My experience this morning was shocking. I have to say this is not a reflection of the store as a whole because I have seen some lovely and talented nail technicians there before. Today’s service was ... Read More
My experience this morning was shocking. I have to say this is not a reflection of the store as a whole because I have seen some lovely and talented nail technicians there before. Today’s service was horrid, and I never want to see this “technician” ever again.
I arrive in store this morning and ask for a manicure, acrylic nails with gel nail polish. “Yes okay, that’s $60 please”. Me thinking “uhhhh okay, this manicure must be awesome” - I thought wrong.
I didn’t even get my manicure, my acrylic nails were thick as ever and was left with ridges all over each nail where she had sanded down. Not to mention the bending of each finger in order for her to grind down acrylic she had built up too thick on application. These are fingers I have broken before and was extremely uncomfortable with her man handling each finger as if they were flexi rulers. Whilst getting my nails filed, I pointed out that my thumb nail wasn’t straight enough. She huffs and begins to file it down. This is a service that people pay for to treat themselves, why not put some pride into your work and create beautiful art for your customers. Instead you decide to rush your customers through doing a less than average job whilst tarnishing the company’s name. Read Less
Genna Lampshire
8 Feb 2018
REPORT
I was so excited to have a great girls day with my sister. Nail time🤗
Unfortunately, once we arrived at Deluxe Nail & Beauty it went down from there...
First, we are told they don’t have a particular... Read More
I was so excited to have a great girls day with my sister. Nail time🤗
Unfortunately, once we arrived at Deluxe Nail & Beauty it went down from there...
First, we are told they don’t have a particular product that my sister had called and checked that they have.
Then ‘Cash ONLY’. My sisters fingers were fully plunged into acitone to remove her tips, because they wouldn’t do back-fills on SNS (where any other place would). Mine were soaked in tinfoil which was great but then followed by a good hacking by the cuticle clippers to get the top off, cut my nail and glued it back together.
Oh and when my sister asked for her cuticles to be pushed back... it turned into a debate that they don’t know what that means- of course not! Who would?you only work in a nail salon. Another followed when she asked for her nails to be the same shape. They remain different.
Now she may sink tomorrow with the weight of her over piled nails and I’m unimpressed with the average result. Don’t bother going to this place. Read Less
melissa poneka
5 Jan 2018
REPORT
I got a brazillian wax done here. It was painful.and I get brazillian all the time so I'm use to it. But this was sore. I Think the girl is not very experienced.she keeped waxing the same spot with th... Read More
I got a brazillian wax done here. It was painful.and I get brazillian all the time so I'm use to it. But this was sore. I Think the girl is not very experienced.she keeped waxing the same spot with the same strip over and over and it felt like my skin was getting ripped off. And she left alot of wax behind so my undies were sticking to me. After 2 days im feeling itchy.and an feel she didn't take the hair out from the roots. The hair had snapped off. This brazillian was done poorly. Read Less
Marcia Wilson
19 Nov 2017
REPORT
Unfortunately my experience was not great. I paid $50 for a spa pedicure and manicure so I wasnt expecting a 5-star service. But 3 days later I have a very sore big toe and am sure there is an infecti... Read More
Unfortunately my experience was not great. I paid $50 for a spa pedicure and manicure so I wasnt expecting a 5-star service. But 3 days later I have a very sore big toe and am sure there is an infection brewing. I never had this happen before, but I have never been to this place before either. I am about to embark on a 5 day walk in Marlborough Sounds, so hopefully I can heal this before it gets worse. I won't be returning, I feel sad for the staff who do not seem to not enjoy working there. I felt like another number and just money in the till. Read Less
pooja chatrath
2 Nov 2017
REPORT
DO NOT GO THERE !!. Seems Doggy business. They did the nails and was told that it will be removed automatically in 3 week but nothing happened even after 4 weeks. Fingers started to getting swollen. ... Read More
DO NOT GO THERE !!. Seems Doggy business. They did the nails and was told that it will be removed automatically in 3 week but nothing happened even after 4 weeks. Fingers started to getting swollen. Went back to them and they charged me $25 to remove the nails. Surprisingly they dont give GST invoice!
