I've been faithfully getting my nails done by this amazing girl out of her house in Langley, but I live in Abbotsford and no longer date my ex from Langley and figured I'd try the local, high-end nail salon out here. I always tip well and hope that I will be treated well on future visits as well. So I spent $90 on a set of nails that weren't perfect..... but she tried to please me (I'm picky, I like symmetry....) I had asked for forms when I got there, she told me i had to book ahead and tell them I want forms, they charge more and they take more time.. so I'm like OK, and got the tips after telling her the tips just fall off with me. Anyways, a nail breaks after 4 days and I call them and ask if they have a nail fix policy (free nail fix within 7 days if it breaks) they say they do, so I make the appointment. I go in, I get the same girl. She fixes it up, and then asks me for $6 for the nail. I figured it was just a misunderstanding, so I ask "oh, I called to check to see if you have a nail fix policy and she said you did" she agreed but replied with "yeah, we do. But you told me you were rough with your nails" I'm like "ok, but it's only been 4 days?" She said "yeah, but how do I know you weren't just being rough and using them to clean and broke it yourself?" At this point I was getting annoyed. I'm like "I also told you that even though I'm rough on them, I went 6 months without breaking a nail..." She kept going on about how I'm rough on my nails. Who cares? They should break in the 3rd week then or not at all like my last nail tech made happen! She told me "ok, I won't charge you this time, but next time you will be charged" Ok thanks 😒 not. Never going back. You can't have a policy for everybody but me. I've been told JJ's and Cre8ive nails are MUCH better and I've heard other customer service horror stories from here since I've had mine. Read Less

Beth gave me such a beautiful set of mermaid inspired nails a couple weeks ago and I still can't stop myself from staring at them! The absolute best salon I've been to by far, they clearly care more about the quality of their work than the quantity of clients they can rush through in one day. I highly recommend! Read Less

It can be a difficult thing finding a new nail tech. You wonder about the products they use, if their work will be any good, if you will like the person. In my case Lana was amazing! She asked me lots of questions about the technique my previous tech used, wanted to make sure that the products she used on my nails would be compatible with my nail type. The final result were nails that I adore, I made sure that I made a follow up appointment with her, I was really happy with the final product. A clean comfortable relaxing environment that I would recommend to anyone. Read Less

It will be one week tomorrow since I received my french gel manicure from Pinkies and I am so happy with my nails!  After reading a previous review on here I was a little concerned that one would break or fall off.  But I am very happy to report that all ten are still intact and accounted for!!  Lana did such an amazing job!  I'm looking forward to going back for my fill.  Great group of girls :))) Read Less

Bad experience with their service. Took 3 hours to do acrylic nails and one by one, day by day they broke and i went back and they said to me, "because you didnt call us or come back right away, we are unable to do anything unless you wait for the same technician to fix them for you". Read Less