Pros: Quick service, reasonable price Cons: Probably the worst customer service I have ever experienced, the girls are rude, instead of asking you to put your feet in the water, they just shove it in, the pedicure was painful but they didn’t seem to care at all. I would not recommend you going there. The 4ever nails across the street is much nicer and friendlier. Read Less

I have been a customer here for the past year and witnessed a terrible scene there today when a woman complained and the staff were extremely rude to her. Once she left they continued to speak about her to other customers. I felt very uncomfortable and will not be going there again. Where has common decency gone! They need series training on how to deal with people, a very distressing experience. Read Less

DO NOT GO HERE. I have been here three times now, as it is on the corner of my street and is convenient, but each time I leave there, I am left feeling extremely unhappy and angry. None of the people who work here care about the job that they do. All they care about, is getting as many customers in as possible and rushing through the job as quickly as possible. They will start your nails and then leave you for half an hour unattended whilst they start a new customers nails. They have cut my fingers before and I have left with paint still all over my fingers and hands. The last time I was there, I had to ask the lady to fix my SNS nails THREE times and they still looked like s*** afterwards. I then had to ask the girl who was giving me a pedicure, to actually scrub my feet, as all she did was paint my toe nails. I received a huff and she butchered my feet. They still look terrible. When you have paid for a service, you except to get it. This place is terrible and should be shut down. I have seen countless customers complain, storm out, and even come back again to make them fix what they have done. Read Less

I've been going here for years and I've finally had it. I've never had issues before, but this last acrylic set of nails I got was terrible. One of my nails broke the night I got them done. I've had three other nails break since then, and it hasn't even been a week since I got them done. They tried to make me pay for fixing them. I think it's absolutely ridiculous that my nails have fallen off/broken (so far 4 nails) and it hasn't even been a week since I got them done. They said they weren't responsible for them breaking. Obviously something that they are doing isn't right. I've been getting acrylic nails for years and I have NEVER had an experience like this. I will not be returning and I will try to spread the word. This nail salon lost a faithful customer that has been going to them for years. Read Less

I willingly drive two hours every three weeks to have my nails refreshed at Best Nails on Chenal. I absolutely love the friendly, welcoming atmosphere upon my entry into the salon and throughout my visit at the various stations. Thank you Cindy and Ten!! Your skills and talent are very much appreciated!! Read Less

I took my two daughters who are 5 &9 on yesterday. My 9 year old requested a shellac mood(weather)change polish. Normally the color changes with the temperature however this particular polish dis not. I just called to let them know since there is a $5 extra fee, which I would not have driven back for a refund. However, what I didn't appreciate is the lady who answered the phone questioning me several times as if I don't know how this polish works, not only that the gentleman... who provided the service acted as if he was in a hurry and honestly didn't clean the excess polish from around her nails. Because if this I decided not to allow her to get a polish change in her toes. I still out of courtesy left a $3 tip for a service which was $37. Honestly the tip should have been 0. The least the lady could have offered today is a credit the next time I'm there but then again that would have been pointless because there will not be a next time. It's not about the money but about the type of customer service you provide. See More Read Less

I found the place wonderful..they were great on the phone when I called and I really appreciated the honesty of letting me know it may be better to come in an hour, due to me not having an appointment...Dom was the best technician I’ve had for the price in a very long time. I had an issue at the end, noticing that one nail looked a little sloppy, and he came back to me in the drying area and completely corrected my nail immediately, really went above and beyond my expectations... I was extremely pleased with my whole experience there, will 100% be returning... Read Less

