DON’T WASTE YOUR TIME!
1. Appointment was 12:15, didn’t start my nails until 1pm
2. Only one worker on but she took an appointment for 2 pedicures at once.
3. No matching colours for shellac and no... Read More
DON’T WASTE YOUR TIME!
1. Appointment was 12:15, didn’t start my nails until 1pm
2. Only one worker on but she took an appointment for 2 pedicures at once.
3. No matching colours for shellac and normal. Ended up with highlighter pink toes and beige pink fingers.
4. Took a call from someone during my nails and told them she needed 15 mins when clearly she still had 45 mins to go.
5. Walked in 12:15pm didn’t leave until 3:30pm.
Stop lying to your customers to get them in. We have lives, 1 hour is an extreme time to wait as well as taking double the time to do my nails because you were juggling 2 people at once. If you can’t handle it don’t take the appointment or hire another worker. Read Less
Sky Martinez
26 Feb 2018
REPORT
I really like how my nails came out and my daughter loved her eyebrows thank you
K G
10 Feb 2018
REPORT
This is the first review I have ever posted. I felt compelled to do so after I have been let down by this place on at least 5 occasions. They have no respect for people’s time. After waiting for over ... Read More
This is the first review I have ever posted. I felt compelled to do so after I have been let down by this place on at least 5 occasions. They have no respect for people’s time. After waiting for over 30 mins for my turn (I was told the wait would be 15 mins). When it got to my turn, I was told I would have to wait for another lady who had just walked in and who was clearly a friend of the owner to have her nails done before me.
I explained that I had been waiting and that I couldn’t wait any longer and would be leaving.
No acknowledgement, no apology. Never again! I have given this place too many chances (purely due to the convenient location). So unless you want to spend your Saturday waiting around, I suggest you go elsewhere. Read Less
Gracie Saucedo
27 Dec 2017
REPORT
I got my nails done Friday the 23rd and I had never been here before but everyone I asked recommended this place. When I showed the guy a picture he said he new what to do. It was a picture of natura... Read More
I got my nails done Friday the 23rd and I had never been here before but everyone I asked recommended this place. When I showed the guy a picture he said he new what to do. It was a picture of natural nails with a pink powder overlay and I figured he would know just from seeing the picture what it was. Instead he proceeded with bringing pink powder and pearl powder and said it was going to be $48 because it was an ombré. I said okay no big deal, but then I noticed the pearl ...powder was white so I said no that’s not at all what I want could you please do something more nude or natural. He said he didn’t have nude so he said do clear powder on the tip and pink on the bottom even when I asked just do pink on the whole nail. By then I just decided to let him do the clear tip and pink base because he said it would be cheaper and I had done those types of nails before and I liked it. Either way I ended up not being happy with the nails because when he proceeded to add the top coat I was not instructed to wash my hands so there is bubbles on the tips of my nails due to the powder not being properly washed off . And he charged me $45 when my nail tech back home only charges me $40 and she does longer tips AND uses both pink and clear powder and she definitely does not leave bubbles in my nails. I was not going to say anything wrong about this place because I figured it was my fault for not speaking up about these mistakes but today the 27th of December my nails are already lifting and that seriously made me unhappy . If I’m gonna pay that much just for natural nails I’d expect them to not start lifting so soon, and also not everyone does gel on acrylics so the salon should learn about more natural nail types in order to do them properly. See more Read Less
Madam Parker
9 Nov 2017
REPORT
Nice lady's unfortunately I don't think they know what they are doing, I spent $125 dollars on nails and lashes & not happy with both! Cheap lashes not applied properly and nails were crooked and mess... Read More
Nice lady's unfortunately I don't think they know what they are doing, I spent $125 dollars on nails and lashes & not happy with both! Cheap lashes not applied properly and nails were crooked and messy!!! Offered to clean up nails however almost 3 hours is ridiculous I was late for important meeting! Either cheapen your prices or practice more on each other to get constructive criticism to grow as a business or continue to rip people off, your choice but I will not be back! NOT HAPPY SORRY GUYS! Read Less
Brie Ellis
5 Nov 2017
REPORT
I will definitely be going back!! I waited maybe 10 minutes before I was seen, I had a fill in done and my nails look 10,000 times better!
Marina Ontiveros
14 Sep 2017
REPORT
I got a mani and a pedi here for the first time and I had such a great experience!! The people here are so friendly, kind and nonetheless very professional. Tony took care of me and did my manicure an... Read More
I got a mani and a pedi here for the first time and I had such a great experience!! The people here are so friendly, kind and nonetheless very professional. Tony took care of me and did my manicure and I was speechless! He's super fast and wonderful work! My pedicure was absolutely worth it, very relaxing and outstanding work. The people there were very patient with me when I was indecisive to choose a color, lol. The prices are a little high for me, but cheap doesn't always mean better! It was totally worth it. I highly recommend! Best place I've been in El Paso!!Read Less
Marlene Navarro
13 Sep 2017
REPORT
I love this salon. Tony took care of me today and he was amazing.
