I'm retracting my original review. I'm very upset. Vina has been doing my eyelashes for about 2 years. She has changed locations 5 times. I stayed faithfull b/c she is good at what she does. My last service was 2 weeks ago. I'm just finding out now (and only b/c i texted her) that she is away and the salon is closed until July 25th! I told her I would have to look elsewhere and her reply was "I understand" Don't bother with the Kaos Read Less

Bought my wife a gift certificate (GC) of $175 for this spa. They offer points for the servicesyou pay for to be redeemed later so I bought the GC under my wife's name. They asked and I specified that she was not to be contacted in any way, as this was a surprise birthday gift. Sure enough they spoiled my surprise by sending the gift certificate via email so upon arrival at home, I was asked what the GC was about. Followed up with an email to the spa expressing my disappointment but, never heard back. Then, a few days later, my wife receives an email saying the spa is closed due to a family emergency and that they are looking for a new owner! She panics, I'm upset and she calls, speaks to Vina and arranges an appointment for today, 15th of June 2017. Vina personally was to do a microblading of her eyebrows, Mani/Pedi,eyelash extensions, and a few other services. As we arrived for the appointment, the spa sent a text canceling the appointment due to a power outage. A 10:30 appointment cancelled at 10:25... We waited at the spa for Vina to show up and had the power return by 11:00 before Vina showed... Read Less

First impressions are everything. Unfortunately for me this manicure was not one I would recommend. I have had beautiful false gel nails for almost a year now going to the same technician in Parksville, unfortunately due to personal she no longer can do nails an I decided to try Natural U Spa. First started off with the first nail lady not knowing that I had gel extensions and she tried to get it off with acetone (she was just going to do gel polish). Secondly I was transferred to a nail tech which could do gel extension fills but was rushed. She ended up nicking 3 of my fingers with the nail file which caused slight bleeding and stung with the acetone she later used when doing a French manicure. None of the nails looked a like (in shape), and none of the French tips were rounded at all. Though she was very friendly... I was very disappointed that the fill was no a complete fill, the nails were not shaped "almond" style (which is what I came in with and wanted), the French tips were not rounded evenly & my cuticles we're sore. Read Less