10 Reviews

Trade Secrets | Bramalea City Centre

Brampton, Ontario
Reviews
Soniya SK.
16 Jul 2018
REPORT
Here is my honest feedback. I went here with very high expectations. Unfortunately, I was let down. 1 stars because I had called to cancel my style appointment due to time restriction. However, still ... Read More
Here is my honest feedback. I went here with very high expectations. Unfortunately, I was let down. 1 stars because I had called to cancel my style appointment due to time restriction. However, still accommodated me and the price. (Still 10 dollars more, than what I usually pay at my salon) First off, she washed my hair I didn't even feel like she washed it properly. So rushed. Didn't drape the towel on me at all. It never occurred to her, to put the drape on me so my shirt doesn't get all wet. I had to ask for it. Than without brushing my hair, sprays something. She was so ROUGH..pulling my hair brushing it so roughly. With my hair you need product and HEAT protection prior to blow dry..other wise it gets frizzy and dry...she starts blow drying my hair using a brush literally yanking and pulling my hair..I had to tell her to stop. Shes like oh, I always use this brush. Any brush she used pulled my hair. My hair needs the other type of bristles...I was extremely unhappy with my experience. For hair straightening she was spraying and taking the straightener applying immediately...like why not take the product into ur hands and then apply to hair. This method made my hair extremely greasy on top. I had to tell her, she was leaving pieces. Honestly for 50.00 including a 5.00 tip it was not worth it. Definitely NOT SALON LEVEL. Very inexperienced and kids working. No rapport.very poor service. How can you charge so much? And NOT deliver from your end. I had to use dry shampoo so my hair didn't look greasy..defeated the whole purpose.I WILL NEVER RECOMMEND OR COME BACK. Highly disappointed. Her name was, Mandy Read Less
Tanjila Tarafder
28 May 2018
REPORT
Great place to shop, i had my hair and makeup done.They did an amazing job! Owners are wonderful people!!! Will come back again.
Ilyssa Abalajon
21 Apr 2018
REPORT
I just got a hair cut from this place and the only reason they don't get a 1 star is because they were accommodating of a short notice appointment. Other than that this place needs to hire stylists wh... Read More
I just got a hair cut from this place and the only reason they don't get a 1 star is because they were accommodating of a short notice appointment. Other than that this place needs to hire stylists who know that they are doing. You can tell if they are good by the techniques they use and I may just be used to my usual salon stylists at Donato but this woman appeared to not know what she was doing. When thinning my hair she just used thinning scissors and went under my layers and cut a huge chunk near the roots then brushed out the hair. I asked for side sweeping bangs and all she did was a straight cut and pushed them to the side. She said she would frame my face but that clearly didn't happen. I came here out of convenience because it's close to my home and I don't have time in the next couple weeks to visit my regular salon. It also had good reviews so I thought I'd try it out but I am NEVER coming here again and I suggest other people don't as well. Read Less
Jenn Aspilla
4 Apr 2018
REPORT
This place is wonderful! Got my hair coloured and cut here. Mandy did a stunning job! She went above and beyond with her customer service. I am thrilled at the outcome.
Daniela Casas
4 Mar 2018
REPORT
Amazing service! Got my hair done, and the lady helping me was so great, also great conversation. Totally recommended!
andrew h.
16 Aug 2017
REPORT
Amazing experience, friendly and helpful staff.If you ever need advice about a hair care product this location has very knowledgeable staff. I had a hair cut here and the stylist showed some very amaz... Read More
Amazing experience, friendly and helpful staff.If you ever need advice about a hair care product this location has very knowledgeable staff. I had a hair cut here and the stylist showed some very amazing fading skills. I asked for a burst fade and it was on point. I also had my eyebrow wax and she was very gentle she even gave me a very "natural" look. I would highly recommend this place it like a one stop shop. Read Less
Jeff N.
16 Aug 2017
REPORT
Went to the mall and got my hair cut here. Β The guy working here knew exactly what i wanted. Β 5 stars!
Alie F.
