The ladies were very nice.... but it is way over priced for the experience. I paid for a very expensive manicure and they didn’t even soak my hands for trim my cuticles. My husbands nails were buffed so thin that his nails were sensitive and he ended up fixing them himself after. Read Less

Never once been disappointed in the service in the six years I've been going to Pure Nail Bar Port Moody. Prices are always fair, nestled exactly in between more expensive spa nail treatment and low classy nail joints. If I get a chip, they are happy to touch up afterwards without any problems. Excellent personalized service from all the nail techs. Read Less

I received a gift card as my bridal shower and decided to go in on September 23th. The experience was okay... I called in to see if they had any room and they were able to take me in within 45 minutes. First thought when I walked in... the place is nice.. bright... and love the comfortable sofas. Now... I've done MANY shellac/gel mani and regular pedi (I'm a regular at this place by North Road) and my regular place would at least spend 1.5 hours on a shellac mani and regular pedi..however, here it was literally an hour...not a biggie.. i like that its faster as long as the aftermath is great....BUT... ITS NOTNot even 2 days later, I realize that my nails were not filed properly... and before you know it, on Saturday (September 30th) my thumb shellac came right off.. like PEELED right off.. and my nail broke.. so i figure.. maybe I wasnt careful with my nail and decided to brush it off...Another 2 days later, i can see that all my nail polish are now coming off and starting to peel. My nails are breaking left and right.. and I'm devastated. I know i got a gift card but man.. if i had to pay $70 for this.. I rather drive a bit further and just go to my regular place. When i get my shellac/gel mani done at my regular salon, it LITERALLY can last me for almost a month.. I had the tech actually laugh at me for leaving it so long and wasnt bothered by it.. Right now, I have all uneven nails plus polish stripped from most of my fingers...Nope.. not coming back.. sorry definitely not worth the money and i rather sit in a more uncomfortable chair than to throw away $70+ to something that cant even last for 2 weeks. Read Less

This was my worst experience ever! I got my gel mani made by Sonya and it took her 30 min to get all done. This means she didn't do anything. She washed my hands, cut my cuticles on a few nails (not on all of them!) like she was in rush. It took her about 2 min to do my mani and then she started to apply gel. Horrible horrible horrible. I could make my manicure much better myself. And it cost almost 50$. What for? Read Less

This place is terrible! I would have been better off not getting a pedicure. My feet ended up more dry and in need of a pedicure then before I went in. The lady rushed exfoliating my feet. I don't even remember getting a massage. Customer service was definitely lacking. I would never recommend this place to anyone! Read Less

Worlds worst nail salon. They did gel fill over my acrylic saying its would be just fine. 3 days later they all started to pop off. I called to ask why and they said Id have to remove my nails and redo them with gel... but heres the catch Id still have to pay $50 AFTER I just payed $50 three days ago! Thats $100 in total for my nails!! Are you kidding me! Worst of all the customer service is a JOKE! I'll never come here again and will tell all my ladies to stay away! Read Less

I hate to complain but I can't help but voice my disappointment. I looked up a contact email for the business but I could not find one. I had a pedicure today at the Port Moody location by a woman named Sonja. I am 38.5 weeks pregnant and was looking forward to some MUCH needed TLC and my last pedicure before delivering my baby. Of all the women in the nail bar I was the last to arrive at 2:30 and the first one finished at 2:50 My pedicure was a whole 20 minutes long and consisted of zero effort from my nail tech. My service was rushed and sloppy. I asked the client next to me what type of service she had booked since hers was much more thorough and enjoyable looking than mine - she had also booked a pedicure. I could have asked my husband to do my toes and he would have done a better job than what I had received. Upon paying I mentioned to the girl at the front my disappointment in my 20 minute service. I paid for my service and was on my way. In my opinion - I will not be returning nor would I recommend this business. I will likely go to a different salon this weekend to relive my final pedicure before baby arrives. Read Less

I've gone 4 or 5 times and never had a bad experience. Once I even had to get a nail color I didnt really like for a wedding party I was in, and the lady was so sympathetic about it; she added a little touch in the end that ended up actually making me love it! I've always found everyone there really nice.Read Less

