Treated my daughter and a few of her friends to pedicures for her birthday. I was quoted a reasonable price over the phone $15 for girls 13 and under. When I went to pay I was told $15 is for girls 1... Read More
Treated my daughter and a few of her friends to pedicures for her birthday. I was quoted a reasonable price over the phone $15 for girls 13 and under. When I went to pay I was told $15 is for girls 12 and under. The receptionist I booked the appointment with even admitted she may have told me 13, but she couldn’t quite remember. The owner then proceeded to argue with me about the price. They wanted to charge me $35 for the girls who are 13. I couldn’t believe it. They eventually offered me $25 for the 13 year olds. Terrible customer service. I will never go back! Read Less
Annie Shepherd
12 Jul 2018
REPORT
Nailie has good service, but I booked an appointment for 3:45 didn't get in until 4:15 I understand that they are busy, but shouldn't have paying customers wait that long for a fill. Second the lady w... Read More
Nailie has good service, but I booked an appointment for 3:45 didn't get in until 4:15 I understand that they are busy, but shouldn't have paying customers wait that long for a fill. Second the lady who was doing my nails filed the sides of my thumbs so much that it was bleeding. The language barrier was hard, and the lady who was doing my nails laughed at my previous set and was very rude about it. I will go back but not to the same lady. Read Less
Heather Lashley
8 Jun 2018
REPORT
Love this place and love these people. I left Nailie today with some of the most beautiful nails I’ve ever had. Shanese is a hard working hilarious talented perfectionist and Janessa is no slouch eith... Read More
Love this place and love these people. I left Nailie today with some of the most beautiful nails I’ve ever had. Shanese is a hard working hilarious talented perfectionist and Janessa is no slouch either. You’d be lucky to have either of these girls do your nails. Always love my experience here, hands or feet they are the best. Read Less
kyla cracknell
6 Apr 2018
REPORT
Hottest group of people I’ve ever seen in one place all together all VERY single and VERY attractive so make sure to go hit them up;)
Riki Scott
25 Mar 2018
REPORT
Would recommend nailie for a good quality set of acrylic nails - I went to my old place where the fill was $22 and I immediately noticed the difference in quality of the products used. Well worth it t... Read More
Would recommend nailie for a good quality set of acrylic nails - I went to my old place where the fill was $22 and I immediately noticed the difference in quality of the products used. Well worth it to pay more and have your nails done right! Read Less
Deborah Ellingson Johns
2 Feb 2018
REPORT
What a beautiful and welcoming salon with excellent customer service. Jeanan is an amazing hair artist. She listened to me and transformed my hairstyle into a stylish 2018 work of art. I am so thankfu... Read More
What a beautiful and welcoming salon with excellent customer service. Jeanan is an amazing hair artist. She listened to me and transformed my hairstyle into a stylish 2018 work of art. I am so thankful for a stylist as talented as Jeanan and I cannot wait for my next visit. Read Less
Rachel Ogilby
29 Jan 2018
REPORT
I bought the groupon and had my hair washed and styled there - I wish I remembered the girl who curled my hair - she was awesome, and super fast! My hair is super thick and it was washed and styled in... Read More
I bought the groupon and had my hair washed and styled there - I wish I remembered the girl who curled my hair - she was awesome, and super fast! My hair is super thick and it was washed and styled in less than an hour. I was very impressed Read Less
Michelle Krausher
20 Jan 2018
REPORT
Love the nail work they do. Always looks perfect. Great color selection. I don't get my nails done anywhere else.
Katie P.
