I made an appointment at this establishment as I was in town for work. When I called the reception was very friendly and accommodating. I arrived for my appointment and I was quickly taken to a seat and met my stylist. She was friendly and seemed very nice. I showed her a picture and we talked about a base colour and partial foils. All was good. After she toned my hair at the sink I went back to her station where she blow dried me. As she was blow drying and styling my hair I was noticing that all of the foils she put in my hair were underneath and when all was said and done you couldn't see any. I had told her I had one length hair in the initial consultation so I assumed she would know that if you only foil underneath it's likely you won't see them. Anyway long story short I told the receptionist when I went to pay I said I shouldn't have to pay for poorly placed foils, my hair looks like an all over colour... she agreed, until the stylist came out and argued with me that I could see them... figure that one out...? Anyway, They made me pay for the foils. I let them know I was a first time client (you would think for new business they would just remove the cost of the foils or at least offer to add a few more to ensure a happy customer... nope.) So, the moral of this story is... avoid this place at all costs... or it will cost you. Read Less

I had a fantastic experience with Leah. She was personable, knowledgeable and skilled. Her service was exceptional. I got a cut and colour with her. I will be returning again for sure. As someone who has not had their hair done in a long time and was nervous going in, I can certainly say that I am now comfortable and confident in my new look. Many thanks. Read Less

I went in there with very long hair. I have been growing it for many years. So many that it was down past my bum. I am a Japanese 5' 7" woman. I had gone in with a photo of what I wanted. A Korean Wave and a cut. The photo was from head shots of hair with a Korean Wave. My appointment was with Sue, who I was told is the Perm Queen when I made the appointment. She said the look was from hot rollers then gave me a rough cut a perm and another cut. Sue used two perm solutions to make sure the curl would take. It took all right. She told me normally you would wait at least 24hrs before you wash your hair, but she told me to wash it as soon as I woke up the next morning. I felt like she wanted me to wash it way sooner than that, but didn't want to freak me out. I looked like a poodle :( She then cut and styled my hair. I had a helmet on my head :(( When I said this and was fiddling with my hair, she tried to fix it. I still had a helmet on my head. Now you have to understand that I have what my doctor says is a social anxiety disorder. So confrontations is something I avoid for fear of an anxiety attack and in public which would make it worse because now people are watching me. So I left. I called later and spoke to the owner, Gina I think her name was. She told me to come in and that a master hair stylist would look at it and let her know. Gina was to be in a meeting all day. So I went in. Spoke to Barb I believe. She was nice, all the people were nice. I walked away feeling like I was told in a very nice polite way that it was my fault for wanting instant gratification and for not knowing how to blow dry hair properly. This having been so many year of not doing anything with my hair. (I'm 50 years old, not an idiot). Being told that in a month I would be happy with my hair and also having been given an appointment for a hair drying lesson for that Friday. I cancelled that appointment. My hair is to short and there is to much curl all over my head for the look I was going for. I come to a professional hair salon for professional advice for a style I am wanting. When being told I'm getting the Perm Queen, I expect that she knows hair and when to perm and when not, or how much to perm, where to put the curlers etc. Not being told I need a hair drying lesson and Sue having HAD a lot of perms in her life qualifies her for being called The Perm Queen. I would think if my hair is to thick for the style I wanted and that a perm is not the way to achieve this look, that the hair stylist would say so and suggest something else. Especially there so called Perm Queen. Not just do what I asked for because who is she to tell me otherwise. She's the professional hair stylist, she does this for a living! It's her job! I would like my money back, but don't believe this will happen. So I will write this and wait for my hair to grow out. Right now I BLOW DRY my hair straight and put in pigtails when I am at work. If you have read this really long comment, Thanks! Kristin Tokawa-Surrett Read Less

Hi!Had my first experience with Sue Beal and Wow!I was treated well from the moment I walked through the doors to the time I lefthink by all staff.I look forward to a stylist/client relationship with Sue for a long time! Thanks Head Shoppe...thanks Sue! Read Less

I just got back from my first appointment with Danielle and it won't be my last!! I have shortish curly hair and have a hard time finding a stylist who can give me what I want. Danielle was not only able to give me a fantastic hairstyle but she understands hairRead Less