NO GST invoice to out the nails no GST invoice to remove the nails. IRD should look into it. Read Less
grace joseph
27 Apr 2017
REPORT
Went for a spa pedicure today and the result of it I have uneven cracked heels and when I gave feedback their immediate answer was some people are never happy with pedicure no matter what. At this poi... Read More
Went for a spa pedicure today and the result of it I have uneven cracked heels and when I gave feedback their immediate answer was some people are never happy with pedicure no matter what. At this point I showed my heel which was fine before but now will uneven rough surface and one of the other worker started giving stories that scrubbing heels and removing the dead skin is illegal in nz ...as soon as the other customer got involved in this conversation then immediately the lady started saying you should have told us you wanted those scrubbed and removed !!!! Thank you for wasting my time, money and my feet. Read Less
Charris Dulkul
23 Apr 2017
REPORT
I have booked to do eyelash extension on Good Friday as I knew it is a public holiday but I have my wedding on Sunday so I have call to asked them many time if they open, what they said is "Yes they o... Read More
I have booked to do eyelash extension on Good Friday as I knew it is a public holiday but I have my wedding on Sunday so I have call to asked them many time if they open, what they said is "Yes they open" and took my reservation but once I shown up on the day they were closed. If you are not open why you took the reservation or if you change your mind to close the shop why dont you call customer for cancle, dont you check you reservation book or dont you care for the service ?? Read Less
Rachel Corston-Jackson
15 Apr 2017
REPORT
Terrible spa pedicure. Sections of nail missed. Sole of feet poorly done. I will never go back there. Total waste of money.
Ana Mak
25 Mar 2017
REPORT
Customer service is very low, as well as quality of work. Not recommend if you expect good clean of nails. Half of skin left over:(
Kiri Renshaw
4 Jan 2017
REPORT
Wasn't very happy with my nails nor the level of customer service offered here. I won't be returning
My experience this morning was shocking. I have to say this is not a reflection of the store as a whole because I have seen some lovely and talented nail technicians there before. Today’s service was ... Read More
My experience this morning was shocking. I have to say this is not a reflection of the store as a whole because I have seen some lovely and talented nail technicians there before. Today’s service was horrid, and I never want to see this “technician” ever again.
I arrive in store this morning and ask for a manicure, acrylic nails with gel nail polish. “Yes okay, that’s $60 please”. Me thinking “uhhhh okay, this manicure must be awesome” - I thought wrong.
I didn’t even get my manicure, my acrylic nails were thick as ever and was left with ridges all over each nail where she had sanded down. Not to mention the bending of each finger in order for her to grind down acrylic she had built up too thick on application. These are fingers I have broken before and was extremely uncomfortable with her man handling each finger as if they were flexi rulers. Whilst getting my nails filed, I pointed out that my thumb nail wasn’t straight enough. She huffs and begins to file it down. This is a service that people pay for to treat themselves, why not put some pride into your work and create beautiful art for your customers. Instead you decide to rush your customers through doing a less than average job whilst tarnishing the company’s name. Read Less
Genna Lampshire
8 Feb 2018
REPORT
☆☆☆☆☆
REPORT
I was so excited to have a great girls day with my sister. Nail time🤗
Unfortunately, once we arrived at Deluxe Nail & Beauty it went down from there...
First, we are told they don’t have a particular... Read More
I was so excited to have a great girls day with my sister. Nail time🤗
Unfortunately, once we arrived at Deluxe Nail & Beauty it went down from there...
First, we are told they don’t have a particular product that my sister had called and checked that they have.
Then ‘Cash ONLY’. My sisters fingers were fully plunged into acitone to remove her tips, because they wouldn’t do back-fills on SNS (where any other place would). Mine were soaked in tinfoil which was great but then followed by a good hacking by the cuticle clippers to get the top off, cut my nail and glued it back together.