8 Jan 2018
REPORT
Cute place, fairly priced, all of their techs are talented and detail oriented. They truly do an amazing job. I would have given them 5 stars but their customer service really sucks.... 90% of the tim... Read More
Cute place, fairly priced, all of their techs are talented and detail oriented. They truly do an amazing job. I would have given them 5 stars but their customer service really sucks.... 90% of the time no one even says hi when you walk in, no one asks you your name or introduces themselves to you. And their is acrylic dust all over the darn place! How desperately I want to clean it! This place would be such a gem if they worked on the little things, they are already leaps and bounds ahead of any other place in ridge Read Less
Shannon Black
30 Dec 2017
REPORT
This is long overdue but the staff at Stella & Shay are THE BEST! Everyone is so friendly and really know how to make each and every client feel special. Today is my birthday and Faith and Meredith c... Read More
This is long overdue but the staff at Stella & Shay are THE BEST! Everyone is so friendly and really know how to make each and every client feel special. Today is my birthday and Faith and Meredith couldn’t have made me feel more like a queen If you haven’t been, quickly make an appointment because this is the only salon you’ll ever want to go to! Becca, owner and nail guru, is so passionate about this business and is one of the coolest boss ladies I know. Seriously, if you’re not going to Stella & Shay, what are you doing with your life?! THANK YOU TIMES A MILLION! Read Less
Taylor Keaton
27 Dec 2017
REPORT
Super clean and Elaine was so friendly! I got a top shelf pedicure and loved it! Cute and modern place in Lakewood to get your hair or nails done! Would highly recommend!!!
Joy Thomas Eifrid
26 Dec 2017
REPORT
Becca and her team at Stella and Shay made my wedding preparation a dream come true! This salon not only is beautiful, the hair and makeup artists are true professionals and simply so talented. Becca ... Read More
Becca and her team at Stella and Shay made my wedding preparation a dream come true! This salon not only is beautiful, the hair and makeup artists are true professionals and simply so talented. Becca was extremely organized throughout the planning process, and she coordinated the hair and makeup of 15 people plus also doing the hair for all 5 of my flower girls (all under 8)—not an easy task. We never felt rushed or behind schedule and we truly were able to enjoy spending time together in the morning. All of the staff is so friendly and fun, and they made sure we all felt and looked beautiful, comfortable and confident for the day. I couldn’t recommend this studio enough! Thank you soooo much Becca and the rest of your amazing staff! We love you guys!Read Less
Bailey H.
15 Dec 2017
REPORT
Amazing atmosphere, great and talented nail technicians. I myself found it a bit pricey and so did a friend of mine but you get what you pay for. I recommend making an appointment they are super busy ... Read More
Amazing atmosphere, great and talented nail technicians. I myself found it a bit pricey and so did a friend of mine but you get what you pay for. I recommend making an appointment they are super busy atleast they have been everytime I've gone but even if you do a walk in they try their best to accommodate. Read Less
Katie
8 Dec 2017
REPORT
pics on website made me want to try this place. Brought in a picture of what I wanted but left very disappointed. The nail tech I was with took almost 2 hours to finish my nails. The shape already loo... Read More
pics on website made me want to try this place. Brought in a picture of what I wanted but left very disappointed. The nail tech I was with took almost 2 hours to finish my nails. The shape already looked fine and she just kept filing them over and over. Once it finally came time to paint them she seemed very unsure of what I wanted even though I had a picture. Asked for marble accent nails but they ended up looking more like tiger stripes. I was there for a ridiculous amount of time and didn’t even leave happy, also noticed people who had an appointment were waiting for up to half an hour before someone started on their nails. Read Less
Tara B.
5 Dec 2017
REPORT
Great service. Beautiful and relaxing decor. Technician did a wonderful pedicure. Really one of the best pedicures I've had. Next time I'm back in the area I will return.
Erin Peters
26 Nov 2017
REPORT
Stella and Shay is exactly what the west side of Cleveland needed. This beauty bar looks like it was designed by Kate Spade herself! You cannot go wrong with a mani and pedi from any of staff and you ... Read More
Stella and Shay is exactly what the west side of Cleveland needed. This beauty bar looks like it was designed by Kate Spade herself! You cannot go wrong with a mani and pedi from any of staff and you will love how they pamper you from the moment you walk in. Make an appointment, they fill in very fast! Read Less
Katie Berne
21 Nov 2017
REPORT
If I ever get my nails done, this is the only place that I'll go. The staff is wonderful and friendly, and so accommodating. The selection of polishes is top notch. The decor is cute and hip. They gre... Read More
If I ever get my nails done, this is the only place that I'll go. The staff is wonderful and friendly, and so accommodating. The selection of polishes is top notch. The decor is cute and hip. They greet you with a drink. There isn't any terrible chemical smell that you're used to at other nail salons. Why would I go anywhere else? I don't think it is too pricey, you get what you pay for. Would highly recommend this spot to anyone! 5 stars. Read Less
Kelly Kraus
14 Nov 2017
REPORT
If you want to go somewhere for nails/hair/waxes/to treat yourself, then your best bet is Stella & Shay Beauty Bar. Not only is the salon absolutely stunning, but also the staff is unparalleled. Each ... Read More
If you want to go somewhere for nails/hair/waxes/to treat yourself, then your best bet is Stella & Shay Beauty Bar. Not only is the salon absolutely stunning, but also the staff is unparalleled. Each and every person who works at the salon is compassionate and insanely talented, not to mention how much they want to please their guests. I highly recommend ALL of the staff, but special shout-outs to Becca and Meredith for nails, and Ashlie and Elaine for hair. Trust me - Stella and Shay is the best! Read Less
Juli Arendash
1 Nov 2017
REPORT
I love this place! I go here for everything, my hair, nails and eyebrows! The staff is always friendly and passionate about their work! I recommend to all my friends and family!