I received a gift card for a pedi and I had been holding on to it for a while so I finally decided to book an appointment. I called the salon 3x over a 2 hr period and the phone kept ringing and ringing. Nobody picked up so I thought fine, maybe they're busy, I'll go online to book an appointment instead. The online booking service stated there was an available appointment at 3:30pm the same day so I took it. I then received a phone call shortly after saying that they were busy at that time and wanted to bump me to 4:20pm. Again, fine. So I show up to my appointment and the receptionist confirms that I want a gel mani & pedi (my gc was only for a regular pedi, but I was going to pay the difference) and tells me to have a seat.I meet my nail tech and she asks me to pick a colour so I go through all of the options that are given to me and choose the only one that I really like. However, as she's about to paint a layer on my toe, I'm told that they're out of that colour. She suggests an alternate and although I was not settled on it, I take it not to be difficult because it was busy and I didn't want to spend too much of their time by picking another colour.After the appointment I go up to pay and the receptionist is gone somewhere at this point so the nail tech tries to ring me in and says "Oh, you wanted a gel mani-pedi. I got you to choose from the regular colour instead. Sorry about that". Ok, now I'm annoyed. I have a kid and there's no way a regular mani will last me a single day but again, not wanting to make a scene, I said it was fine begrudgingly. I thought maybe at least they would offer a discount but I got nothing.Finally, I give her the gc and let her know that there's around $35 on it and I'll pay the difference. She scans it then says, "no there's only $15". I looked at her a little bewildered and ask if she's sure. Why would I receive a gc that says it's for a pedi and only have $15 on it? Then she proceeds to ask me if I've ever used the gc before! Um no, I think I would remember if I did!! Plus, this is my first time ever at Pure Nail Bar. Well she keeps saying there's only $15 on the card so what am I going to do? I wasn't the one to originally purchase the gc so maybe there is only $15 so I accept it, pay the remaining balance + tip. Immediately after I leave however, I felt unsettled so I called my friend to confirm if the gc was for $15. How awful is it to contact the person who gifts you something and you have to question how much they paid! I was embarassed but it just seemed so odd that the card she wrote to me said it was for a pedi yet the amount on the actual gc was apparently only $15. My friend confirmed that she paid $36.75 total for the gc so I turn around and go back to the salon.As soon as I walk back in, the nail tech is still standing where I left her so I proceed tell her that I just called my friend to confirm how much she put on the gc and she immediately cuts me off and says she realizes she made a mistake and was just writing a note on my account to have the Manager contact me in the morning for a refund. Apparently after scanning my gc, the computer told her the remaining balance that I owed was $15 and some odd cents but she interpreted that as the dollar amount that was originally on the gc. Seriously, where is the damn receptionist at this point?!Finally, she gives me a refund after humming and hawing about how much I'm owed and all I receive again was a simple "sorry about that"....From not picking up your phones, being out of nail polish, giving me the service I did not ask for then charging me extra for the service I got.... I was very pissed off to say the least. I am NEVER coming back here! I really hope that no one else will come here and go through the same inconvenience that I did. The reviews speak for themselves! Read Less

I don't want to sound mean and though it wasn't terrible, I wouldn't go again. My mother and I went for mani/pedis and although my experience with Ally was great, my mother had a different esthetitian (the name escapes me) who started her treatment 7 minutes later than mine  and though we were booked for the same services, her treatment was completed 10 minutes earlier than mine! I was still having my nails done as my mother sat there twiddling her thumbs! Both estheticians should coordinate the pace of treatment so that both begin and finish at the same time otherwise, one esthetitian will look badly and one client will feel jipped. And to top it off, my mother's clinician (though well meaning) kept complaining about how she hadn't received a lunch break, how hungry she was and how her stomach was growling! It's hard to relax when you're feeling guilty about a service being provided to you by a starving person!! Read Less

The worst experience ever.They are not sanitary they reuse everything. They made us wait almost one hour for our pedi when we had it booked the worst experience of our life. The way they did a pedi was so bad and they put on the nail polish so so so terrible like it's ridiculous.And for the price they charged I paid $80 for a damn pedicure the biggest waste of money Read Less

I had a gift certificate for a basic manicure but decided to splurge and get a gel polish mani and basic pedi.  I got a hot pink gel polish mani with a this silver line between the pink and the clear.  I looooooved the way they turned out!  I highly recommend asking for Olga when you get your gel polish done.  It's been about 4 weeks and my nails still look great.  They are peeling a bit but some of my nails aren't even peeling up at all!  I'm also still getting lots of compliments :)  My pedicure was great too.  They recommended using Cindy Lux brand and my polish still looks great  The only negative is that I'm quite short so found it hard to position myself comfortably on the couch so they could do my nails.  There were pillows but it didn't help me. Read Less

I saw they had bad reviews but I had a gift certificate to use and this was closest to home so I was desperate.   It wasn't too bad.  The young girl who did my pedicure was sweet and she was informative and did a good job.  Then I had another lady do my gel polish.  Since there was a mix up on the appointment service where I only asked for gel polish they accidentally gave me a pedicure on top of it.  They didn't charge me for the pedicure so that was very nice  of her.  Also I saw everyone was happy and no signs of attitude from any worker.  Ladies and little girls just enjoying their time while staff were conversing with their clients.  I guess the reviews up ' d their game on giving better service.  I love my toes! !! Read Less