On February 13th, I brought my 7 year old niece here as a Valentines Day present to her. Her first experience at a nail shop. I called and made my appointment with Lisa explaining to her what I wanted done. When I arrived there I patiently waited 30 minutes past my appointment time while Lisa was busy with another client. Meanwhile, I used the time to help my niece pick out the colors she wanted on her nails. Ken was the nail tech for my niece and began doing her nails. ... He was visibly annoyed to do my niece's nails but I ignored it for the sake of not allowing it to ruin her memory of the first time she got to get her nails done professionally. He didn't even soak her hand nor did he massage them like they normally would with a manicure. It broke my heart when she asked me why she didn't get her hands soaked like mines. When I explained that she wanted the clear glitter polish on top of her main color he very rudely said I will charge double for that, which is unheard of but....I was willing to pay. Money was NOT an issue for me. When Lisa got around to doing my nails I asked If she could do my niece's nails the next time I bring her because I truly wanted her to have the full manicure experience (except the cuticle cutting part) and she did not get that this time even though I called and made an appointment for it. Her response was "I don't do regular manicure/pedicure. In fact, I didn't know you only wanted your real nails with gel polish, I thought you were getting nail extension". When I asked why did she agree to the appointment without asking if I wanted fake nails or not if she knew she "does not do regular nails" (which she clearly can do, but preference not to). I'm a Registered Nurse, so I'm not allowed to have fake nails at work. Both Ken and Lisa totally ruined that experience for me. I tried my best not to show my frustrations because I didnt want to allow it to be ruined for my niece in spite of the horrible, and rude customer service but they totally ruined it for me. They went out of their way to make us feel unwelcomed and they succeeded. When I asked for the owner's information Ken started talking to Lisa in their language. This morning I went to attempt to get contact information for the owner so that I may discuss my concerns. I was informed that Lisa is not only the MANAGER there, she is also the owner's daughter and Ken is her husband. How is it possible that when I usually get my nails done there with Victor I get nothing but excellence, but this time I got the manager/the family who own the place and get treated so horribly?!!!!!! Ken and Lisa, thanks for ruining what should have been a pleasant memory for me. Afficher la suite Read Less

Went in for a fill appointment at 7 with Lisa and was out by 7:30. I'm SO picky and my existing nails were a mess. She did an AMAZING job and I can't be more relieved to have found a salon who does such great work! Thank you! Read Less