Kirsten Bronsro
1 Nov 2017
REPORT
I wish I could give this place a full 5 stars for the few exceptional staff members and the owners but there are a few areas where it falls flat. There are several staff that know very little English.... Read More
I wish I could give this place a full 5 stars for the few exceptional staff members and the owners but there are a few areas where it falls flat. There are several staff that know very little English. To the point where my nail tech had to ask one of his co-workers to translate for him when I was explaining I didn't want a particular nail filled too much due to some pre-existing minor trauma. The manicures are always great. Anna in particular is wonderful. She doesn't feel the need to over-take the appointment with constant conversation (which is nice for me personally - I like to relax and watch the home design shows they have on) but when she does she's funny and a pleasure to converse with. there are other great techs but I, unfortunately, do not know they're names. Read Less
Zoë Carlisle
28 Sep 2017
REPORT
Love this gem of a place. The absolute BEST Cleveland has to offer. I know them best for their nail gurus (and they always do an amazing job) but the hair services I have had there also have been exce... Read More
Love this gem of a place. The absolute BEST Cleveland has to offer. I know them best for their nail gurus (and they always do an amazing job) but the hair services I have had there also have been excellent. They carry great products that are hard to find in Cleveland and the stylish decor and top-notch service always makes you feel pampered. Read Less
Shannon S
5 Jul 2017
REPORT
I went to Nailie for shellac manicures every 3 weeks for approx. 6-7 months. While the quality of my manicures was always great and the price reasonable, I stopped going due to a few concerns.
I saw... Read More
I went to Nailie for shellac manicures every 3 weeks for approx. 6-7 months. While the quality of my manicures was always great and the price reasonable, I stopped going due to a few concerns.
I saw the same woman the first few appointments I had and liked her and her work. However, despite requesting an appointment with her at time of each booking I would be told upon arrival she was too busy or there was an issue with scheduling so I had to be placed with someone else. This was alright but as other reviews have stated many of the staff are difficult to communicate with and spend a lot of time chatting and socializing in another language during appointments. It's difficult to build trust or rapport with no continuity. On two occasions instead of a full manicure I was told I could just have a polish change as they didn't have enough time (despite me having a booked appointment).
Further to the issues mentioned above I grew concerned with the lack of a professional vibe during appointments. On two occasions a client was allowed to bring her dog in and it wandered around the business for the entirety of her appointment (not at all sanitary for a nail salon in my opinion). Secondly, on one occasion I overheard the owner openly discussing criticism she had read online from previous clients and laughing it off. The staff also many times have their young kids inside the salon hanging out playing with each other or on electronics.
