One of the worst pedicures ever! What should have been a simple callous removal resulted in cuts to my toes. The technician knew that he had made a mistake, but since he couldn't speak English, cou... Read More
One of the worst pedicures ever! What should have been a simple callous removal resulted in cuts to my toes. The technician knew that he had made a mistake, but since he couldn't speak English, could only keep asking if everything was OK..
In the meantime, one of the technicians who was on a break, reclined in the spa seat next to mine and proceeded to listen to her music/video without ear buds. I have never experienced such unprofessional behavior, and I have had pedicures on most every continent!
Another technician, who understood that I was unhappy, asked me to explain the problem to the manager, and suggested that I might be offered another pedicure at no cost. This young woman, and the receptionist, were the only employees who behaved professionally.
The manager apologized, and told me that unfortunately accidents happen from time to time. She suggested that she could discuss an alternative for the next pedicure. She was more concerned about potential liability, than about ensuring that I would be a returning client.By this time I was so unhappy that I told her there wouldn't be another pedicure. If she had been sincere, she could have comped this procedure. I am a resident of the Sunshine Coast, not a tourist. I would like to think that local businesses would appreciate those of us who will patronize them all year round, but that doesn't seem to be the case with this establishment. Read Less