In the past, my mother, sister and I have had great experiences at this salon. Today all of those experiences were completely tainted when one of the ladies who worked there was completely rude and ou... Read More
In the past, my mother, sister and I have had great experiences at this salon. Today all of those experiences were completely tainted when one of the ladies who worked there was completely rude and out of line. So a different lady was doing my manicure when she clipped off about 2 mm of my cuticle accidentally when trying to take off a hang nail. First of all- I understand things like this happen and was NOT upset at the girl for the cut. She put some antiseptic on and then I held pressure for about 10 min. The bleeding continued after that and a different girl, doing my pedicure, told me she wants to put some more antiseptic on because it would "stop the bleeding". As my finger was already disinfected and had already been doused in antiseptic I declined to have any more put on and nicely said I would prefer to continue holding pressure, if they didn't mind starting on the other hand first. As I continued to wait for it to stop bleeding, this lady continued to say she wants to put more antiseptic. I explained again that I did not want any more and she continued and continued to harp on it. Then she said, well if it's bleeding I'm going to put some more on okay? Basically telling me I had no choice. First of all, as the customer it is my choice. Secondly, if the antiseptic did have some magical clotting properties as she suggested it would have stopped the bleeding the first time they doused it in it.My point is, I WASNT blaming the girl who cut my cuticle or threatening to walk out when she cut it or ANY of that- I said it's ok and totally recognized that it was a mistake. My problem was with this other girl who got involved and somehow thought she had some authority to rudely force me to do something. To top it all off, when I once again explained that I'm not interested and asked for her to stop, she would NOT let it go and rudely called me "missy" which was the cherry on top to make me angry enough to call her out on it all and walk out. My mom who was silent the whole time and is a really diplomatic person was FURIOUS at this point with that "missy" comment. At that point, after 20 min of what was supposed to be a relaxing experience, she still would not stop LECTURING me and cutting me and my mother off when we tried to explain. She wouldn't let us finish a sentence so I was shaking and mad enough to drop an f word because I'm only human (and apologized for). she then had the nerve to call ME disrespectful when she was condescending and rude for the past 20 min. Now I know many of you have had nothing but good experiences here, however that's how we felt too until we walked in today. This daughter who spoke to us like this today completely snapped and was out of line, her sister, mother and father were much more professional. There are many other nail places in the area with way better customer service where you will not have to worry about being talked to in a condescending way. Read Less