I wish I can give a 0 star for cutting my daughter's finger! Yesterday I went in with my 13 year old daughter to have her nails done first time for her grade 8 graduation. She choose the artificial n... Read More
I wish I can give a 0 star for cutting my daughter's finger! Yesterday I went in with my 13 year old daughter to have her nails done first time for her grade 8 graduation. She choose the artificial nail. I had to wait outside with my 5 year old son ( It was a bad mistake. I should stayed with my daughter all the time and WATCH the lady do her job!). When it was finished, which was like 10 minutes. I found out she cut my daughters' finger with her tools and it was bleeding. She never said anything and just wanted to rush me to the cashier to pay. There were lots of customers in the store and it was busy. I told her at the cashier that I was not happy that my daughter's finger was cut. The lady reacted like I am making a big deal. She kept saying" oh, it is just an accident. It's OK. It's OK... IT's not a big cut". I tried to reason with her that It is not OK to cut people's fingers but she won't listen, she just kept saying" you know, accident happens sometimes. It is not a big cut". She rushed me to pay full price which was over $50. She purposely DID NOT GIVE ME the receipt. I think it is a common practise that they don't give you the receipt unless you really asked for.
Oh, for all those talks between us, SHE NEVER EVER SAID SORRY OR DID ANY FORM OF APPLOGY TO ME AND MY DAUGHTER. On our way home, in the car, I asked my daughter, when she cut her finger, on the spot, did that lady say sorry to her and my daughter said no, she never said sorry and pretend it never happened! I was so furious. What kind of person is this? Cut customer and never even say sorry??????? Now, I am so worried about my daughter. She had a open cut by them and who knows if they clean their tools properly between customers! I am going to take my daughter in for a blood test and I hope she doesn't catch any diseases! Also, today, my daughter's fingers feel so tender because they cut way too much cuticles around her fingers and they are now so tender and it hurts every time when she press her fingers ( like typing on the computer). If you are checking reviews online to make a decision whether to go to this salon or not, please do yourself a favor and find somewhere else! I wish I can get my money back but I can tell from the way they reacted to my initial complaint, they will never issue a refund to me. THEY TOTALLY RUNIED MY DAUGHTER'S FIRST NAIL SALON EXPERIENCE! Read Less