I went in for a basic shellac manicure. The girl doing my nails was quite aggressive with the nail/skin clippers and actually ripped out a large bit of skin on my cuticle on two different fingers causing them to bleed. She then doused them in some sort of liquid which stung quite a lot and didn't offer a proper apology. Not sure if manicurist was in a rush to get my nails done as my appointment was the last of the day. The manicure itself is really good but very disappointed by the service. Read Less

Not great... I got sns colour and a pedi which was supposed to include a foot massage. Pedi was marginally OK except there was no foot massage. The chairs were old, torn and stained. I got another girl for sns who obviously had NO idea what she was doing and took 1.5hrs to do the set. They were the wrong length, uneven and patchy in colour. I won't go here again and won't recommend. Terrible. There are other local nail bars which are much better!! Read Less

I have been getting my nails done here the past year, and I have always had a positive experience. The girls are lovely and friendly and their services are of great quality. Even when there's many customers (particular on the weekends), the girls provide a proper estimate of waiting time for walk-ins. I will continue to get my nails done here! Read Less

Its a very neat n clean place very hygienic, ambience is too good nd the staff is friendly. As courtsey they offer u tea n coffee. Services are excellent n well prepared before the client walks in. Truly a good place to visit. Read Less

Very poor and unprofessional service from staff, poor and abrupt greeting and being polite during the service. I really do not want to give any start to them. Their service is so frustrating and staff are really unprofessional, specially in terms of communicating properly in English.After purchasing an online group-on voucher I made my appointment. When I got to the salon I was greeted abruptly by a staff member.  The manicure was borderline painful and the staff member cut my skin making it bleed, and continuously hurting while doing it many times. No apology at all until I mentioned that it hurt me several times, while she was hurriedly cutting through my cuticles. I told several times that it hurts and be careful with it, but she continued in the same way, saying its because my hand is stiff and too dry. Of course I noticed from the very beginning she was not following the proper steps of a standard manicure. She did not allow my nails to soak in water for enough time. There was no proper buffing done at all, just rubbing my nails with the buffer just few times. Popper buffing has 3 steps with 3 sides of the nail buffer. Not sufficient hand massage with care and attention to their client. She was chatting with another staff all the time in their native language (I think Vietnamese or Korean), and chatting got worsen when I complained several times that she is hurting me after cutting my cuticle skin leading to bleed. Finally, my nails were painted in a hurry without letting sufficient time to dry in between the polish coats, and even before I left salon, few nails got ruined. Nails were not finished in a professional way, and they were painted even up to my finger skin, even some pain leaving on on skin, after she said all done. Then I had to pin point and show her each and every imperfect points to get them redone. She was just trying to get rid of me in a hurry, without doing a proper job.Simply saying, from the begging to the end, they were treating to me like an absolute fool of knowing nothing of manicures or nail polishing, like I just appeared out of jungle to their salon for the first time. Will absolutely not be returning to this salon ever again. Very disappointed. Not worthy to the price paid or time spend. Read Less

After purchasing an online voucher I made my appointment. When I got to the salon was greeted abruptly by a staff member who should have stayed home in bed. Every few seconds she was sniffling. About 20 minutes into my treatment another staff member came in. They had a quick discussion the continued with my pedicure and manicure. The pedicure was borderline painful and the staff member cut my skin making it bleed. No apology. At the end of my treatment I was ushered to the drying area while a rather attractive male was attended to with both staff almost bending over backwards to look after him. To make a bad experience worse I now have an infected toe, I believe as a result of all the sniffling. Will absolutely not be returning to this salon ever again. Very disappointed. Read Less

After purchasing an online voucher I made my appointment. When I got to the salon was greeted abruptly by a staff member who should have stayed home in bed. Every few seconds she was sniffling. About 20 minutes into my treatment another staff member came in. They had a quick discussion the continued with my pedicure and manicure. The pedicure was borderline painful and the staff member cut my skin making it bleed. No apology. At the end of my treatment I was ushered to the drying area while a rather attractive male was attended to with both staff almost bending over backwards to look after him. To make a bad experience worse I now have an infected toe, I believe as a result of all the sniffling. Will absolutely not be returning to this salon ever again. Very disappointed. Read Less

I redeemed a scoopon last month which was supposed to be a "90 minute Deluxe Manicure and Spa Pedicure including "Welcome Drink, Hand and Foot Massage, Skin Treatment and OPI Polish". Not only did I not get these treatment per described, I walked away with 2 bleeding nails (and who knows what plethora of infections/diseases to follow). To emphasis my point, below is a snapshot of what my experience was supposed to include (per described in Scoopon Highlights): - Enjoy a welcome tea or coffee on arrival - Indulge in 90 minutes of pampering for your hands and feet! - Deluxe Manicure includes: Warm soak, cuticle clean, nail cut, shape and buff plus enjoy a light hand massage with luxurious multi-vitamin hand cream. Soothe your skin with a moisturiser mask and fresh fruit, then your hands will be wrapped in warm towels to allow mask and fresh fruit to penetrate through and leave your skin silky and smooth. Followed by OPI polish application consisting of base coat, two coats of colour and top coat - Deluxe Spa Pedicure includes: Warm soak spa foot bath, cuticle reduction, dead heel skin removed, sugar scrub to exfoliate rough and dry skin. Enjoy a mini foot massage with hot stone and fresh fruit applied to soothe your skin, then you can sit back and relax in the luxurious VIP area. Follow up with a moisturiser mask - feet are wrapped in warm towels to allow mask to penetrate through and leave your skin silky and smooth. Finish off with your choice of OPI nail polish for that perfect polished finish My ACTUAL experience from calling to make a booking to deal completion were as per the following: - When I called to make a booking via the phone, they did not understand me as they hardly spoke English, I had to state my scoopon voucher repeatedly but they kept repeating "Groupon" instead - Not surprisingly, when I arrived at the venue to redeem the scoopon all my information in the booking log were incorrect (wrong company noted down as Groupon, wrong name noted down as "Annie"), luckily they got my phone number right which I was able to confirm as my booking - I wanted French manicure/pedicure and Shellac, and paid extra $10 for French (hand + feet) and $15 for Shellac (feet only), which meant extra $25 on top of the $39 scoopon already paid - The whole shop was empty when I arrived (and for the next 45 mins as they proceeded with my treatment), although that didn't stop them from showing impatience and attitude towards their only customer - Next I was treated to a 15 minute of "skin plucking" by my hand nail specialist, as she plucked away around the edges of my nails and making 2 of my nails bleed, continuously, and wiping the blood away with a rag (hope to god it was clean..) - At no time was I offered a welcome tea or coffee, she just barked at me whether I wanted any water - Feet and hand were done at the same time, which even though I commend on their efficiency, it also meant they never asked me whether I liked what they were doing (queue a French pedicure with way too thick white tips). In addition, no OPI polish was in sight for my French manicure, which already look unsightly 24 hours later - By the way, my bleeding issue from above continued, and they just painted over the bleeding spots with nail polish and pretended they didn't see it  - 45 mins and $64 later, I was sitting under the UV lights drying my nails, along with blood.. definitely no feelings of "indulge", "pampering" or "relaxing" came to mind after this experience! DON'T WASTE YOUR MONEY is my one and true warning. Read Less