Anyway, I know some might see this as "first world problems" in the grand scheme of things and that's fair, but for a full time working mama who really enjoys the hour or so of solo me time I just didn't find the overall experiences to be worth it and have since switched to another salon. Read Less
Kira Quinnell
24 Jun 2017
REPORT
I don't usually write reviews, but I had to for my experience at this nail salon. My 2 friends and I booked pedicures, we walked in and stood around inside for about 4 minutes for someone to even ackn... Read More
I don't usually write reviews, but I had to for my experience at this nail salon. My 2 friends and I booked pedicures, we walked in and stood around inside for about 4 minutes for someone to even acknowledge us (it wasn't that busy). The overall pedicure was fine. Until I asked for a small feather or flower design on my toe, whichever they could do. The male doing my pedicure started attempting a feather.. it basically looked like a blob. I asked him to add something to it so it wasn't so plain and small.. he added a sparkle line. The worst part was the female walked over, looked at my nails and laughed at what an awful attempt of a feather this was, and walked away. Yes it was funny because of how bad it was, but good service would offer to redo it or just take the polish off and leave it the plain colour.. terrible service, my 2 friends and I will not be back. I wish I could post a photo to show how bad it actually is. Read Less
Karma Thon
16 May 2017
REPORT
This is without a doubt the BEST nail salon you could possibly go to in the lower mainland. The staff is friendly, welcoming and is amazing at what they do! The salon itself is always kept extremely c... Read More
This is without a doubt the BEST nail salon you could possibly go to in the lower mainland. The staff is friendly, welcoming and is amazing at what they do! The salon itself is always kept extremely clean, and is decorated beautifully too. I can honestly say I've never left disappointed and will continue to go back and recommend this place forever!!!! Read Less
court murru
6 May 2017
REPORT
LOVE THIS PLACE!!! They make my nails look bomb every time I go in I never leave disappointed, they make me feel super duper loved, wouldn't choose to go anywhere else❤
Hannah M
6 May 2017
REPORT
Love this place so much!
They have the sweetest staff especially the receptionist she always has a smile on her face and you can really tell she loves what she's doing!:) everything is extremely well... Read More
Love this place so much!
They have the sweetest staff especially the receptionist she always has a smile on her face and you can really tell she loves what she's doing!:) everything is extremely well priced and I always leave there happy with my nails whether is nails or toes! Can't give this place enough stars it's 100 stars from me!⭐️⭐️⭐️⭐️⭐️ Read Less
Jennifer B
17 Aug 2016
REPORT
Excellent service and quality of work! The staff is so welcoming and I can't say enough good things about the owners. They are so sweet. I look forward to my appointments. They really take their time ... Read More
Excellent service and quality of work! The staff is so welcoming and I can't say enough good things about the owners. They are so sweet. I look forward to my appointments. They really take their time and make sure you love your nails before you leave. Best nail place in Maple Ridge that is for sure.Read Less
Treated my daughter and a few of her friends to pedicures for her birthday. I was quoted a reasonable price over the phone $15 for girls 13 and under. When I went to pay I was told $15 is for girls 1... Read More
Treated my daughter and a few of her friends to pedicures for her birthday. I was quoted a reasonable price over the phone $15 for girls 13 and under. When I went to pay I was told $15 is for girls 12 and under. The receptionist I booked the appointment with even admitted she may have told me 13, but she couldn’t quite remember. The owner then proceeded to argue with me about the price. They wanted to charge me $35 for the girls who are 13. I couldn’t believe it. They eventually offered me $25 for the 13 year olds. Terrible customer service. I will never go back! Read Less
Annie Shepherd
12 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Nailie has good service, but I booked an appointment for 3:45 didn't get in until 4:15 I understand that they are busy, but shouldn't have paying customers wait that long for a fill. Second the lady w... Read More
Nailie has good service, but I booked an appointment for 3:45 didn't get in until 4:15 I understand that they are busy, but shouldn't have paying customers wait that long for a fill. Second the lady who was doing my nails filed the sides of my thumbs so much that it was bleeding. The language barrier was hard, and the lady who was doing my nails laughed at my previous set and was very rude about it. I will go back but not to the same lady. Read Less
Heather Lashley
8 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Love this place and love these people. I left Nailie today with some of the most beautiful nails I’ve ever had. Shanese is a hard working hilarious talented perfectionist and Janessa is no slouch eith... Read More
Love this place and love these people. I left Nailie today with some of the most beautiful nails I’ve ever had. Shanese is a hard working hilarious talented perfectionist and Janessa is no slouch either. You’d be lucky to have either of these girls do your nails. Always love my experience here, hands or feet they are the best. Read Less
kyla cracknell
6 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Hottest group of people I’ve ever seen in one place all together all VERY single and VERY attractive so make sure to go hit them up;)
Riki Scott
25 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Would recommend nailie for a good quality set of acrylic nails - I went to my old place where the fill was $22 and I immediately noticed the difference in quality of the products used. Well worth it t... Read More
Would recommend nailie for a good quality set of acrylic nails - I went to my old place where the fill was $22 and I immediately noticed the difference in quality of the products used. Well worth it to pay more and have your nails done right! Read Less
Deborah Ellingson Johns
2 Feb 2018
REPORT
☆☆☆☆☆
REPORT
What a beautiful and welcoming salon with excellent customer service. Jeanan is an amazing hair artist. She listened to me and transformed my hairstyle into a stylish 2018 work of art. I am so thankfu... Read More
What a beautiful and welcoming salon with excellent customer service. Jeanan is an amazing hair artist. She listened to me and transformed my hairstyle into a stylish 2018 work of art. I am so thankful for a stylist as talented as Jeanan and I cannot wait for my next visit. Read Less
Rachel Ogilby
29 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I bought the groupon and had my hair washed and styled there - I wish I remembered the girl who curled my hair - she was awesome, and super fast! My hair is super thick and it was washed and styled in... Read More
I bought the groupon and had my hair washed and styled there - I wish I remembered the girl who curled my hair - she was awesome, and super fast! My hair is super thick and it was washed and styled in less than an hour. I was very impressed Read Less
Michelle Krausher
20 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Love the nail work they do. Always looks perfect. Great color selection. I don't get my nails done anywhere else.