Oh and when my sister asked for her cuticles to be pushed back... it turned into a debate that they don’t know what that means- of course not! Who would?you only work in a nail salon. Another followed when she asked for her nails to be the same shape. They remain different.
Now she may sink tomorrow with the weight of her over piled nails and I’m unimpressed with the average result. Don’t bother going to this place. Read Less
melissa poneka
5 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I got a brazillian wax done here. It was painful.and I get brazillian all the time so I'm use to it. But this was sore. I Think the girl is not very experienced.she keeped waxing the same spot with th... Read More
I got a brazillian wax done here. It was painful.and I get brazillian all the time so I'm use to it. But this was sore. I Think the girl is not very experienced.she keeped waxing the same spot with the same strip over and over and it felt like my skin was getting ripped off. And she left alot of wax behind so my undies were sticking to me. After 2 days im feeling itchy.and an feel she didn't take the hair out from the roots. The hair had snapped off. This brazillian was done poorly. Read Less
Marcia Wilson
19 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Unfortunately my experience was not great. I paid $50 for a spa pedicure and manicure so I wasnt expecting a 5-star service. But 3 days later I have a very sore big toe and am sure there is an infecti... Read More
Unfortunately my experience was not great. I paid $50 for a spa pedicure and manicure so I wasnt expecting a 5-star service. But 3 days later I have a very sore big toe and am sure there is an infection brewing. I never had this happen before, but I have never been to this place before either. I am about to embark on a 5 day walk in Marlborough Sounds, so hopefully I can heal this before it gets worse. I won't be returning, I feel sad for the staff who do not seem to not enjoy working there. I felt like another number and just money in the till. Read Less
pooja chatrath
2 Nov 2017
REPORT
☆☆☆☆☆
REPORT
DO NOT GO THERE !!. Seems Doggy business. They did the nails and was told that it will be removed automatically in 3 week but nothing happened even after 4 weeks. Fingers started to getting swollen. ... Read More
DO NOT GO THERE !!. Seems Doggy business. They did the nails and was told that it will be removed automatically in 3 week but nothing happened even after 4 weeks. Fingers started to getting swollen. Went back to them and they charged me $25 to remove the nails. Surprisingly they dont give GST invoice!
NO GST invoice to out the nails no GST invoice to remove the nails. IRD should look into it. Read Less
grace joseph
27 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Went for a spa pedicure today and the result of it I have uneven cracked heels and when I gave feedback their immediate answer was some people are never happy with pedicure no matter what. At this poi... Read More
Went for a spa pedicure today and the result of it I have uneven cracked heels and when I gave feedback their immediate answer was some people are never happy with pedicure no matter what. At this point I showed my heel which was fine before but now will uneven rough surface and one of the other worker started giving stories that scrubbing heels and removing the dead skin is illegal in nz ...as soon as the other customer got involved in this conversation then immediately the lady started saying you should have told us you wanted those scrubbed and removed !!!! Thank you for wasting my time, money and my feet. Read Less
Charris Dulkul
23 Apr 2017
REPORT
☆☆☆☆☆
REPORT
I have booked to do eyelash extension on Good Friday as I knew it is a public holiday but I have my wedding on Sunday so I have call to asked them many time if they open, what they said is "Yes they o... Read More
I have booked to do eyelash extension on Good Friday as I knew it is a public holiday but I have my wedding on Sunday so I have call to asked them many time if they open, what they said is "Yes they open" and took my reservation but once I shown up on the day they were closed. If you are not open why you took the reservation or if you change your mind to close the shop why dont you call customer for cancle, dont you check you reservation book or dont you care for the service ?? Read Less
Rachel Corston-Jackson
15 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Terrible spa pedicure. Sections of nail missed. Sole of feet poorly done. I will never go back there. Total waste of money.
Ana Mak
25 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Customer service is very low, as well as quality of work. Not recommend if you expect good clean of nails. Half of skin left over:(
Kiri Renshaw
4 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Wasn't very happy with my nails nor the level of customer service offered here. I won't be returning