Toujours interessant, mais on s'ennui du temps ou il offrait des services de beauté... maintenant, ce n'est que des produits... l'avenir avec les achats en ligne risque de rendre leur survie difficile... Read Less

I bought quite a few bottles of body soap with different fragrances and I disregard the invoice. Then, I wanted to have few bottles exchanges for my new preferred fragrance without the invoice. OH! I was told that I need the invoice or nothing would happened. I was even told that the senior management will not do anything either. WOW....... I am an advisor in the customer service business. I know a lot about customer service. Now, with the purchase online is getting easier to deal an exchange over email then in person. Is that not terrible...... Also, I would like to add a note that the bottles were Yves Rocher products of course I believe that the management forgot that part...... I could understand that you need the invoice if you want to exchange a Pantene Pro-v shampoo that is sold in every good pharmacies. Clearly Yves Rocher disappointed me in their policy and now I know better where to go for my body product, the big American Brand that offer service. Read Less