12 Reviews

Arcade Nails

Auckland, Auckland
Reviews
Faustina Brizuela
17 Jul 2018
REPORT
Worst experience ever!!! Don’t waste your time or money on coming here. They are terrible
Karen At Rebelle
9 Jul 2018
REPORT
Really lovely ladies fast and friendly definitely recommend
Nikki Manning
17 May 2018
REPORT
Nails all lifted full brand new set money wasted every time I've had my backfill or nails done here they lift!
Chloe Khou
25 Apr 2018
REPORT
I loved it. The staff were really lovely and they took their time doing my nails rather than rushing them.
Kahu Bennett
7 Apr 2018
REPORT
Over priced for what you get. Charged $25 for a manicure and cut. The lady was hardly even paying attention. My nails were cut/shaped unevenly and very short. One nail was left much longer than the re... Read More
Over priced for what you get. Charged $25 for a manicure and cut. The lady was hardly even paying attention. My nails were cut/shaped unevenly and very short. One nail was left much longer than the rest, I actually had to ask her to fix it. She gave it a two second clip and didn’t even bother to compare it with the other nails, it’s still longer and a different shape. Then the hand massage was done rough and she kept just pulling on the same finger while talking to her colleagues, then skipped over the rest. Definitely not going here again, and I would recommend other customers to look elsewhere Read Less
Joanne Clare
27 Mar 2018
REPORT
A full set of arylic nails in 40 mins! The best I've ever had. Top team!
Elizabeth Foran
16 Jan 2018
REPORT
Not impressed. Charged way too much for a simple job. My nails had residue from the past color, and the new paint started peeling two days in. Staff are friendly enough.
L P
24 May 2017
REPORT
I wish I could rate them a negative star 😩 The place is small and suitable for 3 clients max but to maximise their business they cramp the clients on top of each other. There are three pedicure cha... Read More
I wish I could rate them a negative star 😩 The place is small and suitable for 3 clients max but to maximise their business they cramp the clients on top of each other. There are three pedicure chairs downstairs and four manicure tables upstairs. I was upstairs and there was no space at all, its shoulder to shoulder spacing between you and the next client. I paid $50 for acrylic white tips with shellac finish. My experience here was terrible. It took three people to do my nails, they keep changing and swapping between clients. The first lady cut my nails and did my cuticles. She asked what I wanted and I told her white tip acrylic, almond shape with Shellac finish. Simple right? She looked confused and asked the next person. I had to show them a photo for them to understand what I wanted. Next lady filed my nails, I noticed that it looked used and hasnt been sterilised. She finished one hand but the lady and client next to me needed it so she handed it over. There was no sterilization of the filing tips between the other client and myself. It took about 30mins to cut and file my real nails. Then I was left unattended for about 20mins with no explanation, but none was need cos there were 6 clients and 4 ladies who were running around like headless chickens trying to serve everyone. Customer service needs to be more important than $$$ Finally the third lady came and started to file my nails again. I told her it had already been filed but she completely ignored me and she ended up grazing my skin. She did my nails and they looked fine. The next day, I noticed that they have started lifting. It has been a week now and three nails have already broken. Overall, the nails feel like and last as long as stick on nails. Not worth $50. Not worth 1.5hours for simple white tips. Just not worth going to this place at all. Read Less
Darya
20 May 2017
REPORT
They did my nails very nicely and it wasn't too expensive but, unfortunately, when I asked them if the sterilize instruments they asked me what "sterilize" means. After that pedicure I got a terrible ... Read More
They did my nails very nicely and it wasn't too expensive but, unfortunately, when I asked them if the sterilize instruments they asked me what "sterilize" means. After that pedicure I got a terrible infection in my toe and my whole foot and calf where burning. I had to take a course of antibiotics before I was able to walk again. Read Less
Kate Barker
17 May 2017
REPORT
Came in 5:15 asked if they could fit me in they said yes but would have to wait. Waited until 5:50 and realised they were not going to get to me as they shut at 6. After initial "yes we can fit you in... Read More
Came in 5:15 asked if they could fit me in they said yes but would have to wait. Waited until 5:50 and realised they were not going to get to me as they shut at 6. After initial "yes we can fit you in" they didn't acknowledge me at all. Never going here again. Read Less
Shanell Bielawa
20 Apr 2017
REPORT
BAD. BAD. BAD. I wont EVER be returning to this place! They were very rude. Finger clicking and pointing and told me I was stupid for taking off my own gel polish. My nails were cut very short af... Read More
BAD. BAD. BAD. I wont EVER be returning to this place! They were very rude. Finger clicking and pointing and told me I was stupid for taking off my own gel polish. My nails were cut very short after I specifically and clearly requested only shaping, so I could keep the length of my nails, my request was completely ignored. My nails are not straight, absolutely no care was put into the shaping of my nails. The gel nail polish got around and under my nails, the top coat is not smooth or even. It looks absolutely terrible. Ridiculously overpriced for the job done. I could have done them much better myself. Overall, I'm not impressed. Read Less
Kim Parker
21 Mar 2017
REPORT
They clearly overcharged me by $15-20 for the service provided and I also felt uncomfortable with all of the nail staff speaking Vietnamese among each other. At a minimum, if you're looking for good s... Read More
They clearly overcharged me by $15-20 for the service provided and I also felt uncomfortable with all of the nail staff speaking Vietnamese among each other. At a minimum, if you're looking for good service, I would not recommend going here. Read Less
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Book an Appointment
Online booking unavailable
Please call
09-302 2023
166-174 Queen Street
Auckland Auckland 1010
Business Hours
Monday
Mon
09:00AM-18:00PM
Tuesday
Tue
09:00AM-18:00PM
Wednesday
Wed
09:00AM-18:00PM
Thursday
Thu
09:00AM-18:00PM
Friday
Fri
09:00AM-18:00PM
Saturday
Sat
09:30AM-18:00PM
Sunday
Sun
10:30AM-18:00PM
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Arcade Nails

