repeat himself and he said, "You're not getting nails, only feet." I was there for a mani/pedi. Once I clarified, he said, "Well they look fine." (about my un-manicured and half polished nails) and continued but with a very rushed and annoyed type of attitude. For my manicure, he spend most of the time trying to push the Gel polish on me because it costs extra. I am fully aware that gel polish lasts longer but I change it frequently. I intentionally did not opt for the gel, knowing that the color I had chosen for a wedding would not be the color I wanted a few days later. My manicure was rushed and sloppy, with my nails uneven, the polish applied so thinly that it was transparent and didn't fully cover some of my nails. At this point, I was beyond disappointed and just wanted to pay and get out. The overall consensus of the group afterwards was general disappointment. I appreciate the fact that they ended up staying open later than usual to finish everyone up, but had they been prepared for the group reservation that was made (and confirmed more than once) it wouldn't have been an issue in the first place. Not the way a professional business should conduct themselves. See More Read Less