Most amazing nail salon ever! Angela helped me and was so patient I at first didn’t like the color & she kindly removed it and redid it for me with a smile best customer service I’ve received in a long time, I highly recommendRead Less

My sister and I went on Friday. I must say the staff that works here is amazing. I love my nails and they helped me to pick the color that I wanted without rushing me, like every other salon has always done to me, since I'm overly picky. I believe my sister and I have found the salon where we will be going to from now on. Read Less

Literally "perfectly polished":) Got Shellack on hands&feet. Kitty did an awesome job, she is really friendly, accurate and so fast! I'm so ticklish but for the first time I enjoyed the 15-20min (included) foot massage. The place is clean, new and the massage chairs are nice too:) Read Less

I have to say how happy I am to have found this place! Over the years I have tried many salons around Middletown & they all left me pretty disappointed. I settled with doing my nails at home for awhile. After just one visit here I know it'll be my go-to from now on. Last week I had a gel mani & pedi with Sandra. My nails were a mess from a previous salon I thought I'd try. I left The Nail Bar and my nails looked amazing! Thank you so much! I am telling everyone how great you are! I'm looking forward to my next visit! <3 Read Less

I booked an appointment to get my nails done 3 weeks prior and told the receptionist that I wanted ombre nails since my wedding is coming up. She told me that it would take about 2 hours and I said that was fine. Today I went for my appointment and they told me they couldn't do the ombre nails because it would take at least 2 hours. I told them that when I booked, i specifically said I wanted ombre nails. The lady kept saying she couldn't do it. I was pretty upset because my wedding in 2 days and I can't book a last minute appointment anywhere else. So she said she can make a french mani but she would have to skip the massaging part for my pedi. In the end, my nails look fine but it's not at all what I envisioned for my big day. The customer service was poor and I had to pay for something I didn't even want. Not coming back here ever. Read Less

I booked an appointment to get my nails done 3 weeks prior and told the receptionist that I wanted ombre nails since my wedding is coming up. She told me that it would take about 2 hours and I said that was fine. Today I went for my appointment and they told me they couldn't do the ombre nails because it would take at least 2 hours. I told them that when I booked, i specifically said I wanted ombre nails. The lady kept saying she couldn't do it. I was pretty upset because my wedding in 2 days and I can't book a last minute appointment anywhere else. So she said she can make a french mani but she would have to skip the massaging part for my pedi. In the end, my nails look fine but it's not at all what I envisioned for my big day. The customer service was poor and I had to pay for something I didn't even want. Not coming back here ever. Read Less

I booked an appointment to get my nails done 3 weeks prior and told the receptionist that I wanted ombre nails since my wedding is coming up. She told me that it would take about 2 hours and I said that was fine. Today I went for my appointment and they told me they couldn't do the ombre nails because it would take at least 2 hours. I told them that when I booked, i specifically said I wanted ombre nails. The lady kept saying she couldn't do it. I was pretty upset because my wedding in 2 days and I can't book a last minute appointment anywhere else. So she said she can make a french mani but she would have to skip the massaging part for my pedi. In the end, my nails look fine but it's not at all what I envisioned for my big day. The customer service was poor and I had to pay for something I didn't even want. Not coming back here ever. Read Less

Nails were done beautifully by a Caucasian girl but the atmosphere was horrible.I walked into my appointment and was not greeted by the people. The Asian lady with the long false eyelashes was very rude. When she was filing my nails she grabbed my hands very tightly and rushed through all the filings. When she was cutting my nails she shouted "how long?"  While grabbing my hands and started to cut away. She never spoke a word or gave a smile. She constantly looked very mad and looked as if she was judging me.  As the Caucasian girl did my nails she was very sweet and we had a very nice conversation. I looked over to the Asian lady's table and she was talking to her client and was constantly smiling and whispering. As I was about to pay, I had my credit card ready to go and she just grabbed my card and put it into the machine. She never said a single thank you nor did she even bother to give eye contact. So sad to see a beautiful nail salon with horrible customer service. Would not recommend going to the nail salon unless you would like constant gossiping, judging and overall rudeness. First time going and you will never see me back again. Read Less

The staff are super friendly and their work is meticulous. The place is really clean and it actually smells nice inside. No chemical smell. Probably my favourite place to get my nails done in Richmond. Read Less