15 Jun 2017
REPORT
I went in for a haircut, showed the stylist a picture of what I wanted, explained it to her with clear simple language, the used my hands in my actual hair to show her what I wanted. She seemed to und... Read More
I went in for a haircut, showed the stylist a picture of what I wanted, explained it to her with clear simple language, the used my hands in my actual hair to show her what I wanted. She seemed to understand then she proceeded to turn me away from the mirror and cut my hair. When she was done the style was completely different from what I had asked for, the length was about four inches too short and the right and left sides didn't match each other at all. She and the cashier working in the store insisted it looked great so I paid and left then contacted customer service. Well the representative I talked to was more interested in lecturing me than trying to resolve anything. He said he tried to call the store but could never get ahold of the manager or owner but he would keep trying and call me back. I never heard from him or anyone else with the company again. I had to go to another salon to have them fix my hair but still no refund, resolution or even an APOLOGY from Trade Secrets. Save your money, save your dignity and get your hair cut anywhere other than here. Read Less
Hilary Way
21 Apr 2017
REPORT
I went here to go and get my hair colour changed. I went from an extremely bright almost fire truck red to a dark brown and blue ombre. I couldn't be happier with how Kimberly did! It took a long tim... Read More
I went here to go and get my hair colour changed. I went from an extremely bright almost fire truck red to a dark brown and blue ombre. I couldn't be happier with how Kimberly did! It took a long time but that girl didn't give up!! I knew pulling the red would be hard but she did an absolutely AMAZING job! I love how my hair looks even when a little red is still peeking through.....it just gave my hair some dimension and even where my hair wouldn't take the change she managed to make it look awesome!!! Kimberly two thumbs up for you! You are so sweet and amazing at what you do! πŸ‘πŸ‘ Read Less
Julie Tran
4 Apr 2017
REPORT
I stopped by this store while I was at the mall and didn't really expect much. The service was amazing and beyond my expectations. I recommend this store to anyone. It is fairly reasonable price and t... Read More
I stopped by this store while I was at the mall and didn't really expect much. The service was amazing and beyond my expectations. I recommend this store to anyone. It is fairly reasonable price and the employees are nice. I would definitely come back here again. Read Less
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Book an Appointment
Online booking unavailable
Please call
(905) 792-8887
25 Peel Centre Drive
Brampton Ontario L6T 3R5
Business Hours
Monday
Mon
10:00AM-21:00PM
Tuesday
Tue
10:00AM-21:00PM
Wednesday
Wed
10:00AM-21:00PM
Thursday
Thu
10:00AM-21:00PM
Friday
Fri
10:00AM-21:00PM
Saturday
Sat
09:30AM-21:00PM
Sunday
Sun
11:00AM-19:00PM
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Trade Secrets | Bramalea City Centre

Brampton, Ontario
(10)
25 Peel Centre Drive
Brampton Ontario L6T 3R5
Monday
10:00AM-21:00PM
Tuesday
10:00AM-21:00PM
Wednesday
10:00AM-21:00PM
Thursday
10:00AM-21:00PM
Friday
10:00AM-21:00PM
Saturday
09:30AM-21:00PM
Sunday
11:00AM-19:00PM
Soniya SK.
16 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Here is my honest feedback. I went here with very high expectations. Unfortunately, I was let down. 1 stars because I had called to cancel my style appointment due to time restriction. However, still ... Read More
Here is my honest feedback. I went here with very high expectations. Unfortunately, I was let down. 1 stars because I had called to cancel my style appointment due to time restriction. However, still accommodated me and the price. (Still 10 dollars more, than what I usually pay at my salon) First off, she washed my hair I didn't even feel like she washed it properly. So rushed. Didn't drape the towel on me at all. It never occurred to her, to put the drape on me so my shirt doesn't get all wet. I had to ask for it. Than without brushing my hair, sprays something. She was so ROUGH..pulling my hair brushing it so roughly. With my hair you need product and HEAT protection prior to blow dry..other wise it gets frizzy and dry...she starts blow drying my hair using a brush literally yanking and pulling my hair..I had to tell her to stop. Shes like oh, I always use this brush. Any brush she used pulled my hair. My hair needs the other type of bristles...I was extremely unhappy with my experience. For hair straightening she was spraying and taking the straightener applying immediately...like why not take the product into ur hands and then apply to hair. This method made my hair extremely greasy on top. I had to tell her, she was leaving pieces. Honestly for 50.00 including a 5.00 tip it was not worth it. Definitely NOT SALON LEVEL. Very inexperienced and kids working. No rapport.very poor service. How can you charge so much? And NOT deliver from your end. I had to use dry shampoo so my hair didn't look greasy..defeated the whole purpose.I WILL NEVER RECOMMEND OR COME BACK. Highly disappointed. Her name was, Mandy Read Less
Tanjila Tarafder
28 May 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Great place to shop, i had my hair and makeup done.They did an amazing job! Owners are wonderful people!!! Will come back again.