Denise Estrada
16 Aug 2017
REPORT
Everyone else was nice except the younger girl that was doing my pedi was super rude I don't think I've even been treated like that anywhere else
Rebecca Savage
29 Jul 2017
REPORT
Great pedicures and eyebrows. Love this place. Been going for a few years now.
Irma Ogden Lopez
28 May 2017
REPORT
I have been going to Herbal Nails Spa on Fairbanks for years. Quality work for a reasonable price. Everyone is very nice and they treat their customers with respect.
Chloe Kippen
23 May 2017
REPORT
I always walk out with beautiful nails and love having a chat with the ladies!
T
8 Apr 2017
REPORT
Once you receive service it is great BUT the wait is a very long one. Took me over two hours to get a pedi and mani. They do a great job though and don't sand your nails back but soak them.
Lucinda Scopo
17 Feb 2017
REPORT
SNS nails here, no harsh filing, nails last 3 weeks.
Helen O'Brien
29 Jan 2017
REPORT
I've just walked out of this place after waiting an hour to be seen. I wouldn't mind waiting at all if I had just walked in but I had phoned ahead to make an appointment. After 40 minutes of waiting (... Read More
I've just walked out of this place after waiting an hour to be seen. I wouldn't mind waiting at all if I had just walked in but I had phoned ahead to make an appointment. After 40 minutes of waiting (with no apology or acknowledgment of the wait), I asked how much longer it would be and reminded them I had made an appointment. I was told it would only be another 5 minutes but 20 minutes later I was still waiting! At this point, I told them I was sick of waiting and was leaving. They told me "oh we can see you now" but I decided not to waste my money on such poor service. When I asked them why they bother making appointments if they can't stick to them, they gave me some excuse about extra customers taking more time. Again, what's the point of taking appointments if you're going to prioritise walk-ins anyway. It was at this point I got the one and only apology they offered. Unfortunately it came an hour too late for me. Won't bother going back when there are so many other salons around. No excuse for that kind of bad service! Read Less
Carol Langley
10 Nov 2016
REPORT
Girls are professional; quality work with massages, and disposable inserts for spa tubs are a big plus! Highly recommended!
Wendy Bond
24 Oct 2016
REPORT
I have followed the owner since 2009.. now she opened up her own place and they are the best in ELP
Davina Thomas
5 Sep 2016
REPORT
Love this place. Everyone is super nice & friendly. They each do awesome service. I'm never disappointed when i come here☺☺☺
DON’T WASTE YOUR TIME!
1. Appointment was 12:15, didn’t start my nails until 1pm
2. Only one worker on but she took an appointment for 2 pedicures at once.
3. No matching colours for shellac and no... Read More
DON’T WASTE YOUR TIME!
1. Appointment was 12:15, didn’t start my nails until 1pm
2. Only one worker on but she took an appointment for 2 pedicures at once.
3. No matching colours for shellac and normal. Ended up with highlighter pink toes and beige pink fingers.
4. Took a call from someone during my nails and told them she needed 15 mins when clearly she still had 45 mins to go.
5. Walked in 12:15pm didn’t leave until 3:30pm.
Stop lying to your customers to get them in. We have lives, 1 hour is an extreme time to wait as well as taking double the time to do my nails because you were juggling 2 people at once. If you can’t handle it don’t take the appointment or hire another worker. Read Less
Sky Martinez
26 Feb 2018
REPORT
☆☆☆☆☆
REPORT
I really like how my nails came out and my daughter loved her eyebrows thank you
K G
10 Feb 2018
REPORT
☆☆☆☆☆
REPORT
This is the first review I have ever posted. I felt compelled to do so after I have been let down by this place on at least 5 occasions. They have no respect for people’s time. After waiting for over ... Read More
This is the first review I have ever posted. I felt compelled to do so after I have been let down by this place on at least 5 occasions. They have no respect for people’s time. After waiting for over 30 mins for my turn (I was told the wait would be 15 mins). When it got to my turn, I was told I would have to wait for another lady who had just walked in and who was clearly a friend of the owner to have her nails done before me.
I explained that I had been waiting and that I couldn’t wait any longer and would be leaving.
