I have never been more disappointed with how my nails look. This was my second visit to this salon. After my first visit, I was not impressed, but okay with my nails: the technician was clearly rushed and she cut me with the file, but the appearance of my nails was satisfactory. I decided to come back and give this place a second chance. I booked an appointment this time so that I was not rushed. After explaining what I was looking for, the nail technician gave me two options. Neither were exactly what I wanted, but I decided to give one option a try - a french tip solar nail. I wasn't really impressed that for a colour change (which this was) I had to to a completely new nail and pay for a new set. Nonetheless, I trusted that this nail technician knew what he was doing and my nails would look good. After he placed the tips on and began applying the solar nail, I told him that I noticed one of my nails was crooked. The french tip was lopsided. He explained that he matched it up with my natural nail and did nothing. I explained that it still looked crooked to me and I was not happy with it. He then began filing and shaping my nails and had me look at them again. I told him that I wasn't thrilled about the shape but the length was good. He then said again that he matched up the nail with my natural nail and some nails aren't perfect. That's not what I meant at all. He filed by nails so that the shape of the nail is slanted inward, which is not what I wanted (I had previously had square nails with rounded corners). On top of everything, one of my nails had a crack and a chip at the tip (which I had to fix myself at home) and my nails were all different lengths on the same hand. I am so disappointed - what a huge waste of time and money! I very likely will not be returning to this salon. Read Less

They stayed late for me past close as I called about 30 minutes before close to come in. They were all very nice and friendly especially Van the gentleman that did my nails. I normally hate acrylic nails and find they look too bulky and weirdly unnaturally pink but admittedly no one else was open that did gel french tips so I thought I'd try acrylic out again since I was leaving for vacation the next night. They turned out beautiful! Enough so that I may switch to acrylic now. He did a very fast job and still did a perfect job and put up with my finicky picky shaping without complaint and did everything as I asked. And he was gentle and chatty and the salon looks very well kept and clean. And I even enjoyed the girl who sung quietly as she swept and cleaned up the salon before leaving. It's nice when you can tell they are happy at their work. Miserable people don't sing beautifully as they clean. I have never bothered to write a review for a salon before but I am impressed and appreciative of how accommodating, efficient and economical they were. Will definitely be back! Read Less

I'm never blown away here. My nails look okay but are not finished well, the technicians here are not meticulous about their work. I also had some waxing done and needed to point out w few places where she had missed, but she continued to question me instead of just fixing the problem. The lotion they use after waxing is pretty slimy, and I left with my face feeling pretty gross. Also, it seemed like she didn't know some of the basics of waxing that even I know. I wouldn't return here again. Every time I come home to Vernon I give them another try,  but the prices they charge are just not worth the service they give. Read Less

I am not a nail expert but I find the service and quality at Emma's to be on par with any nail salon in town. They are usually very busy however if I call for a fill they ALWAYS accommodate me the same day and within 1 or 2 hours. Smart bet is to call rather than walk in and they will fit you in promptly. I usually get white French tips but whenever I want a colour or some bling the selection is very wide and they have the colour in stock. They have great attention to detail and I have never been disappointed with the results. I definitely recommend Emma's nails Read Less

As disappointed as I was with Emma’s shop, I almost didn’t take the time to write a review but after seeing a CBC report on Ontario nail salons I felt compelled to write. They stated the health department’s main challenge is that clients don’t report poor shop conditions. September 11, 2015 I was going to a family event so I was really looking forward to getting a manicure before attending. I’m not an expert but have had many manicures and pedicures plus have a knowledge of sanitation and hygienic requirements. My first suspicion of a problem was while waiting my turn at the manicure station. The worker was going to start but I noticed all the tools and buffer were already on the table. Knowing that contaminated instruments are the number one cause of salon infections, I brought it to her attention. She quickly removed them and brought out a new sealed package of tools. I gave a sigh of relief until I was under the nail dryer and facing the salon from a different angle. I don’t know if the salon was a family affair but there were more workers than clients and a number of staff were either in bare feet or wearing socks only. Staff were sitting on the pedicure chairs with bare feet doing their own nails and chatting with one another then walking across the salon floor to get something then returning to the salon chairs. The manicure looked good but the hygienic conditions were not good. I don’t live in Vernon, but I won’t be going back to that salon. Read Less

Some of the staff are very good at doing nails, but when your business is nails you need to actually have nail polish. They give you the colour "wheels" for gel polish (actually shellac) with 100s of colors but they never have the actual colour. They have maybe one or two colours of each kind and try to convince you that one of those is "close enough" to the one you chose. Of course you're already stuck in the middle of a manicure before they let you know that in fact they have nothing even close to the colour you chose at the outset. I ended up looking like I had bubble gum colour on my nails instead of a normal pale pink.The manager (if that's who he was) was condescending and rude - telling me it was silly to expect the nail polish to actually look like the color chosen. Umm, that's kind of the point.Their hygiene is also sketchy - if you want the pedicure station clean they charge you extra for a liner, otherwise they just do a quick rinse. When you compare prices don't forget this is one of the few places around that charge you extra to remove gel polish with a gel polish manicure.Bottom line, way too expensive for a bargain basement run operation. Read Less

Very poor reception when you arrive- staff could care less.  This place lacks training and calls shellac manicures "gel" which is false.Prices waaaayyyy too high for ilittle old Vernon BC and quality is very questionable.Come on Vernon- open a decent nail shop!! Read Less