Dreadful!! I won't be going back. I made an appointment so I could be in and out on time ... that was the first problem. I arrived on time, they sat me down and continued working with other customers, completely ignoring me. 20 mins later, they sent some assistant girl over to remove the gel I already had on my nails. She kept coughing and leaving me to go to the back room through out the whole time. I asked if she was ok. She just nodded. Then when she finally got herself under control, she filed my nails into an oval shape - why I don't know, couldn't she see I already had a nice growth in a square shape? I told her oval. She didn't understand English. When the proper technician came to take over, she filed my nails again - oval!! I told her they are supposed to be square. She filed them square - no more growth. My nails are now short and stumpy. Overall, the girls are not friendly - I felt like I was imposing on them - their uniforms are grubby, the store is grotty, and the service is crap. Never, never, never again!!! End result, while the nail polish is neat and nice looking, my nails are short and horrible, and I felt dirty and worried about the cleanliness of the tools they were using ... besides that, after all the waiting, swapping of technicians, files and refiles, the entire visit took longer than it should have. Bad experience, bad service. My advice - don't go to this place. There are plenty of others to choose from! Read Less