I explained exactly what I wanted and even showed her pictures several times of the shape I wanted, when she started to shape them i explained that the shape was too square and she kept saying " yes I know, Im not done yet" I showed her the picture again and she yelled at me that she knows. she also cut me which she tried to deny saying it was the glue?! anyway by the time she was done, i was ready to just get her to take them off They are the worst nails I've ever had. Read Less

I was their customer for 3years going there every 2weeks and recommended to all my family and friends.Recently,they really don’t care about the customer and damage nails. I went there they cut my nail by mistake and also woundde my 3 fingers and pure asetone on it which cause soooooo irritation. Then their attitude was the worst I have ever seen in Vancouver rather than making their regular customer happy and apologize. They still wanted to charge me for the inconvenience they made so I switched my nail service provider to Tiffany nail at lonsdale avenue which is more professional,clean and cheaper. I am so sorry for Queens nail for their bad service and behavior and never go there again. Read Less

MADE MY MOM CRY! I took my mother here as a gift before she went to a gala event. She was so excited to get her nails done and I told the ladies exactly what she wanted. They misunderstood me and by the time I was checking on her to see how she was doing, I realized they were giving her gel nail polish instead of acrylic nails. I asked them to change it and in the process of doing so they charged us more because THEY had misunderstood!!!! In the midst of my argument with them, my mom had gotten so upset that she was tearing up. I will NEVER go here again. Read Less

I am Turkish a very fond of manicure pedicure. It wasn't as good as we used to do in Turkey, but it's alright! The extras were great like foot massage with hot stones and hot towels. Also they were quick which is quiet important for me. The price is also great. Not very clean but I don't mind it because of the price : ) Totally recommended : ) Read Less

Excellent service by Tina, the manager! The staff are also very good, jasmine and Kelly have worked on my mani/pedi, and they're great!!! Much better than most places in north van! Very clean also and they have a wide selection of shelac nail colours! Keep up the good work ladies!! Read Less

I had booked an appointment for my step-daughter and myself to have our nails done together yesterday. They booked us in for 1pm. When we walked in I immediately informed the man at the front that I had a latext allergy. He told me he would let the women know. About half an hour later, we were still waiting for our appointment to start, the manager came up to us with her latex gloves on. I backed up in my chair and told her not to touch me and that I have a latex allergy. She... was too fast. I'm lucky she touched my leg on my pants. She apologized and told me that I should have told them. I let her know that I let the guy at the front know as soon as I walked in. They took my daughter to her chair and kept me waiting for another 20 minutes. When they finally sat me, I was at the opposite end of the place. I'm giving them a poor review because they ignored my allergy and despite booking me an appointment for two, they put us on opposite sides of the place. What's worse, when I spoke to them it was all excuses but no one fixed it. आणखी पहा Read Less

I Had a HORRIBLE experience. I went to this establishment for waxing.The woman that waxed me had no idea what she was doing.She ended up ripping my skin in a very sensitive area so badly that I started bleeding right there and bled all night. The girl was using the same strip over and over! She saw I was bleeding and tried to "fix" it by putting alcohol on it which burnt so badly! I still can't go to the washroom without severe pain and burning. I went to the doctor the next day, Dr said if it was slightly deeper cut I would have needed stitches. I have to use prescription antibiotic. I am in SEVERE PAIN! DO NOT go to this place, very unprofessional and unsafe! I will never return. Read Less

I hate to say it but I'm no longer a lover of queens nails.The last two times I've been here I had for shellac nails done and they were chipped or broken within a week.We decided to take our boss for a mani pedi combo for Christmas this last year so today made an appointment for 4 for today at noon. They had our chairs waiting and reserved but not the staff - it was as though they just continued to take walk ins even though they knew we had booked these appointments. I've been sitting with my feet in what is now cold water for a half an hour and no one has come by. Each of the four of us is at some very different part in the experience - our boss, almost done; my colleagues each started and now someone has finally come by to see me: but now I guarantee they will rush through my pedicure and not complete it properly in order to catch us all up. How do I know this? It's what always happens.Great, you want more business but quality over quantity. Read Less

I've been coming here for a couple years now for manis/pedis. The staff is friendly and they do a great job every time. They are very accommodating and do their best to fit in walk-ins. Prices are reasonable.Read Less

Great little spot! Super friendly service, which is a rarity in Vancouver salons. The technicians take their time and do a great job, and the manager is constantly checking up to make sure everyone is comfortable and offering them beverages. Love this place. Read Less

