madison is the most helpful employee there! So sweet and has great customer service skills! may i also mention that she does my eyebrows beautifully. I refer all of my friends and family to her and they love her! Read Less

STARTED WORKING IN THE MALL LAST YEAR... HAD NEVER HAD THREADING DONE BEFORE. STARTED GOING HERE AND WILL KEEP COMING HERE AS LONG AS THE SAME GIRL'S ARE STILL HERE!! THEY ARE AMAZING AT THEIR JOB... VERY GENTLE ON YOUR FACE. SHAPE YOUR EYEBROWS TO BEST LOOK FOR YOUR FACE!!!! Read Less

Very unprofessional store. 85% of the time I go in to try and get my eyebrows waxed the girls are on "break", there is always a long wait, they sometimes say they will put your name on a waiting list, but most of the time say you have to stand there and wait until the long line of people ahead are done or else you lose your spot. I do not recommend going here, has potential to do better, if they cared more about their customers. Read Less

I stopped going here awhile ago because of the inconsistent service (sometimes my brows came out great other times they came out awful). Yesterday I needed my eyebrows done in a bit of a rush so I went in. I told the clerk a bunch of times that I was trying to grow them out. She said not to worry and then proceeded to tear off everything I had been trying to grow in and to make matters worse, they aren't close to even. I slept on it last night and when I woke up this morning and saw my face, I was still so angry I had to post this. I'll never go in again. Read Less

I'm only giving two stars because I've been going to Trade Secrets for 10 years and have never had an issue until today. I went in to have my eyebrows cleaned up. I specifically told the girl I did not want a new shape I just wanted the stray hairs to be cleaned up, it's what I always ask for. I sat in the chair for almost 30 minutes, so I knew something was going on. Normally I'm in and out within 10 minutes. When the girl handed me the mirror to have a look I was horrified. She didn't listen to me at all. My usually thick eyebrows were replaced with skinny brows. She asked me if it was ok, and I told her no, it was too skinny and tried hard not to cry or yell. While to some it might just be hair and it will grow back, but I put a lot of importance on brows, they frame a face and this is not what I asked for. I give them kudos for not charging me for it, this was appreciated because she realized she messed up. This experience has tainted my 10 year patronage to this establishment. I'm not sure how this girl got her license or a job for that matter because it was clear that she did not have enough experience in waxing or listening to what a client wants. I hope in time she can improve and master her skills, but until then she should not be working on clients. Lesson learned, I will not return here to have my eyebrows done and will do them myself from now on. Read Less