Katie P.
8 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Cute place, fairly priced, all of their techs are talented and detail oriented. They truly do an amazing job. I would have given them 5 stars but their customer service really sucks.... 90% of the tim... Read More
Cute place, fairly priced, all of their techs are talented and detail oriented. They truly do an amazing job. I would have given them 5 stars but their customer service really sucks.... 90% of the time no one even says hi when you walk in, no one asks you your name or introduces themselves to you. And their is acrylic dust all over the darn place! How desperately I want to clean it! This place would be such a gem if they worked on the little things, they are already leaps and bounds ahead of any other place in ridge Read Less
Shannon Black
30 Dec 2017
REPORT
☆☆☆☆☆
REPORT
This is long overdue but the staff at Stella & Shay are THE BEST! Everyone is so friendly and really know how to make each and every client feel special. Today is my birthday and Faith and Meredith c... Read More
This is long overdue but the staff at Stella & Shay are THE BEST! Everyone is so friendly and really know how to make each and every client feel special. Today is my birthday and Faith and Meredith couldn’t have made me feel more like a queen If you haven’t been, quickly make an appointment because this is the only salon you’ll ever want to go to! Becca, owner and nail guru, is so passionate about this business and is one of the coolest boss ladies I know. Seriously, if you’re not going to Stella & Shay, what are you doing with your life?! THANK YOU TIMES A MILLION! Read Less
Taylor Keaton
27 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Super clean and Elaine was so friendly! I got a top shelf pedicure and loved it! Cute and modern place in Lakewood to get your hair or nails done! Would highly recommend!!!
Joy Thomas Eifrid
26 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Becca and her team at Stella and Shay made my wedding preparation a dream come true! This salon not only is beautiful, the hair and makeup artists are true professionals and simply so talented. Becca ... Read More
Becca and her team at Stella and Shay made my wedding preparation a dream come true! This salon not only is beautiful, the hair and makeup artists are true professionals and simply so talented. Becca was extremely organized throughout the planning process, and she coordinated the hair and makeup of 15 people plus also doing the hair for all 5 of my flower girls (all under 8)—not an easy task. We never felt rushed or behind schedule and we truly were able to enjoy spending time together in the morning. All of the staff is so friendly and fun, and they made sure we all felt and looked beautiful, comfortable and confident for the day. I couldn’t recommend this studio enough! Thank you soooo much Becca and the rest of your amazing staff! We love you guys!Read Less
Bailey H.
15 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Amazing atmosphere, great and talented nail technicians. I myself found it a bit pricey and so did a friend of mine but you get what you pay for. I recommend making an appointment they are super busy ... Read More
Amazing atmosphere, great and talented nail technicians. I myself found it a bit pricey and so did a friend of mine but you get what you pay for. I recommend making an appointment they are super busy atleast they have been everytime I've gone but even if you do a walk in they try their best to accommodate. Read Less
Katie
8 Dec 2017
REPORT
☆☆☆☆☆
REPORT
pics on website made me want to try this place. Brought in a picture of what I wanted but left very disappointed. The nail tech I was with took almost 2 hours to finish my nails. The shape already loo... Read More
pics on website made me want to try this place. Brought in a picture of what I wanted but left very disappointed. The nail tech I was with took almost 2 hours to finish my nails. The shape already looked fine and she just kept filing them over and over. Once it finally came time to paint them she seemed very unsure of what I wanted even though I had a picture. Asked for marble accent nails but they ended up looking more like tiger stripes. I was there for a ridiculous amount of time and didn’t even leave happy, also noticed people who had an appointment were waiting for up to half an hour before someone started on their nails. Read Less
Tara B.