Ilyssa Abalajon
21 Apr 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
I just got a hair cut from this place and the only reason they don't get a 1 star is because they were accommodating of a short notice appointment. Other than that this place needs to hire stylists wh... Read More
I just got a hair cut from this place and the only reason they don't get a 1 star is because they were accommodating of a short notice appointment. Other than that this place needs to hire stylists who know that they are doing. You can tell if they are good by the techniques they use and I may just be used to my usual salon stylists at Donato but this woman appeared to not know what she was doing. When thinning my hair she just used thinning scissors and went under my layers and cut a huge chunk near the roots then brushed out the hair. I asked for side sweeping bangs and all she did was a straight cut and pushed them to the side. She said she would frame my face but that clearly didn't happen. I came here out of convenience because it's close to my home and I don't have time in the next couple weeks to visit my regular salon. It also had good reviews so I thought I'd try it out but I am NEVER coming here again and I suggest other people don't as well. Read Less
Jenn Aspilla
4 Apr 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
This place is wonderful! Got my hair coloured and cut here. Mandy did a stunning job! She went above and beyond with her customer service. I am thrilled at the outcome.
Daniela Casas
4 Mar 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Amazing service! Got my hair done, and the lady helping me was so great, also great conversation. Totally recommended!
andrew h.
16 Aug 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
Amazing experience, friendly and helpful staff.If you ever need advice about a hair care product this location has very knowledgeable staff. I had a hair cut here and the stylist showed some very amaz... Read More
Amazing experience, friendly and helpful staff.If you ever need advice about a hair care product this location has very knowledgeable staff. I had a hair cut here and the stylist showed some very amazing fading skills. I asked for a burst fade and it was on point. I also had my eyebrow wax and she was very gentle she even gave me a very "natural" look. I would highly recommend this place it like a one stop shop. Read Less
Jeff N.
16 Aug 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
Went to the mall and got my hair cut here. Β The guy working here knew exactly what i wanted. Β 5 stars!
Alie F.
15 Jun 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
I went in for a haircut, showed the stylist a picture of what I wanted, explained it to her with clear simple language, the used my hands in my actual hair to show her what I wanted. She seemed to und... Read More
I went in for a haircut, showed the stylist a picture of what I wanted, explained it to her with clear simple language, the used my hands in my actual hair to show her what I wanted. She seemed to understand then she proceeded to turn me away from the mirror and cut my hair. When she was done the style was completely different from what I had asked for, the length was about four inches too short and the right and left sides didn't match each other at all. She and the cashier working in the store insisted it looked great so I paid and left then contacted customer service. Well the representative I talked to was more interested in lecturing me than trying to resolve anything. He said he tried to call the store but could never get ahold of the manager or owner but he would keep trying and call me back. I never heard from him or anyone else with the company again. I had to go to another salon to have them fix my hair but still no refund, resolution or even an APOLOGY from Trade Secrets. Save your money, save your dignity and get your hair cut anywhere other than here. Read Less
Hilary Way
21 Apr 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
I went here to go and get my hair colour changed. I went from an extremely bright almost fire truck red to a dark brown and blue ombre. I couldn't be happier with how Kimberly did! It took a long tim... Read More
I went here to go and get my hair colour changed. I went from an extremely bright almost fire truck red to a dark brown and blue ombre. I couldn't be happier with how Kimberly did! It took a long time but that girl didn't give up!! I knew pulling the red would be hard but she did an absolutely AMAZING job! I love how my hair looks even when a little red is still peeking through.....it just gave my hair some dimension and even where my hair wouldn't take the change she managed to make it look awesome!!! Kimberly two thumbs up for you! You are so sweet and amazing at what you do! πŸ‘πŸ‘ Read Less
Julie Tran
4 Apr 2017
β˜†β˜†β˜†β˜†β˜†
REPORT
I stopped by this store while I was at the mall and didn't really expect much. The service was amazing and beyond my expectations. I recommend this store to anyone. It is fairly reasonable price and t... Read More
I stopped by this store while I was at the mall and didn't really expect much. The service was amazing and beyond my expectations. I recommend this store to anyone. It is fairly reasonable price and the employees are nice. I would definitely come back here again. Read Less
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