I had one of the best experiences with customer service with Colleen at this Sunsera location. She helped us figure out a mix-up with Groupons that we had purchased in order for my Mom, sister and myself to be able to get mani/pedis together. Unfortunately, an unforeseen event occurred and my Mom and I needed to leave the city early. We were fully expecting to pay for the services even though we were unable to attend and were only able to give a few hours notice. Colleen was extremely accommodating and allowed us to keep our Groupon for another time. While we did not end up getting our mani/pedi I look forward to booking at this Sunsera location in the future. Colleen truly went above and beyond for us! Read Less

I would give zero stars. Jade was my go-to-girl. She fixed the mistakes that other Sunsera hairdressers made. I went in yesterday and asked for her...to which the catty bitches in the front replied "she's dead to us. She shouldn't have left" what the f*ck is that!? Super unprofessional and as a result, I will never set foot in any Sunsera location. Ever. Again. She was the only good, experienced stylist, colorist and hairdresser in that entire chain. Oh and front staff-- you should try not to behave like that, it makes you look like idiots. If you had politely said that she moved on, instead of being unprofessional, you would have likely got a chance to have another hairdresser demonstrate that the chain is worthy of my business. Read Less

Got a full set of gel nails and the aesthetician made me feel extremely uncomfortable, like I was her problem the entire appointment. My nails looked terrible and I didn't want to tell her I didn't like them because she seemed really unhappy to have to talk to me. I called in 20 mins after leaving and said I'd like someone to fix my nails or I'd like them taken off, that I was sorry but I paid $90 for them and I couldn't just let it go. They proceeded to put her on the phone with me (the woman I complained about) and had her ask me "WHATS UP?". So insanely uncomfortable and she was extremely rude. Terrible experience overall. They set me up 3 days later to get my nails fixed and the other lady did a decent job fixing them but didn't completely redo them so I mean they are what they are. It was also very obvious she had bad mouthed me to everyone working there. I'll never go back. Read Less

I had long and thick hairs last week I went get my hair cut a new girl was in training she doesn't know how to cut the hairs at all I asked her to put more layers in my hairs but she mad my hairs more and more thin and the result was opposite , when I went to the reception to complain the receptionist was rude she said she can't do anything.they don't have any manager. The girl did the same thing on my sisters hairs she complained about it . But I think they don't care about their customers. I request to the owner please train your new hair stylist properly don't experiment on your customers .Read Less

I had a Deluxe pedicure today from Amanda and was delighted by her attention to detail and appreciated the extra coat of shellac she gave. You have to go deluxe for your pedicure because it includes a really nice exfoliation scrub and that soothing paraffin wax treatment. My feet have never been so soft. And get to know Amanda....She's absolutely lovely! Read Less

Absolutely worst customer service I have ever experienced in the entire service-related industry in Saskatoon - it baffles me how this place remains open as clearly the reviews get worse as time goes on (check yelp and google). I am a spa-junkie and pay for approximately 2 services per a week at various places throughout the city (for the past 20+ years). I have never been as disappointed as I have been with Sunsera on Gray. After being loyal customers for 6 years, a staff m...ember cancelled my husband's 10 minute hair appointment (made December 3rd for December 21st) and slotted someone else in. They accused me of cancelling it 3 days prior and then showing up for it. They would not tell us which staff member cancelled it despite having that info available to them. They would not provide the haircut even though the new appointment they booked had not shown up yet. We were told to come back at 6:00PM, we asked for 6:30PM but were told no because the stylist had been there all day and wanted to go home. I waited until after the Christmas season and called to ask for an explanation and an apology as their mistake interfered with our evening plans. I was told by Coleen that "these things happen anywhere you go" to which I disagreed - you would never see something like this at JFY or Beverley Ashdowne without it being rectified. Colleen continued to be unconcerned and inattentive so I asked to speak with the owner April Hanna as it was beyond me that an owner would tolerate the lack of professionalism we were shown thus far. I was advised of a few things about April: 1) she's hardly ever there, staff don't know if or when she will show up, they are not allowed to give out her contact information and "she doesn't really concern herself with these matters". I asked who the Manager was and was told they did not have one. I asked for April to return my call but as expected, I never heard from her. I could not locate any contact information for her online so I contacted a listing referred to as "Sunsera Corporate". I spoke with a pleasant man who stated that he owned the other locations in Saskatoon. I advised him of my continued horrible experience with the Gray Avenue location and he was as disappointed as I was noting "it's not like their busy" and that April was likely not getting my messages. He stated he would pass my message to April and she would return my call within 2 days - again, I never heard from her. Needless to say we will never return - not because of the cancelled appointment, but because of the complete lack of regard for the customers that keep them open. Save your money and go have a luxury service at JFY or Beverley Ashdowne where it is appreciated and the owners care about their businesses and contact you immediately and personally for anything. Unfortunately, I am forced to give this place a star in order to leave a review - otherwise I would not. Afficher la suite Read Less