Oh my God this place is absolutely horrible... So I go in here to get my nails done by some guy he has a wife that's there with him also... He tried to add other things on... I got a full set and wanted my toes painted for my trip to Jamaica... this guy tries to add on extra things to my toes try to charge me $18 for a color change when the price list specifically says $10... So I told him I wasn't paying no more money other than what I agreed to pay when I sat down... he the...n says you are a cheap s***... Then he looks over to his wife and says wife this is cheap s***... So I asked him to chill out because he was disrespecting me in a store full of other customers and I really came there to relax, before my vacation... There were tons of white customers in the store... He did not respect me as a black woman he was very stereotypical towards me without even knowing who I was... at this point I was like let me talk to your manager, and I jumped up and said if you don't want to make the money, I'll get somebody else.... but you are not going to charge me anything, other than what I agreed to when I sat down. So then two other nail techs grab me and finish my nails .... clearly they seen that he was being disrespectful to me... He was being so disrespectful, that the white people was apologizing for his behavior... Which were other customers... And when I sat down with the other techs, to get my nails done he told me to "go to hell"... Shaking my head... This place is always being racist towards black people, but make the most money off of us they try to show out in front of the white people, no offense to the white people, I'm just saying... Avoid at all cost you could go in here with the best mood in the world, and leave out in a very bad mood, their attitudes are so terrible and they will catch you off-guard... Who would imagine that you would go into a nail place and be attacked like this, in such a way that it stresses you out to this point, shaking my head... not to mention three of my nails popped off before I even made it to Jamaica... And the people who actually ended up doing my nails didn't file them correctly and also when I asked what was the man's name that cussed me out he said his name was ugh... yes he said his name was ugh... so basically he was pretending like he didn't know the guys name that cuss me out shaking my head.. lastly I believe the person that ended up on my nails try to purposely miss my nails I paid $45 for nails and toes painted... I have to keep telling him to file my nails correctly... He had my acrylic going straight damn my nails he hadn't even filed the Curves in them so they can look like Natural Nails by my cuticle area... I'm a cosmetologist myself I know when I'm not being done right... These people are demonic and Evil very Wicked people the devil's children See More Read Less

3 strikes I'm done. I used to love this place on Chenal. Worst $30 I've ever spent. Too many things wrong to even list. Rude, poor service, cut my toe, could not even communicate with me, horrible experience Read Less

This trip was disappointing in several ways. My mom and I have been receiving pedicures here for more than 2 years. Unfortunately, after this experience, we will never return! First, we went together to enjoy spending time and visiting as our nails were done. We ordered drinks upon arrival which never arrived. I had to walk to the front to collect them. Secondly, my mom was completely done prior to anyone arriving to begin my service. I completely understand being busy, howev...er, we have been there under much less crowds and received wonderful simultaneous service. Third, when my pedicure finally started, my mom went to the front and commented to the desk about the service. She returned, and nobody ever stopped by to check on us. A major concern I expressed to my mom was that my pedicure would be rushed, due to the fact that hers was already finished. That leads to the fourth issue. From start to finish, my pedicure lasted less than 20 minutes! The lotion was still extremely wet on my legs, because I didn't get much of a massage at all! This is one of the best parts! So, we were there for more than an hour total. The fifth major issue I have is the manager's response to our issues. When I pointed out that my total pedicure lasted less than 20 minutes, the manger's attitude toward me was combative. She asked if I had timed it. Well, yes, I had. I texted a friend when I was just getting serviced, and I also looked at the clock on the drying station when I was done. This was 19 minutes. The pricing menu says this should take 30 minutes. The manager then stated that we should have said something during our service and not at the end. I pointed out that I had been up once to retrieve our drinks and commented on the wait. My mom also went to the front when her pedicure was done to voice her concerns. When we made a comment that we would try somewhere else next time, the manager said that upset her and we shouldn't say that. She would talk to the employee. Fine. That is your job as a manager: try to improve your employees. However, the manager's most important job is to make the customer happy. She took $5 off my pedicure. That is less than 20%! If she wanted to make sure to have a returning customer, her attitude should have been much better! When she asked if that was fair, I responded that I didn't believe it was. She responded that was the best she could do, because her worker "worked" for 20 minutes. I will never recommend this place if for nothing more than the management's abrasive and combative responses to our issues! See More Read Less

My mom and I went today. The workers are so rude. The lady even missed a step with the got towel (pedicure). A complete rush job. Even filled a form for complimentary drinks. Didn't get the drinks even asked her why we didn't get drinks both ladies ignored my mom and I. I will not return. No personaility just rude. Read Less

Went to get blue nails for the holiday they chipped and they didn't put the color on thick enough. I could see through my nail. Went to get chipped nails repaired they didn't listen to me and it looked worse that originally. Went back yesterday to get them taken off and the lady cut me.. burned so bad. She was looking to see who was coming in the door and not paying attention. Will not go back to this salon. Read Less

This is the worst nail salon I have ever been to. Beware. They don't listen to what you would like, and are very rude. I have never experienced anything like it ever before and will never go again, and recommend others don't risk it. One star is too many for this place! Read Less

The worst nail salon I have ever been too , the staff here are so lazy and the salon is soo dirty, they never clean or anything. Always sitting there and on phone all the time . And boss is very unprofessional. Very disappointed and regretted that I walked in there . Read Less