I visited All Seasons Nails Park Royal with my daughter and had my WORST manicure experience Ever. Staff are incompetent, rude, unprofessional, while the store manager didn't take responsibility of t... Read More
I visited All Seasons Nails Park Royal with my daughter and had my WORST manicure experience Ever. Staff are incompetent, rude, unprofessional, while the store manager didn't take responsibility of the behavior of her staff at all. In addition, the higience condition in the store is very concerning.
1. Staff are not properly trained. The first staff they assigned to me, Nancy, cut two of my fingers deeply when removing my old nail gel. The wound was bleeding but she didn't treat the wound at all. Instead, she just wiped my wound with the towel which was dirty and unsanitized from previous customers. Then she applied the regular nail polish remover on my fingers, including the wounded ones. My bleeding fingers hurt worse with the toxic chemicals. Then she handed me over to the second staff , Hannah.
2. Hannah was extremely rude and unprofessional. She kept an angry face throughout the process, dragging my hands and arms around as if she was trying to beat me up. All her movements were extremely forceful and rough, and she didn't even bother to ask me if that was ok. When I tried to confirm the color code of the nail polish I chose, she raised her voice with extreme anger and criticism. I was astonished because I've never experienced such attitude before. When I asked her to redo one nail which was scratched during her forceful pushing around, she glared at me as if I was crazy. Then she just added another thick layer of polish to cover the scratch. It didn't work. So she angriely removed the nail polish on that finger, partially, leaving some color on the edge of my nail. Then she hastily applied nail polish on that finger nail and left me there for 20 minutes without saying anything. That's all the services I received.
3. The store manager Rachel was very irresponsible. Feeling very much maltreated by Hannah, I complained to the manager Rachel. Rachel briefly said sorry first without any sincerity on her face, and didn't bother to look at my fingers at all. Then she asked me if I'm ready to pay now. i said I will pay for my daughter's manicure, but should not pay for the service I received due to the cut and awful service. Rachel changed her face immediately and said she could do nothing about that.
4. Store supplies are dirty: towels and nail filers, clippers, scissors are reused to different customers without any sanitization. When Nancy wiped my bleeding wound with the towel, I saw fresh taint on the towel which was left from previous customers. It is concerning to think about the cleaness of these supplies, and the fresh cut you might got on your fingers, and the possibility of contagious disease from the dirty supplies to your open wound.
Throughout the process, I didn't feel like a customer, but someone who was beaten up due to his/her own wrong doings. I can't explain how shocked I was, because I never expected to be maltreated in a nail salon.After a long argument, Rachel asked me to pay for a discounted price for my own manicure. I didn't have time to argue further so I paid and left with my bleeding wound and poorly applied nail polish.
If you ever walk to All Season Nails in Park Royal, you should definitely think twice. If you are lucky enough, you might be assigned to a staff better than these three, but after all, it definitely does not worth the money and time you'll spend! Read Less