I thought I would never write an angry post like this. I made a reservation online for eyebrow combo (€35) and mini manicure (€20). I chose the particular beauticians (Bridget and Eka) for each appoin... Read More
I thought I would never write an angry post like this. I made a reservation online for eyebrow combo (€35) and mini manicure (€20). I chose the particular beauticians (Bridget and Eka) for each appointment. First when I arrived there, a beautician insisted that I came in 45 min early. She finally made me take a seat when I showed her my email confirmation that demonstrates that I came in on time. After waiting for 15 mins, I finally got to see a beautician. However, they switched up the mini manicure and eyebrow combo. I specifically put eyebrow appt first because I did not want to embarrass myself with redness on my face. Without asking for my feedback, they changed it. And even switched me to a beautician I did not sign up for. Now, mini manicure. When they were cleaning my cuticles, they made four of my fingers bleed. Not sure if you can see from the attached photos but, come on. Four fingers. I mean, how hurried were they that they made four fingers bleed? When the cuticle cleaning was done, I was asked to pay first. She put €20, so I said I would pay mini manicure and eyebrows altogether. So I paid €55 by card. Right after the color application, I was rushed to a small room in the back. I was surprised that the waxing board (whatever it's called) was not covered with sanitary paper or anything like that. It was covered with a grimy long towel. I was getting even more uncomfortable. The beautician, again neither Bridget or Eka that I signed up for, checked if I wanted eyebrow tint. So I said, no, but just shape and waxing. I was put on the board without any preliminary consultation. I mean, nothing fancy, but at least don't they need to show mirror and ask what shape I want or what bothers me the most on my eyebrows etc? The beautician just went straight to waxing. And oh dear lord. She did not change sticks that she used to apply wax on my skin. Umm where is the concept of hygiene? She also did not press my skin to mitigate pain or redness. Not at all. I started to feel violated because I've never been asked what I wanted, or I've never been reassured that this process is sanitary. During the eyebrow waxing, she clarified that eyebrow combo I signed up for included tint. So I asked if the price is same as €35 as the waxing alone. She said yes, though I thought it was odd that waxing price is same as waxing plus tint. Because my skin was feeling so much sensation and I was conscious of redness I hurried, leaving the place once my eyebrows were completed. Now that I hopped on the bus, I went to their website to check the eyebrow waxing cost. There, it literally said €15. Not a damn €35. These people straight up lied to my face. I couldn't believe what just happened. When I came home, I looked into the mirror and I got even more upset. As I was worried, my skin was swollen red. I will never ever go back to this place. I will also let my friends and colleagues how dishonest and unsanitary this place was. Very disappointing. Read Less