5 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Great service. Beautiful and relaxing decor. Technician did a wonderful pedicure. Really one of the best pedicures I've had. Next time I'm back in the area I will return.
Erin Peters
26 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Stella and Shay is exactly what the west side of Cleveland needed. This beauty bar looks like it was designed by Kate Spade herself! You cannot go wrong with a mani and pedi from any of staff and you ... Read More
Stella and Shay is exactly what the west side of Cleveland needed. This beauty bar looks like it was designed by Kate Spade herself! You cannot go wrong with a mani and pedi from any of staff and you will love how they pamper you from the moment you walk in. Make an appointment, they fill in very fast! Read Less
Katie Berne
21 Nov 2017
REPORT
☆☆☆☆☆
REPORT
If I ever get my nails done, this is the only place that I'll go. The staff is wonderful and friendly, and so accommodating. The selection of polishes is top notch. The decor is cute and hip. They gre... Read More
If I ever get my nails done, this is the only place that I'll go. The staff is wonderful and friendly, and so accommodating. The selection of polishes is top notch. The decor is cute and hip. They greet you with a drink. There isn't any terrible chemical smell that you're used to at other nail salons. Why would I go anywhere else? I don't think it is too pricey, you get what you pay for. Would highly recommend this spot to anyone! 5 stars. Read Less
Kelly Kraus
14 Nov 2017
REPORT
☆☆☆☆☆
REPORT
If you want to go somewhere for nails/hair/waxes/to treat yourself, then your best bet is Stella & Shay Beauty Bar. Not only is the salon absolutely stunning, but also the staff is unparalleled. Each ... Read More
If you want to go somewhere for nails/hair/waxes/to treat yourself, then your best bet is Stella & Shay Beauty Bar. Not only is the salon absolutely stunning, but also the staff is unparalleled. Each and every person who works at the salon is compassionate and insanely talented, not to mention how much they want to please their guests. I highly recommend ALL of the staff, but special shout-outs to Becca and Meredith for nails, and Ashlie and Elaine for hair. Trust me - Stella and Shay is the best! Read Less
Juli Arendash
1 Nov 2017
REPORT
☆☆☆☆☆
REPORT
I love this place! I go here for everything, my hair, nails and eyebrows! The staff is always friendly and passionate about their work! I recommend to all my friends and family!
Kirsten Bronsro
1 Nov 2017
REPORT
☆☆☆☆☆
REPORT
I wish I could give this place a full 5 stars for the few exceptional staff members and the owners but there are a few areas where it falls flat. There are several staff that know very little English.... Read More
I wish I could give this place a full 5 stars for the few exceptional staff members and the owners but there are a few areas where it falls flat. There are several staff that know very little English. To the point where my nail tech had to ask one of his co-workers to translate for him when I was explaining I didn't want a particular nail filled too much due to some pre-existing minor trauma. The manicures are always great. Anna in particular is wonderful. She doesn't feel the need to over-take the appointment with constant conversation (which is nice for me personally - I like to relax and watch the home design shows they have on) but when she does she's funny and a pleasure to converse with. there are other great techs but I, unfortunately, do not know they're names. Read Less
Zoë Carlisle
28 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Love this gem of a place. The absolute BEST Cleveland has to offer. I know them best for their nail gurus (and they always do an amazing job) but the hair services I have had there also have been exce... Read More
Love this gem of a place. The absolute BEST Cleveland has to offer. I know them best for their nail gurus (and they always do an amazing job) but the hair services I have had there also have been excellent. They carry great products that are hard to find in Cleveland and the stylish decor and top-notch service always makes you feel pampered. Read Less
Shannon S
5 Jul 2017
REPORT
☆☆☆☆☆
REPORT
I went to Nailie for shellac manicures every 3 weeks for approx. 6-7 months. While the quality of my manicures was always great and the price reasonable, I stopped going due to a few concerns.
