The Waters is my favourite spa in the region!! It's a little slice of paradise right in my backyard. I have been for massages, body treatments and most recently a facial and I would recommend them all!!! Read Less

The perfect spa atmosphere with exceptional service! I've had countless massages before but was never able to clear my mind and just enjoy. It was the first time after giving birth that I was able to clear my mind and really treat myself. Cassie gave an exceptional relaxation massage. I will be returning! Read Less

The Waters is amazing! I had the Dead Sea Body Treatment and it was absolutely incredible! My skin feels SO soft and hydrated. Sometimes an exfoliate can be too rough and uncomfortable but this one was perfect. I've never experienced anything like the head-to-toe mud mask and steam--it was so relaxing. The Waters really pays attention to all the little details. From the cozy robes, the foot bath and tea which relaxes you even before your treatment starts, to the eye cucumbers you can use during your soak--they've really thought of everything to make your experience luxurious and you will definitely leave feeling pampered and refreshed. I can't wait to come back! Read Less

I’ve gotten the hot stone massage done as well as the regular RMT massages. I love the atmosphere and professionalism. The oils used during the massage are great as well. I do like the fact that they play pleasant music and I can’t hear any background noise (people in the hallway etc). It is however difficult to get a spot last minute since they’re so busy! I always try to book in advance 😊 Read Less

As someone who's never had a massage before, I will definitely be coming back! Brandi and the rest of the wonderful staff at the Waters made my experience absolutely perfect. Brandi walked me through the entire process before beginning, and made sure to check in on how I was enjoying things. I will definitely be coming back! Thank you so much Brandi! Read Less

I came in with my husband for a couple's worldwide escape (body scrub), and it was AHHHH-MAZING! We started with a tea and changed into robes, then we had a soak, body scrub, and full body massage. The staff were so accommodating with my allergies, and I felt pampered the whole time. Thank you - we will be back! Read Less

My husband gave me a gift certificate and when I called to book the receptionist said that I must book with 4 o 6 week and advance! Water Spa must inform in advance to make the purchase that you must wait to use the gift certificate. I very disappointed! Read Less

My friend had the body buff treatment and left with blotches of tanner all over. I could have done a better job applying it. I had a mini makeup application, with uneven liner and was asked to apply my own mascara. When I asked her to fix the crooked liner, she tried to scrape it off with a mascara brush instead of getting a q-tip. What a horribly over priced experience. Will never go back. Read Less

I had my first pedicure at the Waters Spa and am extremely disappointed. My heels were in need of a good pedicure and a week later they look and feel as if I didn't have one done. I have been using cream on my heels daily. I have never experienced this before at other spas. They didn't remove any dry skin and only sanded it with a tool. The menu said the pedicure would be 40 minutes and within 20 minutes the lady was applying polish. I felt rushed and that I paid for a service I didn't get. Read Less

I had the worst waxing experience of my life here. I was provided a gift certificate to the salon as a Christmas gift and decided to go for a Brazilian wax which I have had many times in the past at a couple of the salons I regularly go to but since i had the gift card i figured why not give them a try! - worst ever. The girl who did the wax was very nice however she left me bruised, ripped me and still left a ton of unwanted hair! I was also left so covered in wax. The hair was definitely long enough to be properly waxed and in fact I had to go today to have it fixed by another salon who was horrified at the job that was done. As a professional I dont think the phrase "you will still need to shave a couple spots" or "put polysporin" on it should be used when referencing waxing a sensitive area. I will not be back. Carly never called to fix this situation either, not that it could be fixed... Read Less

This spa has been voted 'best spa' in Waterloo and area - and hands down - they truly deserve it. Although their services are quite pricy, it's well worth it, as immediately after you walk in, you feel completely relaxed and taken away to some beautiful, blissful place. After being greeted, I changed my shoes for a pair of sandals and changed into a bathrobe. Then, I soaked my feet in lavender scented warm water with rose petals, while sitting on comfy pillowed seats. They checked to make sure the temperature was right. Alas, after a few minutes, my massage therapist greeted me and guided me to a private, candle lit room for my massage. My goodness, the massage was heaven! I've been there twice, and every since, I've become highly opinionated about how my massages should feel like. It's truly hard to find good masseuses, and The Waters hires the best. Upon leaving, I also completed an anonymous survey. They take their customers' feedback very seriously. During my second visit, I noticed they implemented my suggestion.I haven't found a spa as great as this one - truly, you are getting what you pay for. I've been to cheaper spas, and it's not the same experience. Too bad it's so far away from me :( Read Less