This place does NOT deserve a single star. I should make this absolutely clear. This is due to their very poor customer service.My sister and I had pedi and mani combo there. Without appointments, the lady at the reception accepted us an hour prior to closing saying, "yeah, it's fine." I was thankful to hear that...However, they were rushing and careless the entire time. The manicurists were switching from one customer to another and then back, which was both amazing and obnoxious in terms of customer service. At some point, I was left waiting longer because of the switching. I mean, simply put, they shouldn't take more customers than they'll be able to manage.I remember very clearly that one of the manicurists rudely tugged my hand to move and flip it! She clearly wasn't happy to work at that time--she had "tugged" and "pulled" without directing me politely during the entire session. Language barrier is NOT an excuse here--I certainly can do with "here please", "flip" or "other side". I would have happily obliged.I don't know why I gave them tip at all--it should've been zero. They could've asked my sister and I to come over the next day rather than having us sit there only to be rudely treated by these people.I will never recommend this place to anyone. There are other nail salons available around the North Shore. Read Less

Terrible! Went in for a gel polish to my perfectly shaped nails. Nails on both hands were even lengths. Sat me down and massacred one hand. Uneven nails. Crap shape. Crooked at best. And filed my nails down to half their length. Never asked about shape - oval vs square. I complained. They sat there speaking over me in another language. And offered to add tips.  horrible place. Will never go back. Read Less

This was by far the worst manicure I have had. I've never had an exceptional experience at this place in past with pedicures but convenience was a factor and I mistakenly came back.  It was lackluster to say the least.  Poor attention to detail and when I asked for my nails to be buffed it was met with unhappiness.  Then she did a horrible job.  Will never repeat and if you are looking for a good nail salon this is NOT it. Read Less

Came here for an urgent fix on a busy Saturday and the manager was just super. My nail broke and I wanted a silk wrap. She did something else which was better than a silk wrap and lasted till the broken bit grew out. Then she surprised me by not wanting to collect any payment, insisting that I should come back for a manicure. I kinda hassled her about the silk wraps and she did the kindest thing instead. Read Less

We came here because it was a last minute decision to get pedicures, as a relaxing gift for my sister's 30th birthday. I am sure my mom and sister would say otherwise. But, in my defense I sat waiting for 10-15 minutes. Than when the lady finally came, she was taking her time. Now my mom and sister will be sitting and waiting another 15-20 minutes for me to be done. Read Less

BEWARE!!!Do not get your eyebrows done here! I have attached a picture of the atrocity that is now my right eyebrow. Came here to get my eyebrows done before a big interview and now I look like a freak! Thank god for makeup, but honestly, how do you have staff working for you who are so unqualified that they wax a CHUNK of someones eyebrow out?Please train your staff so no one else has to deal with such a disaster. Read Less

This service is okay and clean . But they are very slow . I always go to another nail spa in west vancouver which Is one of the best . People here are not that experience and only for a pedicure mini , it took 1hour and 10 min . I probably won't come here again , unless I have min 2 hours to spent in the nail spa . Read Less

Had a great experience at Queens last night. Made an appt that afternoon, they had no problem fitting us in. Paid $72 for both a shellac mani and pedi. Reasonable price, would be nice to see packages added to their list to include this though. Excellent selection of gelish, opi and shellac. Didn't have a problem with them being out of colours like I've had at other places. Great massage, good chairs and Gina who did my nails got all the way to the cuticle bed so they don't look grown out. Clean salon, efficient staff, too bad they aren't open later. I'll be back, will try their threading services next time. Read Less

Very very disappointed! I only went because of the 5 star reviews on yelp but my experience was not pleasant at all! I called to book an appointment for same afternoon. When I got there, there were 4 other ladies that had arrived for appointments at the same time, while 75% of the seats were already full.  It took me half an hour to get a seat, where I was left with my feet in the water for another 25 mins then someone came to work on my pedicure... She was very distracted and interrupted 5-6 times where she had to go and come back after few minutes to continue her work on my pedicure. Another lady came a bit later to work on my manicure. They were constantly talking in their own language, and once in a while yelling across the salon talking to other workers there. The experience was not at all relaxing, the place did not seem clean, not organized. The price was right, only if they had done a good job but I was not at all satisfied... I would never go back there and definitely not recommend this place to anyone else. Read Less