Absolutely worst customer service I have ever experienced in the entire service-related industry in Saskatoon - it baffles me how this place remains open as clearly the reviews get worse as time goes on. I am a spa-junkie and pay for approximately 2 services per a week at various places throughout the city (for the past 20+ years) - I have never been as disappointed as I have been with Sunsera on Gray. After being loyal customers for 6 years, a staff member cancelled my husband's 10 minute hair appointment (made December 3rd for December 21st) and slotted someone else in. They accused me of cancelling it 3 days prior and then showing up for it. They would not tell us which staff member cancelled it despite having that info available to them. They would not provide the haircut even though the new appointment they booked had not shown up yet. We were told to come back at 6:00PM, we asked for 6:30PM but were told no because the stylist had been there all day and wanted to go home. I waited until after the Christmas season and called to ask for an explanation and an apology as their mistake interfered with our evening plans. I was told by Coleen that "these things happen anywhere you go" to which I disagreed - you would never see something like this at JFY or Beverley Ashdowne without it being rectified. Colleen continued to be unconcerned and inattentive so I asked to speak with the owner April Hanna as it was beyond me that an owner would tolerate the lack of professionalism we were shown thus far. I was advised of a few things about April: 1) she's hardly ever there, staff don't know if or when she will show up, they are not allowed to give out her contact information and "she doesn't really concern herself with these matters". I asked who the Manager was and was told they did not have one. I asked for April to return my call but as expected, I never heard from her. I could not locate any contact information for her online so I contacted a listing referred to as "Sunsera Corporate". I spoke with a pleasant man who stated that he owned the other locations in Saskatoon. I advised him of my continued horrible experience with the Gray Avenue location and he was as disappointed as I was noting "it's not like their busy" and that April was likely not getting my messages. He stated he would pass my message to April and she would return my call within 2 days - again, I never heard from her. Needless to say we will never return - not because of the cancelled appointment, but because of the complete lack of regard for the customers that keep them open. Save your money and go have a luxury service at JFY or Beverley Ashdowne where it is appreciated and the owners care about their businesses and contact you immediately and personally for anything. Unfortunately, google forces me to give this place a star in order to leave a comment - otherwise I would not. Read Less

I went there today and was excited to get my nails done. At first I was basically told I wasnt able to have long nails because of how short my original nails were. I had never had an issue before in the past with long nails but I agreed and got shorter ones. I had asked for cofffin shape and wasn't given that shape at all. I think she did not know the shape or was a new nail tech but she left my nails uneven. And was trying to use not enough product product she could so because of that she had to redo my thumb three to four times with more gel because she wasn't putting enough on. After that she didnt do the best job painting my nails because it is very splotchy and the sides of my nails weren't painted.... so after that I didn't want to be rude so I paid and left. after coming home and seeing the nails in true lighting I could see how splotchy and uneven they were. I tried calling back to talk to a manager and receieved attuitude from the receptionist because I wanted to see if the manager were able to call me before I leave the city because I don't even live in Saskatoon. As a paying customer that comes here out of town I feel like I deserve some respect especially when I still paid for my nails that weren't done correctly. Read Less

Terrible customer service. Had an issue with my nails (They made my finger bleed and couldnt even get colour on my whole nail or make the length even) and was basically told there's nothing they can do and the person I spoke to on the phone (kelsey) was very snobby and rude and apparently there's no managers available and they have no idea when their manager will be in. Completely unprofessional especially because I was a recurring customer. Guarantee I won't be going back ever again and I highly suggest that if you want good nails done you go somewhere else they charge $90 + and can't even own up and fix nails when they make a mistake and then get super rude when you even mention that something was wrong. Congrats sunsera you just lost a good customer 👏 Read Less

My boyfriend bought me a groupon to get Lazer hair removal and because of my allergies I'm unable to have the laser hair removal done . They let me use the amount he paid towards services at there salon ! Great place and definitely going back , already booked my next appointment.! Read Less

Usually get leg waxes there but lately I've been noticing more hair is just torn than pulled out of the root. It's fine when it's a little bit, it's to be expected, but lately it's been most of my hair. The prices for waxes are decent, but I'll probably be looking elsewhere. The ladies also rarely speak to me. Also got a Pedicure there and was quite disappointed by the service. It seemed rushed and the foot massage was weak and very short. Not impressed. Read Less

I won a make over from Sunsera Gray and I'm so excited about the results! The staff was so friendly and made me feel so pampered, they even got me flowers! I love my hair, make up and nails! I had a great experience and will definitely be going back! Thanks ladies! Read Less

I went here to get my bangs cut only. I asked for a straight across, eyebrow skimming bang. The stylist took it upon herself to give me a beautiful crooked, jagged bang that was more than an inch shorter than I had indicated. I would recommend staying FAR FAR AWAY from this salon. Read Less