I'll admit I was a bit intimidated to come into this place after reading the reviews, but I'm glad it didn't stop me from trying them out. I just came back from getting a gel manicure from Amber, and it's probably the best manicure I've ever received.I came in on a Saturday around 2pm, and it was pretty busy. There were a few people waiting to be seen, but I only had to wait about 15 minutes without an appointment. They have plenty of seating at the front and have coffee and beverages for anyone waiting. They offer a good variety of gel polish brands and in more colors than most salons would offer.Amber was great. She listened to my needs, fixed the terrible mess from my prior manicure, and was really gentle. She engaged in conversation the whole time, always made sure I was comfortable, and kept me updated the entire way through.Overall, the manicure looks amazing. There is not one bubble, it is perfectly coated, shaped, and cleaned. I honestly can't remember the last time I ever received such a thorough manicure where they actually took the time to make it look exactly as you would expect. Really happy about my experience here and will definitely see Amber again for my next appointment. :) Read Less

I have been getting my nails done for about 4 years now, and by far this is the best place to go. The atmosphere, the ladies are so welcoming, & my nails are AMAZING! Done by Kitty. I will definitely be going back with my daughter. THANK YOU Kitty for doing such a great job. Read Less

I'm a huge fan of Perfecty Polished.  I have frequented many a nail salon in Richmond, but found they always came up short somewhere: cleanliness, service - there was always something that made me feel slightly icky about my experience.  Hailey is fantastic.  She always fits me in when I need an appointment, is flexible about changing my appointment when my crazy work schedule requires it, and has great about getting me in for emergency fixes ASAP.  Last week I lost a nail and Hailey fit me on an hour's notice and didn't charge me for the repair.  The technicians do vary in terms of their customer service.  However, when I've made a comment about that to Hailey, she's always, always addressed it.  One technician was consistently 30 minutes late for my Sunday morning appointments.  Mentioned it to Hailey in passing? Never happened again.  For me the key thing about a great business is that it fixes mistakes.  No one is perfect.  But being able to take feedback and ensure that things don't happen that way again, means a lot to me.To respond to some of the comments about not getting the "super sweet" treatment:  I wouldn't say I'm the "target demographic" you mentioned either, but I find consistently visiting this business and being kind myself, has meant that I'm treated with kindness in return. Read Less

My friends and I came here to get pedicures and had a wonderful experience! The staff accommodated a group of us so that we could enjoy the experience together. There is coffee/tea/purified water and we were even treated to Krispy Kreme donuts! Such a special treat. The massage chairs are very comfortable and the staff took their time taking care of us and gave us a lovely treatment. All of us were very pleased with our pedicures. Read Less

Not bad but the leg and foot massage was too short as they were busy and in a hurry so I paid the regular price but had half a pedicure......maybe go when not busy and rushed - staff all very nice. My gel nails were great but when I asked for them to be removed they just used a grinder to grind down which damaged my nails badly...... Not happy ! Read Less

Been looking for a nail salon place thats near home and knows their stuff. Hailey did such an awesome job with my nails!  very detail oriented and clean work. She doesnt rush into it unlike other salons out there. She did a great work doing my coffin nails and she suggested a great shade of color for my nails. Friendly and sweet. The salon itself is very clean, professional and great location (Steveston area). I will DEFINITELY come back! I cant stop looking at my nails hahaha Read Less

Awesome pedicures! However, I would NOT recommend getting a new set of gel nails here if you're starting from your natural nail. It's clearly a "time is money" attitude, or as my friend calls it ... "McNails". My "nail tech" did not even bother to do a rudimentary manicure and ended up applying the gel overtop my cuticles, which resulted in almost all of the gel lifting at the cuticle within a couple of days. She also chose to use cheap plastic tips instead of properly "bui...lding" the nail with the gel, she told me it was to save time. As a result I have incredibly ugly concave nails that are twice as thick at the tip than they should be. I also have ragged ridges on the underside of the nail, because she hacked my natural nail off, then glued the tips on without even filing the natural nail smooth. I hope they spent my "donation" to their business well, as it will be the last they get from me. See More Read Less

Perfectly Polished is the best nail salon in town where you are guaranteed a quality experience and beautiful nails. Hayley, the owner of the salon, is the most welcoming, kind-hearted, caring person who truly makes each and every one of her clients feel at home. She, along with her employees, are amazing at what they do, taking their time with every person and accommodating to specific needs. It is not unusual for Hayley and her staff to arrive at work one or even two hours before scheduled opening and stay one or two hours late to accommodate all clients. That being said, making an appointment in advance is highly recommended as this is a popular salon with a large client base. Acknowledging Alicia M's review, yes they do become booked up as is the case with many quality salons and what you have stated is completely contradictory. So, yes if you want a 'decent job' go elsewhere, but Perfectly Polished only provides the best! Read Less