No acknowledgement, no apology. Never again! I have given this place too many chances (purely due to the convenient location). So unless you want to spend your Saturday waiting around, I suggest you go elsewhere. Read Less
Gracie Saucedo
27 Dec 2017
REPORT
☆☆☆☆☆
REPORT
I got my nails done Friday the 23rd and I had never been here before but everyone I asked recommended this place. When I showed the guy a picture he said he new what to do. It was a picture of natura... Read More
I got my nails done Friday the 23rd and I had never been here before but everyone I asked recommended this place. When I showed the guy a picture he said he new what to do. It was a picture of natural nails with a pink powder overlay and I figured he would know just from seeing the picture what it was. Instead he proceeded with bringing pink powder and pearl powder and said it was going to be $48 because it was an ombré. I said okay no big deal, but then I noticed the pearl ...powder was white so I said no that’s not at all what I want could you please do something more nude or natural. He said he didn’t have nude so he said do clear powder on the tip and pink on the bottom even when I asked just do pink on the whole nail. By then I just decided to let him do the clear tip and pink base because he said it would be cheaper and I had done those types of nails before and I liked it. Either way I ended up not being happy with the nails because when he proceeded to add the top coat I was not instructed to wash my hands so there is bubbles on the tips of my nails due to the powder not being properly washed off . And he charged me $45 when my nail tech back home only charges me $40 and she does longer tips AND uses both pink and clear powder and she definitely does not leave bubbles in my nails. I was not going to say anything wrong about this place because I figured it was my fault for not speaking up about these mistakes but today the 27th of December my nails are already lifting and that seriously made me unhappy . If I’m gonna pay that much just for natural nails I’d expect them to not start lifting so soon, and also not everyone does gel on acrylics so the salon should learn about more natural nail types in order to do them properly. See more Read Less
Madam Parker
9 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Nice lady's unfortunately I don't think they know what they are doing, I spent $125 dollars on nails and lashes & not happy with both! Cheap lashes not applied properly and nails were crooked and mess... Read More
Nice lady's unfortunately I don't think they know what they are doing, I spent $125 dollars on nails and lashes & not happy with both! Cheap lashes not applied properly and nails were crooked and messy!!! Offered to clean up nails however almost 3 hours is ridiculous I was late for important meeting! Either cheapen your prices or practice more on each other to get constructive criticism to grow as a business or continue to rip people off, your choice but I will not be back! NOT HAPPY SORRY GUYS! Read Less
Brie Ellis
5 Nov 2017
REPORT
☆☆☆☆☆
REPORT
I will definitely be going back!! I waited maybe 10 minutes before I was seen, I had a fill in done and my nails look 10,000 times better!
Marina Ontiveros
14 Sep 2017
REPORT
☆☆☆☆☆
REPORT
I got a mani and a pedi here for the first time and I had such a great experience!! The people here are so friendly, kind and nonetheless very professional. Tony took care of me and did my manicure an... Read More
I got a mani and a pedi here for the first time and I had such a great experience!! The people here are so friendly, kind and nonetheless very professional. Tony took care of me and did my manicure and I was speechless! He's super fast and wonderful work! My pedicure was absolutely worth it, very relaxing and outstanding work. The people there were very patient with me when I was indecisive to choose a color, lol. The prices are a little high for me, but cheap doesn't always mean better! It was totally worth it. I highly recommend! Best place I've been in El Paso!!Read Less
Marlene Navarro
13 Sep 2017
REPORT
☆☆☆☆☆
REPORT
I love this salon. Tony took care of me today and he was amazing.
Denise Estrada
16 Aug 2017
REPORT
☆☆☆☆☆
REPORT
Everyone else was nice except the younger girl that was doing my pedi was super rude I don't think I've even been treated like that anywhere else
Rebecca Savage
29 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Great pedicures and eyebrows. Love this place. Been going for a few years now.
Irma Ogden Lopez
28 May 2017
REPORT
☆☆☆☆☆
REPORT
I have been going to Herbal Nails Spa on Fairbanks for years. Quality work for a reasonable price. Everyone is very nice and they treat their customers with respect.
Chloe Kippen
23 May 2017
REPORT
☆☆☆☆☆
REPORT
I always walk out with beautiful nails and love having a chat with the ladies!
T
8 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Once you receive service it is great BUT the wait is a very long one. Took me over two hours to get a pedi and mani. They do a great job though and don't sand your nails back but soak them.
Lucinda Scopo
17 Feb 2017
REPORT
☆☆☆☆☆
REPORT
SNS nails here, no harsh filing, nails last 3 weeks.
Helen O'Brien
29 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I've just walked out of this place after waiting an hour to be seen. I wouldn't mind waiting at all if I had just walked in but I had phoned ahead to make an appointment. After 40 minutes of waiting (... Read More
I've just walked out of this place after waiting an hour to be seen. I wouldn't mind waiting at all if I had just walked in but I had phoned ahead to make an appointment. After 40 minutes of waiting (with no apology or acknowledgment of the wait), I asked how much longer it would be and reminded them I had made an appointment. I was told it would only be another 5 minutes but 20 minutes later I was still waiting! At this point, I told them I was sick of waiting and was leaving. They told me "oh we can see you now" but I decided not to waste my money on such poor service. When I asked them why they bother making appointments if they can't stick to them, they gave me some excuse about extra customers taking more time. Again, what's the point of taking appointments if you're going to prioritise walk-ins anyway. It was at this point I got the one and only apology they offered. Unfortunately it came an hour too late for me. Won't bother going back when there are so many other salons around. No excuse for that kind of bad service! Read Less
Carol Langley
10 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Girls are professional; quality work with massages, and disposable inserts for spa tubs are a big plus! Highly recommended!
Wendy Bond
24 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I have followed the owner since 2009.. now she opened up her own place and they are the best in ELP
Davina Thomas
5 Sep 2016
REPORT
☆☆☆☆☆
REPORT
Love this place. Everyone is super nice & friendly. They each do awesome service. I'm never disappointed when i come here☺☺☺