I saw... Read More
I went to Nailie for shellac manicures every 3 weeks for approx. 6-7 months. While the quality of my manicures was always great and the price reasonable, I stopped going due to a few concerns.
I saw the same woman the first few appointments I had and liked her and her work. However, despite requesting an appointment with her at time of each booking I would be told upon arrival she was too busy or there was an issue with scheduling so I had to be placed with someone else. This was alright but as other reviews have stated many of the staff are difficult to communicate with and spend a lot of time chatting and socializing in another language during appointments. It's difficult to build trust or rapport with no continuity. On two occasions instead of a full manicure I was told I could just have a polish change as they didn't have enough time (despite me having a booked appointment).
Further to the issues mentioned above I grew concerned with the lack of a professional vibe during appointments. On two occasions a client was allowed to bring her dog in and it wandered around the business for the entirety of her appointment (not at all sanitary for a nail salon in my opinion). Secondly, on one occasion I overheard the owner openly discussing criticism she had read online from previous clients and laughing it off. The staff also many times have their young kids inside the salon hanging out playing with each other or on electronics.
Anyway, I know some might see this as "first world problems" in the grand scheme of things and that's fair, but for a full time working mama who really enjoys the hour or so of solo me time I just didn't find the overall experiences to be worth it and have since switched to another salon. Read Less
Kira Quinnell
24 Jun 2017
REPORT
☆☆☆☆☆
REPORT
I don't usually write reviews, but I had to for my experience at this nail salon. My 2 friends and I booked pedicures, we walked in and stood around inside for about 4 minutes for someone to even ackn... Read More
I don't usually write reviews, but I had to for my experience at this nail salon. My 2 friends and I booked pedicures, we walked in and stood around inside for about 4 minutes for someone to even acknowledge us (it wasn't that busy). The overall pedicure was fine. Until I asked for a small feather or flower design on my toe, whichever they could do. The male doing my pedicure started attempting a feather.. it basically looked like a blob. I asked him to add something to it so it wasn't so plain and small.. he added a sparkle line. The worst part was the female walked over, looked at my nails and laughed at what an awful attempt of a feather this was, and walked away. Yes it was funny because of how bad it was, but good service would offer to redo it or just take the polish off and leave it the plain colour.. terrible service, my 2 friends and I will not be back. I wish I could post a photo to show how bad it actually is. Read Less
Karma Thon
16 May 2017
REPORT
☆☆☆☆☆
REPORT
This is without a doubt the BEST nail salon you could possibly go to in the lower mainland. The staff is friendly, welcoming and is amazing at what they do! The salon itself is always kept extremely c... Read More
This is without a doubt the BEST nail salon you could possibly go to in the lower mainland. The staff is friendly, welcoming and is amazing at what they do! The salon itself is always kept extremely clean, and is decorated beautifully too. I can honestly say I've never left disappointed and will continue to go back and recommend this place forever!!!! Read Less
court murru
6 May 2017
REPORT
☆☆☆☆☆
REPORT
LOVE THIS PLACE!!! They make my nails look bomb every time I go in I never leave disappointed, they make me feel super duper loved, wouldn't choose to go anywhere else❤
Hannah M
6 May 2017
REPORT
☆☆☆☆☆
REPORT
Love this place so much!
They have the sweetest staff especially the receptionist she always has a smile on her face and you can really tell she loves what she's doing!:) everything is extremely well... Read More
Love this place so much!
They have the sweetest staff especially the receptionist she always has a smile on her face and you can really tell she loves what she's doing!:) everything is extremely well priced and I always leave there happy with my nails whether is nails or toes! Can't give this place enough stars it's 100 stars from me!⭐️⭐️⭐️⭐️⭐️ Read Less
Jennifer B
17 Aug 2016
REPORT
☆☆☆☆☆
REPORT
Excellent service and quality of work! The staff is so welcoming and I can't say enough good things about the owners. They are so sweet. I look forward to my appointments. They really take their time ... Read More
Excellent service and quality of work! The staff is so welcoming and I can't say enough good things about the owners. They are so sweet. I look forward to my appointments. They really take their time and make sure you love your nails before you leave. Best nail place in Maple Ridge that is for sure.Read Less