Making an appointment was completely useless. They rushed doing my nails. Half of them were crooked and I didn't have time to get them to fix it. Went back the next day to get them fixed and they told me that I didn't get my nails done at their salon. I wouldn't recommend going there unless your can afford to give a minimum $10 TIP... That's the ONLY way you'll get respectable service. Read Less

Great customer service and nail quality. They accommodated with my indecisiveness and even fixed my nails free of charge the day after... not even accepting a tip! Very reliable for gel nails, chrome colours, shellac & manicures. Extremely pleased. Read Less

I get a Biogel coating over my natural nails. I got my last Biogel refill done with a gift certificate at some hack place in Thornhill (Venetian Nails & Spa), and they were awful. The gel was sloppy, the polish was bubbly, and I ended up with cuts on the sides of my fingers. I returned to Prospa today in hopes they could save my nails. Lee was a miracle worker. She took a lot of time, and I was so happy to see the results. My nails are beautiful again, and I'm so grateful to Lee and Prospa for their great work! Read Less

This place is ok. I like their pedicure services; but, the last two times I went for nail services, I felt rushed and my nails ended up messy looking. I'll definitely go back for a pedicure, but not nails. Read Less

Good place. I usually use them for manicure/pedicure in the spa chair. Like many places, the technicians are more interested in talking to each other than clients. One of the reasons I choose this place over others is that they don't use power tools (Dremel) on my nails. The big plus for me is the foot and calf massage. I love it. The massage chairs sometimes have service issues and aren't always working. CP24 is often showing on the TVs, so I bring an e-book or a friend to chat with. Read Less

I have been getting my eyebrows wax for 5 years now and I have never had a issue with wax until I came here. With in a hour of getting my eyebrows wax from here I break out all around my eyebrows. It happen twice and I will not be going back. Read Less

Worst Mother/Daughter mani/pedi ever! My daughters mani/pedi looked like a 5 yr old did it! My gel gel manicure had uneven coloring and did not cover my nail. My hands and feet felt so rough afterwards as well. I get a mani/pedi every month and this is the last time we will go here! Read Less

I wil never go there again. Spa charges service tax if you have gift certificate. For Christmas I got gift certificate of $60 and my bill was $60 then they asked me service charge which was $8.89. Rip off Read Less

I frequent this nail salon even though I live in Pickering.  I have only ever had Shellac manicures there from a lady named Nancy.  This salon is clean and reasonably priced - $33.90 after tax for a Shellac manicure.  My nails always look nice, however, some visits turn out better than others, for example sometimes my nails don't seem as shiny as other times even if I am just getting the same colour again.I have never experienced any cuts or rough handling and I enjoy getting my manicures there.Have I had better manicures at other places?  Absolutely, but the cost difference is significant.  For someone who only gets Shellac every couple of months as a treat, I consider Pro Spa a solid choice and I will continue to go there.The only real negative I could say is that I have had to wait 15-20 minutes sometimes before my appointment begins when I arrive on time (although I did not have to wait when I was there today), but this is usually due to people being late before me I imagine.Overall take: For the price, this is a good spa. Read Less

I also bought coupons through dealfind and found problems. As in the previous comment the massage was shorter and the facial was longer.  I had to book 3 weeks prior to the appointment and even then was offered times like 6:30 on Friday night.  I thought the point of these types of deals was for the customer to be able to check out a place before having to pay full price. I have booked my second (with coupon) appt but bAsed on the treatment so far I will not return. Read Less

Good place. I usually use them for manicure/pedicure in the spa chair.  Like many places, the technicians are more interested in talking to each other than clients.  One of the reasons I choose this place over others is that they don't use power tools (Dremel) on my nails.  The big plus for me is the foot and calf massage.  I love it.They ask that you buy a small kit for personal hygiene reasons for a nominal fee ($1?).  I leave it in the car to remember it for the next time.  The massage chairs sometimes have service issues and aren't always working.  CP24 is often showing on the TVs, so I bring an e-book or a friend to chat with. Read Less