Last week I hooked massages for my family. My wife and 7 and 11 year old. I mentioned my kids kids on the phone and referred to my son as little guy. My kids are okay to get massages in our home town. 5 Lakes has a policy.... Nobody below 15 or 16 years of age. Just FYI. Unfortunately we found out about this upon arrival yesterday. Our kids stayed in the hotel lobby and chilled. The communal waiting room is a bit awkward but there is tea and water. I guess it could be an opportunity to be social if you are feeling that way. When we arrived at the waiting room or lounge there were 4 women fully clothed and all of the chairs were spoken for. They left after my jokingly asked them where their robes were. Just a suggestion to the 5 Lakes management.....the waiting area can be awkward. Especially if people aren't wearing underwear under their robes and people in attendance aren't feeling like hanging out with strangers. We came much too early and next time we might arrive just before massage time. Changing in the massage room could and should be an option. Okay. Onto the good stuff. The hotel is awesome. The spa is great. Smells amazing. Front end staff could be a bit more friendly and clear on some things but mostly professional. My therapist. Rileigh. Friendly. Professional. Rileigh had a great gauge on pressure and also on if I wanted to talk or not. I stayed silent for about the first 30 minutes then we chatted for the rest. Her technique was pleasantly flowing with no pauses. I was warm and comfortable the entire massage. I requested a longer concentration of time on my feet and she delivered. Conversation was pleasant with no awkward pauses or weird conversation like I've had with other therapists at other spas. I am giving this review a 5 out of 5. The 5 out 5 is for Rileigh. The spa gets a 4.4 out of 5. My kids really wanted a massage and it didn't happen because of this age policy. I looked online. I could not find. Doesn't mean it's not there. I just couldn't find it and it was not mentioned once on the phone whole booking massages for my KIDS. The first question Marissa asked was how old everybody is. Clearly my son who is 7 and 11 year daughter are not 15 or 16. It was awkward and didn't need to be. We are okay with change. One other thing. My benefits provider sets a limit for a one hour massage at 100 dollars. The menu does not mention that their prices DO NOT include TAXES. It should. If it does..... again..... I could not find it. All the places I've been to has the prices with the taxes included. We will be returning to the 5 Lakes Spa during our next visit to the Falls. Thank you 5 Lakes for working hard to be the best. Read Less

Check in/out was smooth and painless. Services were good. Pool area is a huge plus as you have access to that when you book a spa service. Only downside is it is very small and crampy in the spa. And it feels a bit like it was an after thought to the hotel layout. Read Less

Beware that you change and put on a robe and wait with strangers for your massage. Well appointed. Massage was great. Professilnal, clean, relaxing. The reason for the three stars is that they have a "lounge" where you wait for your masseuse. They ask you to change in the small change room, put your things in the locker, out on a robe and come back out to wait for your masuese. If you like sitting massage ready in a robe with strangers than this is your place. Every other massage place I've been to allow you to change in the privacy of the treatment room! Final note the change room with lockers is a single change room. If someone is in there when you're done you're stuck waiting in the hallway or "lounge" in your robe until they are done! If that doesn't bother you then I'd rate it 5 stars. Read Less