I have been a client at Daisy Nail Spa since August after moving from Vancouver. I have had acrylics done for over 10 years. I found a great nail tech at Daisy nails who has done my fills with a shell... Read More
I have been a client at Daisy Nail Spa since August after moving from Vancouver. I have had acrylics done for over 10 years. I found a great nail tech at Daisy nails who has done my fills with a shellac gel polish, and have been happy up until my most recent appointment. The tech who normally does my nails was off on the day that I wanted to come in so I had Nina do them instead, after she had buffed my nails before applying the shellac I noticed that a number of my nails were paper thin on the tips...with years of experience in getting acrylic nails done I know that they need to be a bit thicker or they will break off. I asked Nina to build up a few that were really thin. Then Nina decided to apply 4 coats of the shellac to make up for the thinness of the acrylic (she knew she had buffed them too thin), but when you get 4 coats of shellac gel polish it makes them look super fake and they looked awful. I told her I wasn't happy with them, so she redid the shellac, which thinned out the acrylic even more. By this time, she had her next client waiting and my appointment which should only take and hour and a half took almost 2 and a half. I knew the nails would break, but I had to go, so I paid and left. Later that same evening, while emptying out my dishwasher THREE of my nails broke. I called the next day and asked to come in to repair them. Hannah who took my call complained that it was my fault that they were thin because I had Nina redo the shellac...CUSTOMER SERVICE RULE #1;don't blame the customer or treat them like it's their fault!! What Hannah failed to realize was that they were too thin to begin with, NOT MY FAULT! Anyways, I came in had them fixed, and was made to feel like it was my fault, with absolutely no apology for the inconvenience of me having to come in again! The next day a FORTH nail broke, and I'm not surprised by this at all. I called to ask if I could come in to have it repaired, I was told they were fully booked, even though it would only take 10 mins, they couldn't fit me in. I called again today as now I've had a broken nail for over a week, and I was told they are fully booked into the new year, and then the phone went dead. I tried calling back thinking it was disconnected, but someone kept answering and then hanging up. Wow, I'm in complete shock, I've NEVER been treated this deplorably in any customer service experience. I was never rude to any of them, they simply didn't want to fix the mistake they made and now I'm left with a broken nail for the duration of the holidays. If the color that I used was available in other salons I'd just go somewhere else but the polish I picked is a rare one, and I've called around to ask with no success at finding it. So this is why I'm pretty upset as I'll now have to pay another $50-$60 at a DIFFERENT salon to get them redone. They have lost a customer. And hopefully they can figure out proper customer service skills to avoid further bad reviews. Read Less