Today was my first visit. However, the customer service began when I called last week for an appointment. Camila answered the phone, was polite and very helpful. When I walked in for my appointment, C... Read More
Today was my first visit. However, the customer service began when I called last week for an appointment. Camila answered the phone, was polite and very helpful. When I walked in for my appointment, Camila was there to greet me with a smile, and called me by my name! A hot beverage was immediately offered, the coffee was flavourful and perfectly prepared. I got my nails done with Kelly. She took the time and fixed all (and there were a lot) of mistakes that were made by previous salons. Kelly is very professional, easy to talk to, and ensures you are aware of what she is doing, and why. She knows her stuff and my nails look so good they look like I do not have bio gel on!! Being that it was my 1st visit, I got 20% off!!! That wasn't even the icing on the cake. The prices are more than reasonable... The service top notch.... The care and knowledge these wonderful people have has guaranteed me as a return customer.
It is places like these that make me proud to support local businesses! Thank you Camila and Kelly!! See you soon!
*Update.... 1 week later, my bio gel with
shelac chipped off my right index finger and lifted on my thumb, now on occasion this will happen. I called immediately. Sadly, I had to wait 2 days before I could get a repair (scheduling on both parts) When I walked in for my appointment, the woman (not the same as my first visit) at the front was less then impressed, as if I disturbed her day. There was a mug of tea (empty I believe) sitting dead center on the front greeting desk. She took my coat and walked me to the back.... No beverage offered? And I was looking forward to it.... Nail repaired and Charged for it, not a lot, but my nails didn't even last 7days!? Oh and the empty tea mug was still on the counter while I was paying, I was also asked if it was mine!?? I am now writing this review 2 days after my repair...I washed my face, looked down.... Bio gel and shellac lifted and chipped on my right index finger.... Yup, the one I just had repaired.... Sadly, I see no point in returning... Another repair cost would be more then the 20% off I got for my first visit. At this point, I'm just going to get them re done.
Due to the complete 180 in service, the charge for repair so close after getting my nails done, and the same issue occurring 2 days later... 2 stars removed... If it wasn't for the fantastic 1st visit, it would have been a 1 star.
... Disappointed π₯
**2nd update: this review began with 5 stars.
Sadly less the two weeks after getting my nails done (bio gel and shellac) all but my left baby finger peeled off. When I went to a different salon to get this mess fixed, it was explained that the bio gel was put on to thin... What started as an excellent experience turned out to cost me quite a bit of time and money... I will not return to Aria salon, and sadly, other than my initial appointment, this experience was horrible. I can not recommend this salon for nails at all. Read Less