Absolutely horrible experience ! I usually love to go to Maxxi because I've had great experience in the past..but times have changed.
I went to get a uv gel set manicure, and asked the lady doing my... Read More
Absolutely horrible experience ! I usually love to go to Maxxi because I've had great experience in the past..but times have changed.
I went to get a uv gel set manicure, and asked the lady doing my nails, what would look better for my nail shape, she didn't have an answer and basically said she would do whichever I picked. So I then picked a style (had a picture on my phone of exactly what I wanted) Well as she started the first hand, she cut and shaped the tips of my entire hand and then asked me what I thought. I told her I had wanted them longer and not as thin as the tip of my finger was wide and so the base should be wide otherwise it really looked tacky, and if she could put on longer tips that would be great. She then told me not to worry she would just fix the length and width when she applied the gel...ok. On to the second hand looked better because I had told her to the specifics of what wanted. After applying the gel and filing, the first hand was still much too thin, and she did absolutely nothing to fix it, even after both me and my friend suggested just putting on new tips and starting new because whatever was happening wasn't working. She still refused and kept saying "oh now it's better !" She then cut me twice whilst filing down the gel, didn't apologized and nonchalantly said "I'll put something on, don't worry" At the end of it all, my two hands are not symmetrical - nails different shapes and thicknesses. It took almost 45 minutes longer to do, while the lady was "fixing" her mistake as opposed to just putting on new tips and getting the proper shape I had requested. She asked me at the end if they were good and fixed and I said "no, not really." And showed her the differences (which are quite obvious) and she just looked at them and did nothing to fix them not satisfy my unhappiness. They then still charged me full price, after all the trouble and multiple cuts on my cuticles, and not even giving me a proper uniform manicure. What horrible customer service. That being said, the two men that work there have always given me nothing but a great experience, so this is quite disappointing ! Not sure if or when I'll be going back. Read Less