Auckland, Auckland
(12)
166-174 Queen Street
Auckland Auckland 1010
Monday
09:00AM-18:00PM
Tuesday
09:00AM-18:00PM
Wednesday
09:00AM-18:00PM
Thursday
09:00AM-18:00PM
Friday
09:00AM-18:00PM
Saturday
09:30AM-18:00PM
Sunday
10:30AM-18:00PM
Faustina Brizuela
17 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Worst experience ever!!! Don’t waste your time or money on coming here. They are terrible
Karen At Rebelle
9 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Really lovely ladies fast and friendly definitely recommend
Nikki Manning
17 May 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Nails all lifted full brand new set money wasted every time I've had my backfill or nails done here they lift!
Chloe Khou
25 Apr 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
I loved it. The staff were really lovely and they took their time doing my nails rather than rushing them.
Kahu Bennett
7 Apr 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Over priced for what you get. Charged $25 for a manicure and cut. The lady was hardly even paying attention. My nails were cut/shaped unevenly and very short. One nail was left much longer than the re... Read More
Over priced for what you get. Charged $25 for a manicure and cut. The lady was hardly even paying attention. My nails were cut/shaped unevenly and very short. One nail was left much longer than the rest, I actually had to ask her to fix it. She gave it a two second clip and didn’t even bother to compare it with the other nails, it’s still longer and a different shape. Then the hand massage was done rough and she kept just pulling on the same finger while talking to her colleagues, then skipped over the rest. Definitely not going here again, and I would recommend other customers to look elsewhere Read Less
Joanne Clare
27 Mar 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
A full set of arylic nails in 40 mins! The best I've ever had. Top team!
Elizabeth Foran
16 Jan 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Not impressed. Charged way too much for a simple job. My nails had residue from the past color, and the new paint started peeling two days in. Staff are friendly enough.
L P
24 May 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
I wish I could rate them a negative star 😩 The place is small and suitable for 3 clients max but to maximise their business they cramp the clients on top of each other. There are three pedicure cha... Read More
I wish I could rate them a negative star 😩 The place is small and suitable for 3 clients max but to maximise their business they cramp the clients on top of each other. There are three pedicure chairs downstairs and four manicure tables upstairs. I was upstairs and there was no space at all, its shoulder to shoulder spacing between you and the next client. I paid $50 for acrylic white tips with shellac finish. My experience here was terrible. It took three people to do my nails, they keep changing and swapping between clients. The first lady cut my nails and did my cuticles. She asked what I wanted and I told her white tip acrylic, almond shape with Shellac finish. Simple right? She looked confused and asked the next person. I had to show them a photo for them to understand what I wanted. Next lady filed my nails, I noticed that it looked used and hasnt been sterilised. She finished one hand but the lady and client next to me needed it so she handed it over. There was no sterilization of the filing tips between the other client and myself. It took about 30mins to cut and file my real nails. Then I was left unattended for about 20mins with no explanation, but none was need cos there were 6 clients and 4 ladies who were running around like headless chickens trying to serve everyone. Customer service needs to be more important than $$$ Finally the third lady came and started to file my nails again. I told her it had already been filed but she completely ignored me and she ended up grazing my skin. She did my nails and they looked fine. The next day, I noticed that they have started lifting. It has been a week now and three nails have already broken. Overall, the nails feel like and last as long as stick on nails. Not worth $50. Not worth 1.5hours for simple white tips. Just not worth going to this place at all. Read Less
Darya
20 May 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
They did my nails very nicely and it wasn't too expensive but, unfortunately, when I asked them if the sterilize instruments they asked me what "sterilize" means. After that pedicure I got a terrible ... Read More
They did my nails very nicely and it wasn't too expensive but, unfortunately, when I asked them if the sterilize instruments they asked me what "sterilize" means. After that pedicure I got a terrible infection in my toe and my whole foot and calf where burning. I had to take a course of antibiotics before I was able to walk again. Read Less
Kate Barker
17 May 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
Came in 5:15 asked if they could fit me in they said yes but would have to wait. Waited until 5:50 and realised they were not going to get to me as they shut at 6. After initial "yes we can fit you in... Read More
Came in 5:15 asked if they could fit me in they said yes but would have to wait. Waited until 5:50 and realised they were not going to get to me as they shut at 6. After initial "yes we can fit you in" they didn't acknowledge me at all. Never going here again. Read Less
Shanell Bielawa
20 Apr 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
BAD. BAD. BAD. I wont EVER be returning to this place! They were very rude. Finger clicking and pointing and told me I was stupid for taking off my own gel polish. My nails were cut very short af... Read More
BAD. BAD. BAD. I wont EVER be returning to this place! They were very rude. Finger clicking and pointing and told me I was stupid for taking off my own gel polish. My nails were cut very short after I specifically and clearly requested only shaping, so I could keep the length of my nails, my request was completely ignored. My nails are not straight, absolutely no care was put into the shaping of my nails. The gel nail polish got around and under my nails, the top coat is not smooth or even. It looks absolutely terrible. Ridiculously overpriced for the job done. I could have done them much better myself. Overall, I'm not impressed. Read Less
Kim Parker
21 Mar 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
They clearly overcharged me by $15-20 for the service provided and I also felt uncomfortable with all of the nail staff speaking Vietnamese among each other. At a minimum, if you're looking for good s... Read More
They clearly overcharged me by $15-20 for the service provided and I also felt uncomfortable with all of the nail staff speaking Vietnamese among each other. At a minimum, if you're looking for good service, I would not recommend going here. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know